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“Quaint and cosy!”
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2 reviews
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Overview
Condo/Apartment -
2 Bedrooms, 1 Bathroom, Sleeps 5
Morzine, Portes du Soleil, Haute-Savoie, Auvergne-Rhone-Alpes

Reviews from our community

Average - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
Any
English first
A TripAdvisor Member
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Poor Accomodation - not suitable for a family”
Reviewed February 19, 2017 for a stay in February 2017
1
person found this review helpful

We have just returned from our first holiday in Morzine. We booked into Donard, through Morzine Ski Chalets and was very disappointed with the standard of this accommodation. The main issues was that the apartment was dirty on arrival, with dirty towels behind the doors; Cupboards filled with other peoples things and broken remotes and phones. The sink smells when you run water to brush your teeth; The 'double' bed is two single beds pushed together, which is fine however one of the base was broken so the mattress sunk down into the base, very uncomfortable to sleep in. Neither of the 2 bedrooms have windows in them, very claustrophobic and the second bedroom is very small, with about 1 metre space to move. We did complain when we arrived to both the owner and the manager however they did nothing to rectify the issues. The manager did come back and polish the dinning table, although it was still sticky. The floors are not cleaned as the mop which they used was filthy and standing in the bucket n the tiny balcony, for us to look at! The staff for Morzine Ski Chalets are great, however they cannot do anything as they are only there for the ski season. I did ask the owner to arrange a new bed, however they where not in the situation to do that at the moment?! So instead they where happy to take the £1800 for 6 days, aware that I was not going to have a decent sleep. I would never write a bad review unless I really felt that this was not a fair situation. Family booked a apartment 3 x the size of Donard at half the cost in the centre of Morzine, not 5 mins out of the centre. Morzine is a lovely village with great skiing and we have already booked another apartment for next year, at half the price!

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
21 Feb 2017
We appreciate all feedback. We address it and build on it to ensure we can offer the best service and holiday experience to our clients.
This is the first review of its kind in years for any of our properties, we pride our selves in cleanness and have put our staff in all properties through some extra training.
We like to keep manuals for the property, appliances and local information in the dressers top drawer for guests to refer to during their stay.
The beds are all comfortable single beds and in one rooms they can be hooked together and made up as a double, which works well and has never been an issue to all our clients in the past. Beds are checked weekly and again we will ensure that staff continue to and are retained in making the beds up and presentation.
The apartment in situated right in the heart of Morzine town center, only a five minute walk to 2 different ski lift stations and for Half term week in Feb 17 was £1690 (note £1800).
We appreciate this feedback and will certainly address any issues that need to be. Many Thanks
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
N. Ireland
Reviewed September 15, 2011 for a stay in December 2010
1
person found this review helpful

Value Rooms
Location Cleanliness
Check-in / front desk Service
Travelling group: Spouse / significant other
Your age range 35-44
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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