Our best friend celebrated her 70th birthday earlier this year. My husband and I decided to treat her to a weekend away at Casa. As we were in Chesterfield we called in to the hotel to make our booking in person. We explained to the receptionist that we required two nights bed and breakfast with dinner on the first night only. She quoted us a price and printed the confirmation while we waited, and we doubly checked that the price quoted was for dinner on one night only, ie Friday 25th May 2012. A week before our visit we received a telephone call at home requesting a time for dinner on the Saturday evening. We advised the person ringing that we were not having dinner on the Saturday evening. On arrival we checked that the price of dinner on Saturday had not been included in the cost of our stay, and, it had been, and our bill was reduced by £80. On the Sunday morning when my husband went to settle the account he found to his dismay that an amount of £60 had been added to the account, for wine consumed in the restaurant Saturday evening plus cocktails in the early hours of Sunday. He asked to see the invoices from the restaurant, as this was clearly a mistake, the bills provided did not have a customer name on them or a room number. Why they were posted on to our account remains a mystery as the receptionist could not provide an explanation. This is a lovely hotel, with very friendly staff, but the competence of reception is in doubt. PLEASE CHECK YOUR
BILL VERY CAREFULLY BEFORE YOU PAY.
- Official Description (provided by the hotel):
- Casa is Chesterfield premier four star hotel. An independent hotel, situated in the historic market town of Chesterfield, within easy reach of the beautiful Peak District and neighbouring cities, Sheffield and Nottingham. Casa is one of the only hotels in the UK that offers hot tubs on the balconies of four of our luxury suites. Each of our 100 bedrooms are designed with comfort and luxury in mind, fully controlable air conditioning thoughout, all windows are triple glazed and we only use award winning Hynos mattresses on our beds, rain showers in the bathrooms and 32' LCD screens with freeview, free high speed Wi-Fi and private fridges stocked with water and fresh milk. You'll also find homemade biscuits for your tea or coffee. Our bathrooms have rain showers with controls that enable you to adjust the temperature before getting in, without getting soaked. Our rates include a hearty breakfast in the Cocina restaurant, with eggs, bacon and sausages that are sourced locally from Walton Lodge Farm, just four miles away. To complement Casa's theme, Cocina restaurant offers a menu with a Spanish twist. Our talented chefs cook using Josper charcoal ovens, flown over especially from Barcelona. Our wine list is of the highest quality, thanks to the owner's passion for fine wines. Our cocktail bar, