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“Perfect Family Getaway”
Review of FireLight Lodge

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FireLight Lodge
Ranked #4 of 5 Silver Star B&B and Inns
Calgary, Canada
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Perfect Family Getaway”
Reviewed 10 April 2013

This was our first trip to the Silver Star Mountain Resort. The Firelight Lodge is the perfect spot for a family to stay. It is fairly brand new, so the units are in great shape and very clean. We had a 2 bedroom, 2 bath unit. Lots of room for a family of 4. It has a full kitchen so we were able to prepare meals in our own room, and also have a comfortable getaway during a busy ski day.
It also came with laundry facilities right in our unit, perfect when you have a young family.
It is a short walk across the parking lot to the village and all the shops and restaurants.
The skating pond is located out the backside of the lodge, and Tubetown is located just on the otherside of the pond.
So overall we thought the location was perfect for a family and all the family activities available at the resort.
It is also a ski in ski out location...very convenient!

  • Stayed March 2013, travelled with family
    • Value
    • Location
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Helpful?
1 Thank Jeff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesse C, Manager at FireLight Lodge, responded to this review, 12 April 2013
Thank you for taking the time to tell us about your stay. We take pride in our Silver Star Family Friendly atmosphere and how our All-inclusive My One Pass helps families enjoy the whole resort. We look forward to welcoming you back to Firelight Lodge.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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57 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Port Coquitlam, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 April 2013

The Firelight Lodge is one of the newest properties at Silver Star and is convenient to lots of activities and one of the best runs for learning to ski at the Silver Queen Chair. We had a two bedroom premium unit on the third floor and it was a great layout. Two full bathrooms came in very handy with two teenagers along for the fun. There was a Queen bunk with a single on top, a pull-out Queen and a King size bed. Lots of room! It was equipped with a kitchen, loads of storage and even dryers for our gloves and boots. The Kitchen was fully stocked with a microwave, large fridge/freezer, stove and oven, and dishwasher. All of the kitchen appliances, utensils, dishes and pots needed were readily available. The bathrooms were really nice. The one in the room with the King size bed had a King size tub, which was really nice to relax in at the end of a day skiing. The room also advertised a computer, however the mouse was missing, so we were not able to use it. When we called to report it to the front desk, they were very pleasant, but did not follow-up with us to advise that they were not able to locate a mouse for the computer. We had to call about six times and received a different excuse each time. We finally gave up. Other than that experience, which was minor, the Firelight Lodge was fantastic. It was a short walk to the tube runs in the evening. The price of tubing was included with the lift ticket, so we could go for a couple of runs and not worry about having to get our moneys worth out of tubing. Also, there's a bowling alley Pinheads downstairs, which was a lot of fun and served great food. There was easy skiing down to the Silver Queen Chair for a few easy runs in the morning, but it was a bit of a hike across the parking lot from the village to the Firelight lodge at the end of the day. It wasn't until the last day that we discovered a run from the Comet Chair, which would bring us back to the Firelight Lodge. This would be a good thing for the front desk to include in their information package, which contained a lot of other information about the village and amenities. The building has one hot tub to share amongst its guests. We were able to find lots of occasions where there was no one in it and we could sit back and relax, enjoying the surroundings. The pond was closed for skating, when we arrived, as the weather had been really warm. This was disappointing, but there was no shortage of things to do at Silver Star. All in all, this was a great place to stay and we'd definitely return.

Room Tip: Choose a room on the south side of the building overlooking the pond, as otherwise you would have a...
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  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tammy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesse C, Manager at FireLight Lodge, responded to this review, 5 April 2013
Thank you for your review. We are happy that you enjoyed your stay and will take your feedback to consider how we can improve. We pride ourselves on our friendly staff and their willingness to help. Thanks again for staying with us and we look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 1 April 2013

We spent the last weekend at the Firelight Lodge to attend a wedding. Thge rooms were spacious and had small kitchenettes. One oddity was they dfid not have any closet space anywhere - not even a rod to hang your clothes. Perhaps it was work underway but it was still odd.
We also did not get any room servicing during our two nights.
Perhaps these were just oversights and we would certainly give it another try.

  • Stayed March 2013, travelled as a couple
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Helpful?
1 Thank Jekyll1162
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christchurch, New Zealand
Level Contributor
67 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 14 March 2013

We spent a week here after two weeks in Sun Peaks and were impressed by the superior quality of accommodation. Bright modern apartments with a spacious and well appointed kitchen. Ski out was easy down to the Silver Queen chair but in was a little more difficult with a walk across the main carpark from the village, or down from Attridge Chair.

Watching the skaters on the pond each night was a treat. Being away from the village centre was no real hassle as the walk was only 3 or 4 minutes.

Room Tip: Rooms overlooking Brewers Pond have the better view than over the car park.
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Wayne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
65 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 14 March 2013

Booked Firelight Lodge based on the fact that it is one of the newest properties at Silver Star. We had a studio unit on the first floor. It was equipped with basic kitchenette amenities including microwave, mini fridge, kettle, coffee maker, toaster, as well as utensils and dishes for 2 people and this was adequate for our needs. Bed was comfortable and there were 6 pillows on the King bed with white comforter and linen. We found the room to be dark at night, except for a bright blue flourescent light on the mini-fridge which we covered with a towel. Soundproofing is the only problem. There was also a "knocking' sound coming from one of the appliances or pipes.
We used the communal hot tub, but we were always there alone. Some of the larger units have private hot tubs on the balcony. We would put on our skis at the exit door by the ski lockers and it was a short distance to a small chair lift where we could then access the mountain. At the end of the ski day we were able to ski back to the parking lot of the hotel. The staff was young and friendly and responded quickly to any need for information or for items for the room.
As of this year, the ski tickets gives you access to skating, snowshoe trails, nordic trails and tubing. We rented snowshoes one afternoon and loved the well marked trails through the mountains. We also went tubing.
The village was very quiet the week we were there . No lift lines at all. Going out with a "mountain host" for a free tour is an excellent way to get to know the mountain.
We will definitely return to Silver Star, as it is by far one of the easiest hills to reach from the airport (one hour away by shuttle) and we will certainly book again at the Firelight Lodge for value and quality.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank gmarcus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penticton, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 March 2013

