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“Excellent location”

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Pierre & Vacances Residence Les Bergers
Ranked #18 of 31 Hotels in L'Alpe-d'Huez
Reviewed 7 March 2011

This is our second visit to this hotel/self catering apartment. We like this because of the location. It is literally 200 meters from the hotel to the shops/ski lifts/ski school. It's a great base for the holiday, especially for kids.

The hotel is functional and reasonably comfortable. It is a skiing holiday. The apartments are clean and has got everything you need. The beds are basic but clean and reasonable comfortable to sleep on.

They have a heated outdoor pool which is great after a day's skiing. It is nice and warm too. It is really strange swimming outdoor whist it is snowing but it was fun, especially for the kids.

Will definately return.

The local supermarket (350 meters away) stock most things that you may need to cook or if have forgotten to bring anything (e.g. toiletries).

We hired our skis through Alpiski (Les Bergers) which is 200 meters from the hotel. If you booking in advance on line, they offer 40% discount.

There are lots of restaurants to choose from if you want to eat out. The town centre is only a 15 minutes walk.

If you intend to go ice skating, the leaflets tell you that it opens everyday from the morning till 10pm. You should check first because this is only true for 2 nights a week. For the others, they have other activities in the evening.

  • Stayed: February 2011, travelled with family
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3  Thank AndrewFromEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (372)
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70 - 76 of 372 reviews

Reviewed 5 February 2011

Conveniently located for both ski lift and town. Excellent food (although the chef left the same day as us with a skiing injury so this may change.) Superb afternoon cakes & biscuits and staff who were friendly & helpful. Basic but clean and functional bedrooms and shower rooms, nice balconies. If they could make good coffee - it veered between so weak that the milk barely changed colour and turkish strength complete with the grounds- and get the coffee pots and mugs clean the rating would have been higher.

  • Stayed: February 2011, travelled with friends
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Thank Derylanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2011

0The rooms were decent and the location was ok. It's close to lifts but a 10 minute walk from town. However, asking the staff even the simplest of local questions was pointless as they didn't know or care to answer.

Even worse, on our last day we check out shortly after 10 and leave our bags in luggage storage. We return at 1 (2 o'clock bus). And the reception is closed from 12-4. No on thought to tell us. I call am emergency number posted but that goes to an answering machine. I searched the whole hotel for cleaning staff, but there's no one. I try the number again and get the answering machine again. Finally on my 3rd try someone picks up and tells me how it's my fault that I didn't know the reception closed. Finally she agrees to make a phone call On my behalf, but not before making it clear that she's not at my disposal. Finally someone comes down to open the room and comments that there are signs everywhere.

  • Stayed: January 2011
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Thank Stringerbell1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pv_customer_liaison, Guest Relations Manager at Pierre & Vacances Residence Les Bergers, responded to this reviewResponded 15 March 2011

Thank you for taking the time to leave a review of your stay with us. We are glad that you found your room and the location satisfactory. However, it is with deep regret that you experienced difficulties with the team in the residence and offer our sincere apologies that you were inconvenienced by the closure of the reception in the afternoon of your departure. Although we make every effort to advertise the closure of the reception during these hours our team should have ensured this was communicated to you personally at the time of taking your luggage to the storage room. We make every effort to ensure our resort teams are of the highest quality and regret that on this occassion you have been disappointed. We hope this apology goes some way to compensating for the negative points within your review, please rest assured that your feedback has been logged and passed on to the Management of the Residence to ensure no such situation arises in future.

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Reviewed 30 July 2009

My boyfriend and I just stayed here for a triathlon in Alpe d'Huez. I would not recommend it. The room desperately needed refurbishing and the bathroom looked like something from a hospital. No shower curtain made showers difficult without getting the floor all wet. Not surprised that the floor was warped. Carpets were stained and old looking. We were shocked at the amount of money it cost to stay here given how shabby things were and could not possibly understand how the hotel could receive a four star rating. Two stars is more accurate. The only bed for us was a trundle bed - which was not stated in the information given when we booked it. The good things were the location - right near the race finish and the small kitchen was good for cooking.

