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Reviewed November 12, 2017

We stayed at hotel Dein Engel Oberstaufen for four nights in November. Below the line, we are disappointed although we did not expect a particular hotel in Southern Germany. We only wanted to spend some lovely days in a cosy hotel, enjoying wellness & sport and relax by doing little during the day.

Location, about 1.3 miles from Oberstaufen station, was ok. Because, it would be difficult to walk with luggage, the hotel offers a shuttle which was waiting already and brings you to the hotel. For days without luggage and if you do not want to hire bikes, there is a bus very close by. So a car is not even needed.

Lobby is ok, mainstream. Reception is friendly and check-in quick. Our room was old style and partly renovated and now has a design which in our opinion shall fit well to best-agers older than 55 or 60 years. A bit old-fashioned, but definitely well maintained, spotlessly clean (in fact the cleaninest room ever even on in the corners). Bathroom in late 90ties design, but again all working, no sign of heavy usage (or damage).

Wellness area was a big disappointment. It appears to be more than 10 years old, maybe from turn of millennium. It once upon a time was built with apparently a high demand on variation of (local) sauna types, Kneipp water treatment, showers and relaxing areas as well as whirlpool and two more than swimming pools. However, all now is outdated, heavily used and shows signs of age, but of (black) mould, dirt in the corners, rust at the ceiling, old wood in the sauna, cracked wall/ ceiling painting. We could not relax much, also because we could not avoid to listen to conversations of other guests because of some „echo“ from a bit far away sitting areas. A reconstruction must be difficult, but to be honest, we have chosen the wrong hotel and would prefer a lower number and less variation of sauna, but with a modernised design, also showers which are cleaned and the whole area of rooms showing a clearer layout and higher functionality.

Be aware that sauna is switched on automatically by timer (no change of start time possible) at 3 pm. This does not match to the positioning of a „Wellness & Sport“-Hotel and was even more disappointing on a late October/early November day when it was heavily raining all day. Guest were sitting around or wasted their time in the pool area waiting for sauna to get started.

The most embarrassing and annoying, no one at reception told us that we - although we stayed at the "old" part of the hotel, can use the sauna of the "suites" =premium part of the hotel. This sauna is several months old. We found ourselves, but were locked one evening when we returned to the other part of the hotel 10 minutes past eight. Sauna was still set to summer time and therefore reduced temperature an hour before closure (already 7 p.m.!). We had to pass through entirely dark floors and had to call the bar (reception leaves around 8 p.m.) to open doors again.

Breakfast is ok, again mainstream, no much change. During two succeeding bank holidays we have eaten the cheese from day 1 on day 3. No new, no other food. Breakfast system is like we know from former Eastern Germany when you were placed at a fixed table to avoid to meet people from West/ East Germany. We changed table though to sit in at the window, because we went very early and no one was sitting there. Service was not happy to do so, because they allocated this table to a couple coming for late breakfast and did not want to clean the table in between. Winter garden is nothing special, but nice and clean to sit there. Just change table and ignore this stupid system.

We know that now you believe we are talking down the hotel, but the following is the worst we ever had and happened to us in the second night. At 04:54 am, service "entered" our room (despite locked door!), waking us up loudly and offering us a "Schroth Kur" which we never ordered. We threw out of our room...and left a day earlier. The hotel wanted to charge us for all nights, and later very "generously" offered to cancel the cost for the last night. When we paid we realised that they for the reduction of nights increased the price for the remaining nights. No comments...Try to find another hotel, not recommended.

Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank A-re-tsamaye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanielaH-DE, Inhaber at Dein Engel, responded to this reviewResponded December 6, 2017
Google Translation

Grüß Gott, sehr geehrter Herr P., sehr geehrte Frau T.,

vielen Dank für Ihr Feedback zu Ihrem Aufenthalt in unserem Hause.

Gerne möchten wir zu Ihren Anmerkungen Stellung nehmen.
Sie hatten wenige Tage vor Anreise online ein Doppelzimmer gebucht, welches 2014 komplett neu saniert und renoviert wurde. Diese Zimmer werden von vielen Gästen sehr gerne reserviert und explizit gewünscht.

Schade, dass unsere Hotelhalle im Allgäuer Stil nicht Ihren Geschmack getroffen hat. Unser Haus ist – und das sagen wir stets gerne und mit einigem Stolz - eine Traditionsadresse. Seit vielen Generationen ist „Dein Engel“ ein Familienbetrieb und dies wird von unseren Gästen sehr geschätzt.

Unser Wellnessbereich, der „Dein Engel-Vitalgarten“ ist über die Jahre hin immer weiter gewachsen. Der beheizte Aussenpool wurde 2010 neu gebaut und im Jahr 2017 kam die neue Dampfsauna hinzu. Die Decke im Hallenbad ist mit hochwertig-veredeltem antiken Holz verkleidet.
Dass Sie sich von den Gesprächen der anderen Gäste gestört fühlten, tut uns sehr leid. Leider lässt sich dies, auch in Ruhezonen, nicht immer ganz vermeiden.

Bei dem freundlichen Telefonat vor Ihrer Anreise haben wir Sie informiert, dass die Panoramasauna im neuen „Engelflügel“ um 14.00 Uhr öffnet und die Saunen im Stammhaus um 15.00 Uhr. Da Ihnen dies nicht ganz zugesagt hat, boten wir Ihnen hier an, kostenfrei zu stornieren.

Der Verbindungsgang zwischen dem Schwimmbadbereich im Stammhaus und dem „Engelflügel“ ist gleichzeitig ein Fluchtweg, welcher nicht verschlossen werden darf. Diesen Weg, welcher nachts mit Notbeleuchtung erhellt ist, haben Sie abends, nach Schließung des Wellnessbereiches genutzt und wurden daraufhin von unserer Rezeptions-Mitarbeiterin (der Empfang ist von 07.30 Uhr bis 21.00 Uhr besetzt) „befreit“.

Unsere Gäste schätzen es sehr, dass die Tische in den Restaurants reserviert werden. So muss nicht täglich von neuem ein freier Tisch gesucht werden. Unsere Kurgäste sitzen gemeinsam in einem Restaurant. So können Erfahrungen ausgetauscht und die Kur zusammen gemeistert werden. „Dein Engel“ ist ein Haus mit internationalem Gästestamm und auch unser Personal kommt aus allen Ländern dieser Welt. Bei uns wird niemand von anderen Gästen, aufgrund der Herkunft oder sonstigem getrennt.

Für den Vorfall mit der Schrothkur-Packerin möchten wir uns auch auf diesem Wege nochmals von ganzem Herzen entschuldigen. Dies war ein Missverständnis zwischen der Packerin und der Rezeption welches nicht geschehen darf und dies tut uns aufrichtig leid.

Schade, dass „Dein Engel“ Sie nicht von sich überzeugen konnte. Aber wir sind uns sicher, Sie werden ein passendes Hotel finden. Wir wünschen Ihnen alles Gute.

Ihre Familie Schädler & Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 11, 2020
Google Translation

Date of stay: March 2020
    • Value
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johann Schädler, Inhaber at Dein Engel, responded to this reviewResponded October 21, 2020
Google Translation

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 17, 2020
Google Translation

Date of stay: June 2020
Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 10, 2020
Google Translation

Date of stay: September 2020
    • Value
    • Location
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 4, 2020
Google Translation

Date of stay: September 2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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