My husband and I booked for a single night (our 48th wedding anniversary!) We chose the Hafod Hotel in part because my family all come from the Devil's Bridge area. It looked wonderful, so I booked through the website and was delighted to secure a "superior double room". I registered the fact that we are both vegetarians and that 1 of us also needed the food to be gluten-free. We arrived mid-afternoon to find the office closed but a notice informing us that we should register in the bar. The young woman serving there was very busy and we waited patiently until the bar customers had all been served. She found us on a list and handed us a room swipecard, but didn't say what number room we were in. Fortunately, I had noticed a 24 next to our names so we headed to room 24, which was enormous and impressive, with a view over the gorge. As we had been walking before we arrived, my husband headed into the ensuite for a shower, while I settled onto the sofa to look at "Hinterland", the book. The seating end of the room was rather dark so I had to move the standard lamp from next to the bed, where it had been replacing a broken bedside lamp. When I went to shower I looked around for a complimentary shower cap to keep my hair dry as the shower head was fixed to the ceiling some 10 feet above the floor. I searched in vain, gave up and washed instead. When we went down t the bar to eat, I asked if there was a spare shower cap and explained the difficulty. I was surprised by the defensiveness my request was met with. I was told that it was a "monsoon" shower and did I realise that our booking had been upgraded to a "suite"? Well, I didn't, but all I was asking for was a shower cap, which wasn't available . We also asked if the heated towel rail could be turned on.
Looking at the menu, we realised that the online menu was THE menu, not a sample menu and that actually none of the vegetarian options was also gluten-free. We asked the waitress's advice and were told that any of the options could be served gluten-free and she suggested swapping spaghetti for cous-cous! Eventually the chef produced an amazing aubergine steak on a bed of vegetables. After supper I asked, in the absence of a shower cap, if I might have a plastic bin-liner and some string to put over my hair while I showered. These I was given, but no apology. Returning to our room, we found that the heated towel rail still wasn't working and there were no instructions to help us. The back of the room door was absolutely empty, so there were also no instructions on what to do in case of a fire. This was upsetting as only a few weeks previously the Grenfall Tower fire had heightened awareness of the dangers of fire. Apparently, the room had only been finished and decorated a few days before our stay and, to my mind shouldn't have been made available until everything was fully functioning. I subsequently sent an email to the hotel and asked that it be passed on to the owners for comment , but I haven't had a reply to date. Needless to say, we won't be rushing back to the Hafod anytime soon!
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