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“Unfriendly Staff”

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Mercure Hotel Schweinfurt Maininsel
Ranked #1 of 13 Hotels in Schweinfurt
Certificate of Excellence
A TripAdvisor Member
“Unfriendly Staff”
1 of 5 bubbles Reviewed 26 March 2012

Refused to accept wellknow corp. rate. Unfriendly. Last time I stay at this hotel.
Booked from China with text asking for the corp. rate. Hotel agreed that that there was a corp. rate, but since I booked online I could not get this rate. And the rate could not be changed. I suggested "chancel my booking and make a new with correct rate"!
Answer, no we are fully booked......

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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217 reviews from our community

Traveller rating
    80
    110
    22
    2
    3
See reviews for
26
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105
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Lelystad, Netherlands
Level Contributor
37 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 8 January 2012

We stay here every two months, on our way to Austria.
The hotel is part of a congress centre but a separate facility.
Friendly staff, clean and functional rooms. Good beds, modern bathrooms.
Breakfast with good choice of dishes.
Closed off parking garage.
Biggest let down: very poor Internet facilities.
Biggest advantage: very, very nice Italian restaurant just down the road boarding the river Main.
We keep coming back!

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lilylady50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
4 of 5 bubbles Reviewed 16 December 2011

I did not eat in the restaurant, but the breakfirst was good. The hotel seems to be more expensive than other hotels in same catagory. Good location to the city center. Interesting and nice loby. Very good with open the bar next restaurant.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
3 of 5 bubbles Reviewed 24 October 2011

Internet is promised as LAN fast connection. In room 217 (as well in rooms of my colleagues) was horribly slow, sometimes not even displaying the activation page. Answer from the older guy in the reception: "sorry, if this page is not displaying, I cannot help you, you have to buy wifi". And he didn't want to discuss or even promise a correction at least for the next day. I just remind I paid all together 1200 EUR with internet package included in the booking and I had to listen to this arrogant staff. On the top of them TV/media system was not working well either and I got one small towel only. Big disappointment, getting back to Ross next time if available...

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Hotel Schweinfurt Maininsel

Property: Mercure Hotel Schweinfurt Maininsel
Address: Maininsel 10-12, 97424 Schweinfurt, Bavaria, Germany (Formerly Arcadia Hotel Schweinfurt Maininsel)
Region: Germany > Bavaria > Franconia > Lower Franconia > Schweinfurt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 13 Hotels in Schweinfurt
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Hotel Schweinfurt Maininsel 4*
Number of rooms: 133
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