  • Stayed: July 2009, travelled as a couple
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1  Thank travelfrance2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pv_customer_liaison, Guest Relations Manager at Pierre & Vacances Residence Les Bergers, responded to this reviewResponded 2 December 2010

Thanks for posting your review following your stay with us. I wanted to apologies for the negative aspects of your stay, particularly the comments regarding the furnishings and upkeep of the apartment you and your partner were allocated. We are sorry that in this instance, our usual standards were not up to scratch and would like to personally reassure you that the residence is scheduled for refurbishment. Customers should be informed both at point of booking, and on the website, the layout of their rooms- this includes the location and type of bed in each room. Again, I can assure you that the negative aspects of your review have been noted and will also pass onto Management of the Residence for further investigation. Please accept our apologies and we hope to see you at one of our residences again soon.

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Reviewed 25 May 2009

Cannot think of the language to describe the service from French staff, including a made up charge of £500 for damages upon departure of a spotless room. shocking stay.

  • Stayed: March 2009, travelled with friends
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1  Thank ed11111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pv_customer_liaison, Site Manager for Les Bergers at Pierre & Vacances Residence Les Bergers, responded to this reviewResponded 27 July 2009

Dear ed11111,
I'd like to thank you for taking the time to post a review on Tripadvisor following your stay with us.
Unfortunately you haven't included much information about your stay and incurred fees so I can't address your stay in detail. Please do register a complaint via our website and one of our staff at head offices can deal with your complaint individually.

Best wishes

Report response as inappropriate
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Reviewed 16 April 2009

Stayed in apartments for 6 people, there were four adults and two teenage children in our party. We had enough sleeping space for all of us. bunks in the entrance hall, bed settee with pull out bed underneath, in living area and separate room with double bed.
Had enough room for luggage.
Thought that cooking facilities were good, plenty of saucepans, cups plates etc. all clean. Found that four solid cooking plates heated up quickly, we ate in everynight and cooked quite substantial meals easily. Only one of us drank coffee, so had to boil water in a saucepan to make tea, as there was a coffee maker but no kettle, there was a teapot, which didnt make sense.
Bedlinen and duvets were clean, beds were comfortable, but one pillow per person is not enough. Apartment was warm, perhaps too warm at times. Felt that overall there was a good level of equipment eg clothes airer, retractable clothes line over bath, plenty of hanging space, vacuum cleaner.
Great location, close to some lifts and shops, although the stock in the supermarket wasnt good midweek. We went to the Spar in the centre of the town, using the free bus, there are stops close to the apartment. Kids used the outdoor pool, which they said was warm. Great views from our balcony, got the sun for most of the day, which was good for drying gloves.
Felt that in general the whole building is in need of a really good clean, tidy up and redecoration.
The reception area wasnt particularly clean when we arrived, this was the only time we were in it. Didnt use the restaurant or bar.
Had read other reviews that had mentioned about a smell from the toilet, this hit you the minute the apartment door was opened on arrival. You needed to keep the toilet door closed at all times. Unfortunately for our 13 year old son, he got locked in the toilet on arrival, as the lock on the door stuck and he couldnt get it open. This was sorted out very quickly by the reception staff, who sent someone to fix it.
Some of the furniture had seen better days, the curtains certainly needed replaced they had holes in them and were hanging off the windows. The carpets had stains on them. The whole apartment needed a good clean and redecorated, but we put that down partly to it being close to the end of the season. We had only one settee, which doubled as a bed that was comfortable to sit on. It was big enough for two adults and the two kids to sit on, which meant that two others had to sit on hard chairs. After a days skiing it is nice to have somewhere comfortable to sit, so mostly two of us resorted to lying on the beds. It would have been better to have less chests of drawers, which were never used and had two more comfortable chairs to sit on in the living area.
Some nights we washed our one bath and hand towel, that you get per person, in the washing machine in the laundry. didnt find this a particular problem, but there was a picture on top of the machine that showed free soap powder, didnt find it. Had brought soap powder tablets with us. Cost 5 Euro for machine, didnt use tumble dryer, hung the towels over chairs and they were dry the next morning.
Would definitely stay here again, but would be god if the apartments were refurbished.

  • Stayed: March 2009, travelled with family
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1  Thank aep0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pv_customer_liaison, Site Manager at Pierre & Vacances Residence Les Bergers, responded to this reviewResponded 1 June 2009

Dear aep0,
Thank you for your positive review, we're glad you enjoyed your overall stay with us.

