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“Poor service”

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Raumati Sands Resort
Reviewed 31 August 2016

We recently inquired cost of accommodation at short notice. We had searched online but when we arrived at the Resort the difference in the room price was approximately $100.00 per night. We were disappointed that the reception staff were not prepared to budge. Shame as we ended up staying somewhere else for 2 nights.

  • Stayed: August 2016, travelled with family
    • Value
    • Service
Thank bobandpolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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38 - 44 of 121 reviews

Reviewed 25 August 2016 via mobile

What a great place to stay, you basically have a huge 2 bedroom apartment. Very hand to have a washing machine and dryer, short walk to the beach. And really lovely hosts. Cant wait to go back. Really comfortable beds.

Stayed: August 2016, travelled on business
Thank arrong504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2016 via mobile

Stayed here for one night and found it well equipped, spacious, and just a walk across the road to the beach.
There are a couple of good places to eat nearby, and are just a few minutes walk away.
There is a swimming pool in the centre of this small complex and parking outside your unit.
We spent three weeks in New Zealand travelling between motels and found this was the best nights sleep we had in the three week tour.
Highly recommended.

Stayed: April 2016, travelled with family
Thank Andy_n_Rhonwen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2016

We recently stayed with our 18 month old & this place was perfect for us. Very spacious apartment with 2 bedrooms, full kitchen facilities, spa bath & generous fenced outdoor area. Just a minute walk to town, food establishments & the large playground across the road. Is definitely one I would recommend if you like a bit of space. We used the spa pool which was a nice end to the day.

  • Stayed: June 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Jessie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2016 via mobile

We stayed in unit 7 at raumati sands for 2 weeks. We were surprised at how spacious this unit was. Warm, cosy, private and luxurious. We loved the deck as well felt like a home with plenty of room.
Well equipped kitchen, laundry facilities were good and the bedrooms upstairs together worked well with our little boy. Plenty of space in the bedrooms for all our stuff.
The service staff were wonderful and efficient. Brian the manager was very helpful and friendly.
We loved walking to the beach and cafes most evenings. It's a stroll from raumati gardens as well.
Would definitely stay here again and is well worth the costs.

Stayed: May 2016, travelled with family
Thank Ashmin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2016 via mobile

The accomodation is just great and the location wonderful. Start or end the day with a walk on raumati beach 2 mins away. Facilities include a full kitchen and all units have 2 bedrooms. Owners are friendly and all managers have been great also. Resort like surroundings with trees and a small pool to cool you down on hot days

Stayed: March 2016, travelled on business
Thank rangiorachap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2016

The apartment was well equipped, except for our changes of linen each day. One day we only got two towels for four people, no clean tea towel or hand towel. When we asked for more replacements, we were given them. The pool area needed a good clean. It wasn't at all inviting. Chairs had bird droppings on them which were never cleaned off while we were there.

Room Tip: One of our upstair's bedroom had a small beach view which was nice.
See more room tips
  • Stayed: February 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Sue687
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garry O, Manager at Raumati Sands Resort, responded to this reviewResponded 28 February 2016

Thank you for your feedback. We are pleased that staff responded to your request.

Our apartments are self service but we do a limited daily service for our guests, i.e replacing tea/coffee etc, towels, rubbish bags and anything else that may require attention.

With the environment in mind we ask guests to place towels on the bathroom floor if they need replacing.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Raumati Sands Resort

Address: 4 - 8 Matatua Rd, Raumati Beach 5255, New Zealand
Region: New Zealand > North Island > Greater Wellington > Kapiti Coast > Raumati Beach
Hotel Style:
Ranked #1 of 1 Speciality Lodging in Raumati Beach
Price Range: $173 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Raumati Sands Resort 4*
Number of rooms: 21
Official Description (provided by the hotel):
21 large and modern two bedroom apartments. Bedrooms and bathroom upstairs. Spa bath with shower or double shower apartments. Fully self contained with own washing machine, dryer and dishwasher. Large living area opening onto own private deck. Heated swimming pool, hot tub and BBQ facility. 100 mtrs to beach and boutique village shops. Selection of restaurants and cafes in village. ... more   less 
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