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Reviewed October 19, 2017 via mobile

We stayed here for three nights. The rooms are spacious and spotless. The bed is comfortable. We had a small balcony but it’s useless as it’s very narrow there is no way you can sit out on it. The grounds are beautiful. Wifi is patchy. We had desert in the bar which was very good. The restaurant had a small and pricey menu which did not appeal to us. Breakfast is usual hotel breakfast. Overall the staff were friendly except for one staff member serving at breakfast on Sunday morning. It was busy but she was hostile and almost aggressive when we asked her for a coffee. She told us to go to the front desk at the dining room entry to place our order. Her manner left a lot to be desired. The lodge is in a gated community and the reception staff should provide information on closing time and gaining access at night. We were unaware that the gates closed at night and it was difficult to gain entry with the key. Reception staff were unable to provide us with information about local restaurants and directed us to the one in the hotel. We would stay here again and you definitely need a car to explore the valley.

Stayed: October 2017
1  Thank 255060Charlie10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl F, General Manager at Yarra Valley Lodge, responded to this reviewResponded October 23, 2017

Dear Charlie

Thank you for your review and suggestions for improvement and really pleased you enjoyed your stay.

I have spoken to the staff member concerned and addressed the issue you identified to me. Please accept my apologies in this instance.

Warm regards
Carl Forrest
General Manager

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Reviewed October 19, 2017 via mobile

Went for dinner there twice - once with large group of friends and again with family. The food is absolutely outstanding - don't know what ingredients are used, but even the simplest foods like potatoes were so flavoursome. The wagyu steak was perfectly done - again, simple but full of flavour.

I particularly like the warm service and quiet ambience. Tables were spaced far apart, and there were no raucous groups on either occasion.

Will definitely visit again.

Stayed: October 2017, travelled with friends
Thank Edmund L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl F, General Manager at Yarra Valley Lodge, responded to this reviewResponded October 23, 2017

Dear Edmund

Thank you for your outstanding review on Bella restaurant. We look forward to welcoming you back in the future.

Warm regards

Carl Forrest
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 18, 2017

Had a fantastic weekend for a big number birthday. Loved the marshmallow beds and the serenity of the whole grounds, you instantly feel relaxed as you drive through the gates. The staff went above and beyond and made the whole weekend very special, even coming out to sing happy birthday post dinner in the Bella restaurant. Food was fantastic and atmosphere just beautiful. Will certainly be returning, next time for longer!

  • Stayed: October 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank WendyM3942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl F, General Manager at Yarra Valley Lodge, responded to this reviewResponded October 23, 2017

Dear Wendy

Thank you very much for your 5 star review. Fabulous to hear our staff in full voice for your birthday.

Warm regards
Carl Forrest

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Reviewed October 14, 2017 via mobile

In the heart of the beautiful Yarra valley overlooking a golf course. The rooms are very spacious and we had a balcony overlooking the golf course with kangaroos bouncing across the greens. It’s position is great for trips out to the many beauty spots in this valley. One small suggestion in a hotel of this rating a coffee machine with pods would greatly improve the in room experience.

Stayed: October 2017, travelled as a couple
Thank Suzanne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl F, General Manager at Yarra Valley Lodge, responded to this reviewResponded October 23, 2017

Dear Suzanne

Thank you for your wonderful review on our hotel. Greatly appreciated and thank you for the suggestion of coffee pods in the rooms.

Warm regards
Carl Forrest
General Manager

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Reviewed October 4, 2017

Our room was a deluxe king room which was spacious and comfortable on the second floor with a small balcony, overlooking the extensive gardens. Breakfast included continental and hot food with fresh fruits, and artisan breads. Dinner menu was limited but well prepared with seasonal food. You do need a car for getting around as the Yarra Valley Lodge was off any public transport links. The hotel is in a gated area adjacent to the country golf club, ideal if you want to play golf at all. There are lovely paths to walk along and you can see wild kangaroos resting or bounding along. We really enjoyed our stay there.

Stayed: September 2017
Thank helensmith672017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl F, General Manager at Yarra Valley Lodge, responded to this reviewResponded October 5, 2017

Dear Helen

Thank you very much for your lovely 5 star review on the Yarra Valley Lodge. We do have an amazing setting here in the country and its hard to believe we are only 45 min from Melbourne's CBD.

Helen we look forward to welcoming you back.

Regards
Carl Forrest
General Manager

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