In regards to your brief points on cleanliness, I can assure you that we have high standards of cleanliness and a strict procedure in place to ensure that all of our apartments are cleaned thoroughly and appliances checked before new guests arrive.

In addition to ensuring that all rooms are spotlessly clean for new guests, it is our policy to check that all facilities and furnishings work correctly. We apologise that, in this instance, the situation was not resolved to your satisfaction. We appreciate that sometimes problems arise outside of our normal reception hours. We are happy to report that we now have a member of staff ‘on call’at all times who can deal with technical difficulties and customer queries swiftly

I hope you choose to visit one of our residences again soon.

Very best wishes,

Report response as inappropriate
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Reviewed 13 April 2009

We stayed at the P&V Les Bergers last week for a family ski holiday, and found that the sub standard accommodation on offer at this hotel really put a dampener on the whole trip.

If you are travelling with small children, then please take great care whenever using the main entrance doors, as they are extremely heavy, spring loaded, and could very easily cause serious harm.

On entering the reception area, you will get your first glimpse of the dilapidation that is rife throughout the hotel. You could easily be forgiven for thinking that you had been transported back to the 1970’s!

We were checked in to room 217, only to find that the radiator in the bedroom was hanging dangerously from the wall at a 90 degree angle, and presenting a serious safety issue.

I tried to explain that this was not acceptable to the Relceptionist, but he refused to even come and look at the problem, or initially offer us an alternative room. After much heated discussion on my part, we were eventually offered room 302.

Unfortunately for us, things just went from bad to worse. On entering the new room, we were hit by strongest smell of cigarette smoke imaginable. The carpets were badly stained and threadbare, dirt and dust was everywhere, and the toilet stank of urine. The top of the fridge had completely melted, and the oven hob was filthy. Rubbish had also been left in several drawers.

At breakfast the next morning, we quickly realised that all of the cutlery and crockery needed washing, as it was encrusted with food from the previous occupants.
During our stay we had to call for maintenance to appliances on 4 separate occasions. Twice for a faulty cooker, and twice for a blocked drain & broken plugs in the bath, which resulted in us being unable to take a bath for the first two days (just what you don’t need after skiing).

Despite buying 2 scented candles, an air freshener, and leaving the balcony doors open at every opportunity, we were unable to get rid of the smell of smoke for the duration of our stay. Needless to say all of our clothes and belongings were affected as well.
We were also unable to do anything about the smell of urine in the toilet, despite buying bleach to try and eradicate it. We also had to endure the awful stench of drains every time we ran the bathroom taps.

The locker room was mainly wet, smelly and damp. If you left your ski boots in it overnight, then they were unlikely to dry out.

There is a restaurant within the hotel, but given the low levels of hygiene that we had already encountered, we didn’t bother to patronise it.

Overall, we found this hotel to be in a very poor state of repair, and witnessed no evidence of any Management. The 4 stars shown on the front facia are utterly farcical. If you spend any time around the reception area, then you are likely to witness other guests with complaints.

The only good things that I can say about this hotel are that it is well located – the “Les Bergers” area is handy for the slopes, supermarket and restaurants. In addition, there was always a supply of hot water.

  • Stayed: April 2009, travelled with family
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1  Thank matttScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pierre & Vacances Residence Les Bergers

Address: 336 avenue des Marmottes, 38750 L'Alpe-d'Huez, France
Region: France > Auvergne-Rhone-Alpes > Isere > L'Alpe-d'Huez
Amenities:
Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Ski-In / Ski-Out Swimming Pool Wheelchair access
Hotel Style:
#5 Ski-In / Ski-Out Hotel in L'Alpe-d'Huez
#7 Luxury Hotel in L'Alpe-d'Huez
Price Range: $116 - $342 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pierre & Vacances Residence Les Bergers 4*
Number of rooms: 120
Official Description (provided by the hotel):
In the heart of the Grandes Rousses ski area, just 100 metres from the ski lifts.Heated outdoor swimming pool overlooking the valley. Savoyard speciality restaurant. ... more   less 
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Also Known As:
Pierre And Vacances Residence Les Bergers
Pierre & Vacances Residence Les Bergers Hotel l`Alpe-d`Huez
Pierre & Vacances Residence Les Bergers France/Rhone-Alpes

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