We spent a fabulous week at Silver Star and slept 6 nights in a quiet private accomodation. We travel every year to a different BC ski resort for our winter family holidays and Silver Star offered us by far the best experience to our entire family.

We decided to extend our stay by one night and book a two bedroom appartement at The Fire Light Lodge. It is a new accomodation at Silverstar located not far away from the village. It is not quite a ski in ski out hotel but it is still centrally located.

The room was very spacious, modern design with nice furniture and appliances. The room didn't have a hot tube but we used the communal hot tube. The hot tube was clean but it's design was less than perfect as too much of the upper body was exposed to the element when sitting in it.

Avoid a room with a view to the parking lot. We had a view on the pond and it offer a much better visual experience.

The bad:
Poor sleep experience. The mattress was not very comfortable and the pillows were too soft to offer any support. The curtains in the room didn't block enough the outside lights. Walls and ceiling have very poor sound insulation: we could hear the family above us talking and walking and that family was not doing any excessive behavior. We didn't have darkness in the room for the entire night. Finally the radio alarm in the kitchen went off around midnight...

The very sour taste:
When I mention that the radio went off in the middle of the night to the manager, he was unapologetic and told me that it was our fault if we didn't check the setting of our two alarms ( first time it ever happen to me that an alarm is set on when I checked in).
I also happen to use the iron supplied in my room. Within second of using it I saw a small amount of wax residued ruining an expensive shirt. My guess is someone previously use the iron to hot wax their skis!? I brought it promptly to the attention of an employee and went to discuss it with the manager. Richard is the first name of the manager and he told me that it wasn't the hotel responsibility if I made my shirt melt... He offered no apology and they were no room to negotiate a compensation. Sadly Richard lacked both in conflict management or chemistry knowledge.... as I am not sure how you can melt a cotton shirt into wax... Cotton can burn but not melt. Maybe alchemy can explain this phenomenon but I must admit my lack of knowledge in that field!

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank JMB828_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesse C, Manager at FireLight Lodge, responded to this review, 5 April 2013
Thank you for taking the time to post your comments. Your comments are certainly not common and we strive to provide great customer service. We are typically able to reach amicable solutions to most problems. I would be happy to discuss further with you directly if you wish. We look forward to welcoming you back to Silver Star Resort.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
71 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 28 February 2013

We travelled to Canada for the first time in February 2013 and spent a week at Firelight lodge in Silverstar. Our adult daughter travelled with us and so we booked a 2 bedroom apartment which had 1 bathroom and a kitchen. The apartment was spacious and contained all the necessary requirements for a comfortable stay. The balcony did look straight into next door and so we rarely used this. The apartment was always very warm - in fact we had the bedroom window open the whole time despite the -11 temps. It did tend to get a bit warm during the night which affected sleep quality. The view from our apartment was just beautiful. My daughter and I are skiers but my husband is not. He worked in the apartment (which included free wifi) during the day. There was also a washer/dryer which meant you didn't have to transport so much clothing with us. The staff were very friendly and couldn't have been more helpful. The communal hot tub was just below our apartment and this did tend to get a bit noisy, however it never went beyond 10 o clock.
The mountain itself is very family orientated. We found this a very relaxing experience (which is what we were seeking) rather than a place to go out partying. The skiing was great with a good variety of runs and people were friendly and helpful without being intrusive.
There are a number of eating outlets on the mountain which caters to a number of tastes - food is not michelin chef standard but we were not there for that anyway. A limited range of fresh food is available at the grocery shop but it does tend to be expensive. During the ski season there is a shopping bus that travels into Vernon twice per day (we did not have a car) and picks you up 2 hours later. This gave us a chance to grab some groceries to take back. The trip to Vernon is about 1/2 an hour, is pleasant and I would certainly recommend picking up supplies there (particularly fruit and veg) and using the local shop for necessities.
All in all, this was a lovely destination that caters for young and old alike. It is not the party hotspot that some people may be looking for but that suited us just fine - loutish behaviour was not really seen. People were friendly, helpful and well mannered. Next time I would probably seek an apartment away from the hot tub but all things considered I would certainly return.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Jane D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about FireLight Lodge

Property: FireLight Lodge
Address: 30 Monashee Road | Silver Star Mountain, Silver Star, British Columbia V1B 3M1, Canada
Region: Canada > British Columbia > Okanagan Valley > Silver Star
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites
Hotel Style:
Ranked #4 of 5 B&Bs / Inns in Silver Star
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — FireLight Lodge 2.5*
Number of rooms: 38
Official Description (provided by the hotel):
Experience the newest resort property at Silver Star. Smartly decorated condos located right next to the fun at the skating pond and Tube Town Adventure Park. Also featuring a bowling alley and restaurant on the lower level of the hotel. This is a perfect base for access to the Silver Queen Chair. Underground parking available at an extra fee. ... more   less 
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