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“Fantastic stay with a great atmosphere!”
Review of Loughshore Hotel

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Loughshore Hotel
Ranked #2 of 6 Hotels in Carrickfergus
Belfast, United Kingdom
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Fantastic stay with a great atmosphere!”
Reviewed 29 January 2012

I attended a special evening with friends and had dinner in the Red Pepper Restaurant and a over night stay. The 4 course meal was superb, with a fantastic choice and served by a team of professional staff.
After our meal we sat in the rotunda area and could hear lovely live jazz music coming from another function, it was perfect!
The room was big and spacious with very comfortable beds and a great view of Belfast Lough.

Great night and I can't wait to return............................

  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tenerife_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen P, Manager at Loughshore Hotel, responded to this review, 30 January 2012
Thank you for your kind words of praise. We will share your review with our team members, who will be greatly encouraged by your positive comments.

We take great pleasure from creating memorable, enjoyable, experiences for our guests.

We look forward to welcoming you back, soon.

Best wishes from all at the hotel.
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629 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (111)
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English first
Belfast, Northern Ireland, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 January 2012

For my husbands birthday I decided to book us in to stay overnight in the Clarion Hotel and as it was a Sunday 15th Jan. I booked us in for the cavery. I lifted a plate from the hotbox which was very hot and burned my fingers and thumb. A manager in a suit said something to me which I did not hear and then he disappeared. A very pleasant young waiter carried my plate to our table and got me a bowl of iced water for my hand. I could not enjoy my dinner as my hand was very painful and I found it difficult to use my knife. I had to keep my hand in the iced water for relief. A manager called David asked me what was wrong as he saw me with my hand in the iced water. I explained what had happened and also said that in the interest of Health and Safety trays should be supplied so that customers hands would not get burnt. Napkins are also placed after the hotplates not before or in front of the hotbox for customers to use. David said he would 'take on board what I said' but he could not get away from us quick enough either. I was left feeling that management just did not care about what happened to me. Tony explained to us that on that particular Sunday the cavery was not as busy as it usually is and that the plates were in the hotbox longer than usual which would make them hot. What was meant to be an enjoyable occasion just did not happen.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Olympia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen P, Manager at Loughshore Hotel, responded to this review, 30 January 2012
Thank for your feedback and for the opportunity to speak with you today. We are delighted to receive your feedback, positive and constructive. We look forward to welcoming you back to the hotel in the not too distant future.

Best wishes from all at the hotel.
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Ballymena, United Kingdom
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 17 January 2012

my daughter got married in the hotel at the end of october,their were 100 guests and we all had a super day and night,the staff were superb nothing was a problem.the weather that day was awfull but thepoor weather did not spoil our day the mc was proffesional and courteous and amusing,iwould have no hesitation in recomending the clarion for any family event

  • Stayed October 2011, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank thomas1958_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen P, Manager at Loughshore Hotel, responded to this review, 23 January 2012
Thank you for your feedback and for taking the time to share your thoughts via Tripadvisor. We are delighted that your daughter's wedding day was filled with celebrations and wonderful memories.

We will be sure to pass your comments on to our staff and of course David the MC.

Best wishes to all of the family, from all at the hotel.
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Belfast, United Kingdom
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 8 January 2012

Four of us went to eat in the restaurant last night and it was very busy. Spent 30 mins before even getting a drink but to be fair when the food arrived it was very good. One of the male members of staff in the restaurant was extremely rude and abrupt and we considered leaving. The food did go some way to making up for the service and was very good value.

  • Stayed January 2012, travelled as a couple
    • Value
    • Service
Helpful?
1 Thank tbirdtammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen P, Manager at Loughshore Hotel, responded to this review, 9 January 2012
tbirdtammy,
thank you for your candid feedback, it is much appreciated. I have e-mailed you my contact information, so that I might discuss your experience in greater detail. I look forward to (and would be thankfull for) the opportunity to discuss this.

I am encouraged to hear that you enjoyed the food on the evening.

Sincerely and with best wishes from all at the hotel.
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N Ireland
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 January 2012

Stayed in the Clarion Christmas Eve and Christmas night on bed and breakfast basis only as spending Christmas with family nearby. The twin room on fourth floor was very clean and comfortable with all the usual amenities I would expect from a hotel with a three star rating. Breakfast was average in that there wasn't much variety in regard to cereals, fresh fruits etc but the cooked breakfast was fine and couldn't really complain as included in price. Any staff I encountered were pleasant and gave an overall good impression of the hotel.
Only one criticism - no air con in rooms which was unfortunate as heating on full blast in rest of hotel even though very mild weather (unusually!) so made for uncomfortable disturbed sleep. Other than that would stay again.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Twillburys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen P, Manager at Loughshore Hotel, responded to this review, 9 January 2012
Thank you for choosing the Clarion Carrickfergus and for taking the time and effort to share your thoughts. We are delighted that you enjoyed your stay. You may rest assured that we will endeavor to get the heating, just right, next time.

Sincerely and with best wishes from all at the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, Northern Ireland, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 January 2012

A brilliant evening many thanks to Stephen and all his team our stay was warm, comfortable and very pleasant staff could not have done enough for us. We will definately be back and reccommend to friends as well. Happy new year to all the staff - you desere it !

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Maureen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen P, Manager at Loughshore Hotel, responded to this review, 9 January 2012
Maureen, thank you for your kind words of praise. It was a pleasure to be of service and create a happy lasting memory. We look forward to welcoming you back, throughout the year and for New Year's Eve 2012/13.

Regards and best wishes, from all at the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newry, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 December 2011

i was at my friends wedding on wednesday in your hotel , i found your bar staff first class the rooms clean and comfortable but the biggest let down was your function manager he is not only rude but so un professional it lets your whole team down . the man is not an assest to your buisness . As im in the progress of booking my own wedding i only hope that my day isn't spoilt by a man like this, he has definately put me off your hotel. Maybe you could send him on a cpourse ???? you really need to do something as he is letting your hotel down badly :{

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bronagh h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen P, Manager at Loughshore Hotel, responded to this review, 1 January 2012
Dear Bronagh h,

thank you for taking the time to share your candid feedback. We sincerely appreciate your compliments and critique, actioning both with equal measure.

Additionally, we wish you and your partner every happiness in the run up to your special day, and beyond.

Sincerely, from all at the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Loughshore Hotel

Property: Loughshore Hotel
Address: 75 Belfast Road, Carrickfergus BT38 8BX, Northern Ireland (Formerly Clarion Hotel Carrickfergus)
Phone Number:
Region: United Kingdom > Northern Ireland > County Antrim > Carrickfergus
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Carrickfergus
Price Range (Based on Average Rates): $
Hotel Class:3 star — Loughshore Hotel 3*
Number of rooms: 68
Official Description (provided by the hotel):
The Belfast Loughshore Hotel is a modern comfortable 3 star plus hotel located 10 minutes from Belfast city centre and within 30 minutes of all airports & ferry terminals. ... more   less 
Reservation Options:
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Also Known As:
Carrickfergus Clarion
Loughshore Hotel Carrickfergus, Northern Ireland

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