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1234CN
Zurich, Switzerland

Great views and outdoor pool…But, service rather poor.

Review of Hotel Alexander
4.0 of 5 bubblesReviewed Jul 1, 2023via mobile
Great location and wry nice outdoor pool. Views are superb!
Rooms have new bathrooms which are great and also wooden floor in the rooms.
Other than that the hotel is pretty dated style-wise.
For the location it’s very good value for money. Only real downside is that the service is rather incompetent and the food average at best.
Date of stay: July 2023
Trip type: Travelled with family
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Reviewed June 10, 2023 via mobile

Wonderful hotel. Very well run with friendly and helpful staff. Comfortable, luxurious rooms that were spotless. The owners gave us tips on how to visit nearby Mt. Rigi, which worked out perfectly. Beautiful views from the rooms, the restaurant, and the pools. An exceptional spa with multiple saunas, an infinity pool, and an indoor pool. Live piano music in the bar, and an absolutely amazing chef that works magic with locally sourced ingredients. The only negative is that we couldn’t stay longer!

Room tip: There is so much to do and see in the area, but plan time for the spa and also for hanging out on their beautiful room balconies.
Date of stay: June 2023
Trip type: Travelled with family
Thank O575ANthomase
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 15, 2022 via mobile

Heidi in the breakfast serving & Michaela in the front desk made our week lovely! They where always friendly and helped us out with different requests with a smile and kindness that made us feel very welcome. The spa area is great, both indoor and outdoor. The gym has a fantastic view over the lake which made it a pleasant place to work out. We also appreciate the private area next to the sea, owned by the hotel, where you can swim in the clear sea. There are sun beds, parasols and a jetty. The Hotel also lent out SUP-boards, kayaks and bicycles for free. We also appreciated the free shuttle service.

The three small things that where preventing me to give the facilities and the hotel 5 out of 5 is;
1) The lack of blackout curtains. The lights shines in, both from the street, and also from the sunrises around 6 in the morning.
2) The lack of bed mattress to soften the bed. The beds are very firm. We slept on our blankets for a whole week.
3) And lastly, the lack of AC. Our room was facing north and we got to borrow a fan, so the temperature was after all okey. But I expect that these three simple requirements would exist in the rooms of a four-star hotel.

Date of stay: July 2022
Trip type: Travelled as a couple
Thank therese_helen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 11, 2022 via mobile

1) Room doesn't match website pictures.

2) Staff kicks you out when breakfast time ends. And they have very early breakfast times.

3) Bed is too hard causing back pain even though I'm only 29 years old. The 4* hotels in Zürich and Zug had amazing beds.

Date of stay: July 2022
Trip type: Travelled as a couple
Thank jacob_v_lindberg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 23, 2021

Lovely location with stunning views and a great heated outdoor pool. Great to go with kids as the pool is open for kids (no special hours). They is a playground behind the hotel and a small one with a trampoline at the adjoining hotel.

We had the family suite - it was a very good size with two bathrooms and enough room for us all. It is a bit dated especially the bathrooms.

Service is very mixed especially in the restaurant. Waitresses were in general great. Unfortunately our waiter was fairly rude and inefficient.

The unfriendly service plus the older rooms mean that despite the location we wouldn’t recommend it.

Date of stay: March 2021
Trip type: Travelled with family
2  Thank baselgirl_1000
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 25, 2020

We spent 7 nights at this truly 4 star Hotel and enjoyed it very much. The view from the nicely appointed room over the lake is lovely. The restauramnt staff very friendly and helpful and nothing to criticize about the food! We will come again - which says it all.

Date of stay: August 2020
    • Value
    • Rooms
    • Service
2  Thank Hartmut S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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