First let me say that while Casa on the Creek is in a great location, I am referring to the fact that it is an easy walk to the grocery store and gondola, and is surrounded by trees and the mountains. It is NOT, however, ski-in or out. Getting to the slopes requires walking up two small flights of stairs, riding up the elevator, walking across the pool area, down a sidewalk, crossing the street and climbing over a guard rail. Not insurmountable, but hardly ski-in/out. Inside the condo, there were a number of issues. One of the lower bedrooms had little to no heat and a TV wall mount with no TV. Bed pillows were lacking in both size and number. There were exactly four spoons in the kitchen. We ended up buying a package of plastic spoons so we could all eat together without sharing. If you value cleanliness, I suggest staying elsewhere. Many in our group suffered week-long allergy attacks due to accumulated dust and dirt from lack of proper cleaning. Dirty dishes were in the cabinet when we arrived, likely due to the "cleaning" service emptying the dishwasher without checking to see if it had been run. The overall cleanliness of the kitchen was poor at best.
The property management company (Sea to Ski) was notified of these issues but I have yet to receive a response. They would do better to dispense with the welcome gift and just do their job. A good start would be to hire a cleaning service that actually understands the meaning of the word.
The premises are for the most part beautiful and expansive, however the quality of the bedrooms ranges from excellent for the master bedroom to so-so for the others. While the master bedroom is enormous with high ceilings and a luxurious jaccuzi tub in the master bathroom, the other bedrooms are tucked away in the basement and would not be considered pampering.
I travelled with my husband and children ranging from age 5 to 18 (not quite a kid), for a total of 7 in our party, so the arrangement worked well for us. Kids generally don't have high expectations for their accommodations. Also, the living and dining areas were fantastic for a large party. The fireplace, TV/DVD player, kitchen amenities and more were perfect. (I don't think the set-up works well if you have only young kids, as the parents are two floors away from the children.)
Regarding location, we'd misunderstood the marketing to mean the condo was near the base lift. It's near the gondola that takes you to the base lift. This was fairly convenient, though at the end of a day's skiing, you could end up waiting 10 minutes to board the gondola back. After that, there's a short uphill hike to the condo.
My biggest criticism was the service provided by the property management company. When we arrived late at night (because of difficult , wintry road conditions throughout Colorado), the packet didn't indicate clearly where Unit 20 was. The night attendant, contacted by phone, had no clue how to direct us. This was very frustrating, as we couldn't figure out how to get into the indoor garage or how to find the condo, for quite a while. Additionally, when the light bulb burned out in the walk-in closet, there were none to be found in the condo. The handyman sent over didn't know where to find a light bulb and then bought the wrong one. (He seemed checked out.) Eventually this got resolved. On the last day, the lock was programmed to switch codes a full hour before our check-out time. This almost resulted in our getting locked out as we were loading the car. Finally, I asked this same property management company to send me my bathing suit, left in the master bathroom. I never received it. Nor did I receive a follow-up explanation regarding this request.
My advice to the owners is to switch to a better property management company.
The condo is gorgeous - once we found it. The building its in is a little intimidating, and unit #20 is all the way to the back, closest to the creek - which we enjoyed the sounds of with the windows open to the fresh mountain air. Nights were chilly, and the heat had been turned off in the downstairs bedrooms. Being radiant heat, it took a while to warm up. It also took a while to discover all the extras of the complex - outdoor pool, hot tub, fitness room, and what dad&daughter loved most: the rec room with pingpong table. It would be nice if there was a map in the guest info book. We had to beg the housekeeper (no english, a little confused) for a little extra time on departure day to really enjoy it all.
The bedrooms don't have TVs which surprised me, but we weren't there to do what we could be doing at home.
Getting to the gondola (1st leg) was easy, but I'd take the road down cuz the little shortcut trail is steep. Then we were riding over the rooftops to Telluride. Even though there was a little bit of a line (10 minutes) when we came home from the music, it was way better than driving. I can imagine this place in winter -- skiing is RIGHT THERE!
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|How easy was key pickup/access to the property?||Overall condition of the property|
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