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“Adele concert great; motel filthy - shocking”

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Sleep Express Motel
Ranked #1 of 1 Hotels in Chullora
Reviewed 17 March 2017

One night stay. Filthy, filthy room. I was so concerned about risk to my health we didn't stop to even look at the dining room for breakfast. The overwhelming smell of air freshener on arrival covered the two stinking nappies in a bag behind the door of our room. The photos speak for themselves and clearly show the concerns we had about the room, including body wash on the shower wall, dirty walls, faeces on the bathroom wall, blood on the headboard, drips down the walls, filthy and sticky carpet, generally filthy room. I have stayed in many places through personal and work travel and I have NEVER been so concerned for my health as I was in this room. Plus point - the linen was clean and fresh - so we were there for about 8 hours, only put our foot on the carpet if we were wearing shoes, and got out of there quickly. Very very disappointed, and concerned this place is able to trade with such poor standards. I paid $164 for myself and my daughter - even less than a budget motel. Very concerned about standards here.

Room Tip: Consider very carefully before staying here.
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  • Stayed: March 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank 449victoriao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ross B, Manager at Sleep Express Motel, responded to this reviewResponded 22 March 2017

Dear Valued Guest
Thank you for taking the time to review our motel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I am truly very sorry to hear that you were not at all happy with your disturbing experience with us. Our guests are our number one priority at the property and if someone is dissatisfied with their experience, we work very hard to correct this immediately and in a timely fashion in order to turn their experience around. Everyone has a chance to learn where we can work harder for our guests. The cleaning issue has been addressed promptly. It would be such a pleasure to welcome you back to our Motel with a different experience.
Please contact me and I will personally make sure that you are looked after.

Regards, Ross

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9 - 15 of 83 reviews

Reviewed 11 March 2017 via mobile

What a fantastic place. Wanted somewhere close for the concert. They provided shuttle to and from the lidcombe train station. Thanks so much, made our trip so easy.
Close to service station, shopping complex. Great price. Beds very comfy.

Stayed: March 2017, travelled as a couple
Thank Georgi42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ross B, Manager at Sleep Express Motel, responded to this reviewResponded 22 March 2017

Dear Valued Guest
Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival.It would be such a pleasure to welcome you back to our new completed refurbished motel.

Best Regards.
Ross

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Reviewed 10 March 2017 via mobile

We stayed here for one night as we were attending a concert at Olympic Park.
With this motel you get what you pay for. Rooms were basic but clean and tidy. The staff were very friendly. The motel has free parking and free wifi plus a shuttle bus to the stadium ($30 return trip). We had the continental breakfast which consisted of toast, fruit, cereal and muffins. The rooms need to be modernised but it was a cheap and comfortable place to stay for one night. If I was to visit Olympic Park again I would return to this motel.

Stayed: March 2017
Thank StrawberryCat81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ross B, Manager at Sleep Express Motel, responded to this reviewResponded 22 March 2017

Dear Valued Guest
Thank you very much for your candid review of your recent stay at our motel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we are in the mid of completing many of these upgrades to the property within the next few months. Our rooms will be getting new mattresses, bed skirts, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming motel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. It would be such a pleasure to personally welcome you back to our new and improved motel.

Best Regards.
Ross

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Reviewed 4 March 2017 via mobile

$119 for Saturday night, queen room with 2 continental breakfasts free parking and free internet. Rooms were basic but very clean, so would recommend this motel. Red rooster next door and laundry in the motel

Stayed: March 2017, travelled as a couple
Thank jjw62au
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ross B, Manager at Sleep Express Motel, responded to this reviewResponded 6 March 2017

Dear Valued Guest

Thank you very much for taking the time to let us know about your experience. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.
As a new Management, we are thriving to give a new look to the motel and customer satisfaction at all times. It is a pleasure to announce that we are in the third quarter to finish the upgrades to the property within the next few months. Our rooms will be getting new mattresses, bed skirts, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming motel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. It would be such a pleasure to personally welcome you back to our new and improved motel!

With the Kindest Regards.

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Reviewed 10 February 2017 via mobile

Stayed here for the night to go out at anz stadium ....... what a place !!!! Dirtiest motel I've ever set foot in by far , our room had marks all over the walls , had been painted and not finished at some point , bathroom was disgusting and appeared to have dried blood all over the place if I could give no stars I would YUCK YUCK YUCK

Stayed: February 2017, travelled as a couple
2  Thank Jarrod B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ross B, Manager at Sleep Express Motel, responded to this reviewResponded 27 February 2017

Dear Jarrod

Thank you for your feedback. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I am very sorry to hear that you weren't at all happy with your experience with us. It is a pleasure to announce that we are under a new Management from September, 2016 and we are already implementing many of the upgrades to the property within the next couple of months. Our rooms are been currently under renovation and will be furnished with new bedding, furniture, digital TV and free WiFi. I hope that I can convince you to change your mind about another visit to our property. Please call me directly.
Best Regards.

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Reviewed 11 December 2016

Motel itself was good, the bathroom was a bit outdated and could use a decent overhaul. The beds were good with decent sheets and had a few chairs and coffee table. I did not use the breakfast facilities

  • Stayed: December 2016, travelled solo
    • Location
    • Rooms
    • Service
1  Thank Arjanco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ross B, Manager at Sleep Express Motel, responded to this reviewResponded 4 January 2017

Dear Arjanco
Thank you very much for taking the time to let us know about your recent experience. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments. It is a pleasure to announce that 38 out of 88 rooms have been renovated. The renovation will be completed by 1st quarter of next year 2017. Our main priority is to be able to offer a very well-maintained and comfortable atmosphere. It would be a pleasure to welcome you back to our new and improved motel! With Best Regards.

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Reviewed 13 November 2016 via mobile

We paid $109 for one (Saturday) night. We thought that was reasonable, until we saw the room.

The facility is non smoking, but our room (especially the bathroom) reeked of cigarettes! It must have been a smoking room / facility at some point because the smell was in the carpet and bed also.

The room furniture is all that chipboard, flat-pack stuff that you could get from Fantastic furniture in the early-mid 90's. The handles on the bedside table were so worn, they were black (previously silver). Handles aren't very expensive at Bunnings.

Make sure you remember your toiletries! This property provides only 4 x mini soap bars.

The bathroom was the biggest let-down. All the fittings need to be upgraded. My photos show how decrepit they are. A shower caddy is no more than $10 in a supermarket, yet the owners are happy for guests to use a rusted one that has pieces ready to fall off of it.

We booked this hotel on a number of factors:

1. Low price
2. Proximity to Olympic Park
3. Free shuttle bus to Olympic Park

We were pretty disgusted when the Woman at reception advised that the shuttle would not be able to take us to Olympic Park.

She even told us that there were a lot of people staying there who were attending the same event as us and that they had to organise their own transport to the venue.

I would not recommend staying at this property. Definitely over-priced for what you get. If we'd paid $50 for the night, I wouldn't be complaining, but $109 is simply too much for what is really a half-way house for battlers.

Stayed: November 2016, travelled as a couple
Thank BECKLOVESUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ross B, Manager at Sleep Express Motel, responded to this reviewResponded 7 December 2016

Dear Valued Guest

We are very sorry to hear of your dissatisfaction. We appreciate all feedback and always aim to make our guests stay comfortable. Your input, and the feedback from all of our guests is vitally important to us and we always want guests expectations to be met upon arrival. It is a pleasure to announce we are under the New Management and we are already renovating many of these upgrades to the property and which will be completed by 1st quarter in 2017. All our rooms on the Ground Floor and 50% on the 1st floor have been renovated All new carpets, furniture and fittings in the newly renovated rooms. Please give us a second chance and we will show you our new rooms. With Best Regards.
Thank you and apologies again.

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Additional Information about Sleep Express Motel

Address: 97 Hume Hwy, Chullora, Bankstown, New South Wales 2190, Australia
Region: Australia > New South Wales > Greater Sydney > Bankstown > Chullora
Amenities:
Free Parking
Hotel Style:
Ranked #1 of 1 Hotels in Chullora
Price Range: $88 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sleep Express Motel 3*
Number of rooms: 88
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