I am a frequent traveler and I have been nearly everywhere in the world. Having said that, I have never made such a bad experience. I would first comment on the hotel, then about the staff.
If you are looking for a charming place to relax, don’t think of staying there. The place has been built “practically”. What about charm and the well-being feeling. Unfortunately, it is non-existent!
I now wish to comment on the staff. Our experience is that most of them are very friendly. At the reception, we dealt with Scott Taylor, an extremely courteous gentleman, who is helpful. At the restaurant, we had various people. Leon Scholz and Albert Münch (sp. ?) were two super friendly and courteous gentlemen. However, on our last evening, we had an experience with Michaela, a rude lady who should not be there. Here is what happened. Because my wife wanted to have more salad from the bar which was no longer available (my wife wanted more salad because it took longer to have the main meal), Michaela said “sorry but it is no longer available”. My wife said that the main meal took longer to be served and she wanted to have more salad. Angrily Michaela said “I will ask the Kitchen and they may provide you with more salad” but with a tone that one would feel unwelcome. When my wife said that she expected a nicer tone, Michaela said...I am a frequent traveler and I have been nearly everywhere in the world. Having said that, I have never made such a bad experience. I would first comment on the hotel, then about the staff.
If you are looking for a charming place to relax, don’t think of staying there. The place has been built “practically”. What about charm and the well-being feeling. Unfortunately, it is non-existent!
I now wish to comment on the staff. Our experience is that most of them are very friendly. At the reception, we dealt with Scott Taylor, an extremely courteous gentleman, who is helpful. At the restaurant, we had various people. Leon Scholz and Albert Münch (sp. ?) were two super friendly and courteous gentlemen. However, on our last evening, we had an experience with Michaela, a rude lady who should not be there. Here is what happened. Because my wife wanted to have more salad from the bar which was no longer available (my wife wanted more salad because it took longer to have the main meal), Michaela said “sorry but it is no longer available”. My wife said that the main meal took longer to be served and she wanted to have more salad. Angrily Michaela said “I will ask the Kitchen and they may provide you with more salad” but with a tone that one would feel unwelcome. When my wife said that she expected a nicer tone, Michaela said ”Ich lass mir nichts von den Gästen gefallen....”. Later, Michaela started preparing the neighboring tables for breakfast, eager to finish her shift. She was spraying the tables with disinfectant, ignoring that we were still eating. We did not say anything. We were disgusted by the behavior. How can one have someone of this attitude working in a 4 star hotel. BTW, when she argued with my wife about the salad, Michaela said “BTW, my name is Michaela” as if she was telling us “you can complain, but this has no impact”. We are disgusted by this attitude and we would never come again. FYI, we booked two nights with breakfast and dinner for 494€!! You should think whether you should stay at this place. I wish to mention that I never wrote a negative review for any hotel/restaurant I visited before.More
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