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“Ok place to stay”

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Mantra Ettalong Beach
Ranked #1 of 2 Hotels in Ettalong Beach
Reviewed 19 October 2017

Nice, clean room in great location. Mantra just provide room and access to their pool, nothing else. Eating places are very close as is a gym you can pay to use. They provide kitchen but with sign that if fire alarm set off by cooking or even steam from bathroom then you have to pay $1300 fee for fire engine call out - not encouraging. Mattress not very comfortable but they did provide topper that helped. Area great for walks and exploring. Sofa (which also is open to a second bed) was also uncomfortable.

  • Stayed: October 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank bradbM2556TP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOM2257, General Manager at Mantra Ettalong Beach, responded to this reviewResponded 6 days ago

Dear bradM2556TP,

Thank you for your review of our hotel.

We are glad to read that you found the hotel to provide nice clean rooms in a great location. We note all your comments and take them on board for consideration.

As we are a strata titled building and run a back to base fire alarm system it is quite sensitive. This notice is displayed for all guests in an effort to avoid false alarm callouts and thus saved everyone time and money.

Regarding the mattress, our housekeeping staff would have been able to provide a topper if requested as we do have 24 hour reception.

We hope to see you return to Mantra Ettalong Beach again in the future.

Kind regards,

Mantra Management

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92 - 98 of 2,270 reviews

Reviewed 18 October 2017

What can I say we keep coming back. Wish the restaurant in diggers would improve to somewhere near the level of mantra.My wife and I look at other resorts and holiday facilities along the central coast but so far can't find a place to equal let alone beat mantra.

  • Stayed: October 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank U6210RGronaldc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOM2257, Front Office Manager at Mantra Ettalong Beach, responded to this reviewResponded 3 weeks ago

Thanks for taking the time to review your stay Ronald!
We're glad to hear you enjoy your time away with us here at The Mantra Ettalong Beach and we hope to see you again soon!
Regards,
The Mantra Ettalong Beach Team

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Reviewed 17 October 2017

Room was not ready on time,paperwork was lost after 15 mins checking in.Balcony not very clean,bathroom not very clean which included cooking area not a good reputation for a self contained room.Staff need more training in all aspects.

  • Stayed: October 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank 70colleens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOM2257, Front Office Manager at Mantra Ettalong Beach, responded to this reviewResponded 1 week ago

Dear 70Colleens,

Thank you for taking the time to review the Mantra in Ettalong Beach.

We certainly appreciate your valuable feedback and have noted down the concerns you have raised. We would like to let you know that we endeavor to provide a consistent service to all our guests and are very sorry that you felt that our service team let you down. We will address you concerns with our team members.

We hope that you will consider Mantra for your future accommodation.

Kind Regards,
The Mantra Ettalong Team

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Reviewed 17 October 2017

Coming from the country we hoped our view would be better than a car park and building site. The bed was very uncomfortable. The noise from the night club was disturbing. The weather was bad so we spent a lot of time in the room. The TV was terrible. Too small and quality bad. Had to pay $19 to watcha movie. Very disappointed.

  • Stayed: October 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank 918jillym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOM2257, General Manager at Mantra Ettalong Beach, responded to this reviewResponded 6 days ago

Dear 918jillym,

Thank you for taking the time to review Mantra Ettalong Beach.

We note your comments concerning the view from your room and would advise with all hinterland rooms though they are the cheaper option all look out the back of the building. Next time maybe consider booking a deluxe room which encompasses a view of our great pool and Broken Bay from the balcony.

The movie system provided to the hotel is from an outside provider, we will be certain to pass on your comments from them to review.

Hopefully we will see you again in the future when you return to Ettalong.

Kind regards,

Mantra Management

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Reviewed 17 October 2017

As previous.

Crockery, cutlery and glasses needed cleaning. We had to wash everything before we used it.

Beds should have been fixed before we got there, not after we got to our room and I had to ask someone on the desk to fix it.

Onely 2 people on desk seems to know what they were talking about. They others either didn’t know or didn’t care.

  • Stayed: October 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank Gale R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOM2257, Front Office Manager at Mantra Ettalong Beach, responded to this reviewResponded 1 week ago

Dear Gale,

Thank you for taking the time to review the Mantra in Ettalong Beach.

We certainly appreciate your valuable feedback and are sorry to hear of your disappointment with regards to your most recent stay with us. We would like to assure you that this is not the standard that we like to uphold and we have addressed your concerns with our housekeeping department.

We hope that we can welcome you back to the Mantra in the future.

Kind Regards,
The Mantra Ettalong Team

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Reviewed 17 October 2017

Excellent place to visit and stay,
Awesome location.
The pool is great, however remember to take your room towels or your own as they do not have any pool towels at the pool.
I would recommend this place to anyone its centrally located and convienent for everything.

  • Stayed: October 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank jasepadam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOM2257, General Manager at Mantra Ettalong Beach, responded to this reviewResponded 6 days ago

Dear jasepadam,

Thank you for your review of Mantra Ettalong Beach.

We are glad to read that our hotel and location was an excellent place to visit and stay. We hope to see you return.

If you book and stay with Mantra Group all rooms managed by us have pool towels provided in the rooms!! Any private rooms in the building not managed by us we are unable to comment on.

We look forward to welcoming you back on your next visit.

Kind regards,

Mantra Management

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Reviewed 16 October 2017

Great layout of unit. Everything we needed. Very comfortable beds. Outlook over the pool and the water was great. Walking distance to great food and awesome walking track right outside the door. Wasn't disrupted by other guests.

  • Stayed: October 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank leeogrady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOM2257, Front Office Manager at Mantra Ettalong Beach, responded to this reviewResponded 3 weeks ago

Thanks for taking the time to review your stay Lee!
We're glad to hear you enjoyed your time away with us here at The Mantra Ettalong Beach and we hope to see you again soon!
Regards,
The Mantra Ettalong Beach Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mantra Ettalong Beach

Address: 53-54 The Esplanade, Ettalong Beach, New South Wales 2257, Australia (Formerly Outrigger Beach Resort)
Region: Australia > New South Wales > Ettalong Beach
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Ettalong Beach
Price Range: $137 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mantra Ettalong Beach 4*
Number of rooms: 150
Official Description (provided by the hotel):
Mantra Ettalong Beach offers spectacular ocean views just 90 minutes north of Sydney on the Central Coast. Combining superbly appointed beachfront accommodation with a range of facilities the resort is the perfect destination for any stay. Select a studio, one and two bedroom un-serviced spa suites, offering magnificent pool and hinterland views, and are fully furnished with kitchenettes, laundry facilities, air conditioning, balconies, cable TV, CD player and stereo system, hair dryer, tea and coffee making facilities and spa baths or enjoy the outdoor pool and spa. Maintenance Notice Remedial building works will be taking place on the pool deck and balconies throughout the building from 29 May until 15 November 2017. The work on the expansion building joints and waterproofing repairs will involve noise and scaffolding. Mantra Ettalong Beach management team wish to apologise in advance for any disturbance this may cause. ... more   less 
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Also Known As:
Mantra Ettalong Beach Hotel Ettalong Beach
Outrigger Ettalong
Mantra Ettalong Beach Woy

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