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“Very bad experience”
Review of Hotel Sonnenhuegel

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Hotel Sonnenhuegel
Ranked #10 of 31 Hotels in Bad Kissingen
Nyborg
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Very bad experience”
Reviewed 1 September 2011

We arrived 45 min. too early, and asked for our room, that was not yet ready... it was according to our voucher redy at 15:00 hrs... but we did not get our rooom before 16:00 hrs. When we got our romme it wasn´t cleaned proberly: the toilet stinked of pee, the refrigerator was very dirty, the romm wasn´t proberly wacuumcleaned, the windows wasn´t cleaned, but worst of all the bedlinnen was dirty - all problems was allthougt solved within 24 hours. Our room was in building 2 - 1. stock, but with a hill in front of the room with a lot of trees, and almost no sun - a very dark room. Outside the hotel looked very poor... But the restaurants seemed fine, and the swimming-area was very good and clean - the children loved it!

Room Tip: Get a room in the top of the buildings...
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  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank PeterB8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonnenhuegel97, Verkaufsleiter at Hotel Sonnenhuegel, responded to this review, 4 September 2011
Thank you very much for your rating. We are glad to hear that you liked our restaurant and swimming-area. We would like to apologize for the inconvenience at the day of arrival and with you room.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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150 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
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Singapore
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 November 2009

We stayed there for 2 nights with our 3 year old child. Although we asked for a cot (our child prefers to sleep in a prison rather than in a real bed), we got only a pull out couch that was quite dangerous because of a big gap between the back of the couch and the end of the bed. I had to stuff the duvet in the gap (Fortunately, my child slept with a sleeping bag, so no need for a blanket).
The pool was really cold, it wass impossible to stay there for very long with children.
The architecture is awful, more like a jail or a factory : huge grey concrete blocks... The inner design fits to the outside look : grey, industrial and boring.
Our room was clean but in house nr3, the furthest one from the central area. So calculate 10 minutes to go to the restaurant or to the pool if you take the way inside (through all houses, walk stairs up and down and up, etc...), or take your jacket and walk outside (need only 5 min then).
Parking was free but not enough spaces so you may need to park a little bit further.
The hotel is really far from the city centre, so you really need a car if you want to go there.
Buffet for breakfast and dinner was OK : large choice, fresh food. Restaurant was just not so cosy since it is sized for 400 rooms, so quite loud and with this "canteen" ambiance...
View from room was quite nice since the hotel in on top of a hill (hence its name).

  • Stayed November 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Girafe06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Bad Kissingen hotels

wiesbaden, germnay
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 February 2008

We stayed here for a marriage conference for 2 nights. Our room was in Haus 3 which is the farthest away from the main building. I have back problems and have trouble walking long distances. We asked for another room closer to the main building and they said that everything was booked and would not help us. The carpet in our room looked like the outfits that Maria Von Trapp made for the children in the Sound of Music. The rooms were freezing at night. We had to put towels down on the floor in the bathroom to walk on the tile, it was just too cold without them. The buffet restaurant was nice and had a good variety of food. The indoor pool was nice but on the chilly side. It was a typical European room with twin beds. Yes, twin beds for adults!! They had a pull-out couch for my son but did not have a crib for my infant daughter. I was not crazy about this hotel and will not recommend it unless they update the rooms.

  • Liked — variety of food at the buffet restaurant
  • Disliked — cold, out-dated rooms.
  • Stayed February 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Teacherandmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level 6 Contributor
240 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed 27 August 2006

This hotel is large, ugly and out-dated and does not deserve it's four star status. The prison block appearance is very offputting and unattractive. The buildings and decor are very dated. (Great if you like 70s and 80s style).Most facilities are old and tired. Don't be fooled by the website photos !
The pool is new but was very cold. The public rooms are fine and the restaurant was good, plenty of choice and the food was good quality . Drinks were very pricey but as captive cutomers there is no choice but to pay the prices charged. On the plus side everything was very clean and the hotel staff did their best to be helpful .I would return to Bad Kissingen but not this hotel. The area is worth exploring and there are lots of lovely cafes and resturants round about.Germany is beautiful but the Hotel Sonnenhugel is not.

  • Liked — Clean rooms
  • Disliked — Appearance and outdated facilities
  • Tips/Secrets — Try another hotel nearer to Bad Kissingen
  • Stayed August 2006, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
9 Thank Lorelei3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brussels
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 25 August 2006

the hotel is made up of big ugly concrete buildings (400 rooms), resembling more a multi story car park than a hotel. it is located high up on a hill, too far to walk into the town in the evening after dinner. the rooms are very clean but dated, dial telephones and push button tvs, bright orange 70s light shades, although efforts have been made to smarten up the rooms they are definately not 4 star quality. the walk up to dinner and breakfast every morning took us about 5 minutes from room to restaurant, if it was raining you had to go through the underground tunnel through the buildings to get to the main reception (quite creepy). The terrace was big, but bare and paint was peeling off the walls and ceilings, again the bright orange sun loungers dated from the 70s. The gardens around the hotel had no seating or loungers, you could only lounge around the outside pool (but you needed to go through the inside of the building, through the indoor pool to get to this area). the swimming pools were beautiful, but the water is so cold, not good for non active swimmers or children, the water is heated up to 29 degrees, which sounds a lot , but it isnt when you are in the water, and when you are sitting still in a jaccuzi. the restaurants were nice, breaksfast was great, dinner was nice too, although the starters could have been a little bit more varied, and the empty trays filled up quicker. the drinks at the bars were expensive, so if you didnt want to go into town you didnt really have a choice about paying the high prices. the animation team were good, and had different activities arranged if you wanted to take part. the staff in the hotel were very very friendly and did their utmost to help in any way they could.

  • Liked — the friendly staff who did their best to welcome you.
  • Disliked — the buildings which were not very well lit, and the old carpets in the hallways
  • Tips/Secrets — use another hotel - bad kissingen is so beautiful, and the concrete buildings just spoilt it for me
  • Stayed August 2006, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank tedlet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 11 November 2004

The stay was very nice. We had a great summer
The hotel was nice and beautiful and the staf of the hotel were very friendly
The food was simple very good and varies
The swimmingpool was a little bti older but clean and nice for the little ones.
We were with 2 persons and 2childeren (5 years & 8 years)

Helpful?
5 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ternat, Belgium
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 August 2004

Hello,

We've had a very nice stay in the studio. everything was very clean and neat. We'll come back

Helpful?
3 Thank Carindy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Sonnenhuegel

Property: Hotel Sonnenhuegel
Address: Burgstr. 15, 97688 Bad Kissingen, Bavaria, Germany
Region: Germany > Bavaria > Franconia > Lower Franconia > Bad Kissingen
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Bad Kissingen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Sonnenhuegel 3.5*
Number of rooms: 380
Reservation Options:
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Also Known As:
Sonnenhugel Hotel Bad Kissingen

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