I booked a gold ocean view villa for this trip. Upon checkin, I was informed that I was "upgraded" to an ocean front villa (Bay Villas 18B2). When we entered the villa, the view was spectacular with an unobstructed view to the ocean. The unit was a decent size with 2 full bedrooms, each with a full bath, a decent sized kitchen, a dining area and a living room.
Upon settling in, we started to notice little things about the unit that were just not right. About half of the windows had missing or broken screens. The levers on some of the windows were bent or broken completely, making the windows unusable. The screen door to the lanai was barely usable and my 6 year old had to use all of his might to push the door open. The washer and dryer in the unit were ancient (plus found a leftover sock in the washer). The furnishings in the unit were pretty dated and the couches were so uncomfortable that they were nearly unusable. Parts of the unit had been updated (two of the bathrooms and the kitchen were updated), but other parts seemed to be original from the 70s/80s. It created a muddled feeling in the condo.
Another problem was with the showers. The showers in the unit were a really odd setup that ended up causing water to puddle in areas where there was no drainage. If you did not clean it up, you would end up with a good amount standing water in the shower areas.
The biggest problem, though, is the roaches and other bugs. Every night, I ran into quite a few of them in the kitchen area (see the attached pictures) and every morning I found 3-4 dead roaches in the kitchen and dining rooms. There were also dead bugs in one of the picture frames hanging on the walls.
I was shown another unit in Bay Villas 29G, and it wasn't any better from a decor perspective and in the five minutes I browsed through the unit, I saw two moths. This indicated to me that the unit probably wouldn't be any better.
Finally after 3 nights, I was able to be moved to a ridge unit and this unit (1423) was significantly better. This unit was an ocean view (which I had originally booked) and it felt more modern, though it wasn't perfect either. The oven did not work, though it was replaced during our stay. The carpeting was pretty worn down and the walls could have used a fresh coat of paint, but there were no roaches, and that was good enough for us.
Through this whole ordeal, the front desk quickly waived all of the resort fees and I had to work with them to comp my three nights that I stayed in the roach infested unit.
Unfortunately with this property, you are rolling the dice every time you book. Each unit is independently owned and according to the front desk and other maintenance staff, they can "only do so much" and it is up to the owners to furnish and maintain much of the property. So, the quality of your stay depends very heavily on the owner of the unit.
The only reason I gave this property a 2 instead of a 1 is that the location is amazing and the grounds and exteriors of the properties are maintained immaculately.
- Official Description (provided by the hotel):
- The Kapalua Villas are located on the beautiful Kapalua Resort on the west side of the island of Maui. Offering 1, 2 and 3 bedroom condominium accommodations. ... more less
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- Also Known As:
- The Kapalua Villas Hotel Kapalua
- Kapalua Hotel Lahaina
- Kapalua Resort Lahaina
- Kapalua Villas Maui
- The Kapalua Villas, Maui