We stayed for 2 nights on our way down to italy. We enjoyed the nice pool. spa area and breakfast.
Our welcome was not good - we were met with no smiles or welcome from the slow staff, and when we finally got our key, there were only one double bed in our room - and we were 2 adults and 3 kids.
Some of the cleaning staff helped us - they were friendly and tried to solve it for us, and they walked with us to the reception and tried to explain the situation with no extra bed.
The reception told us that we got what we paid for and could get no more service/beds from the hotel. We had paid for 5 persons, and When we complained and asked to see the manager, all of the sudden a solution was found from the front desk. I hate it when u have to raise your voice, even when the cleaning people where standing next to us and saying that there was an error with beds in the room, - and despite this - still the unfriendly staff at the front desk decided to ignore our problem..:(
Other from that, the hotel itself is OK.More
- Free Wifi
- Room Service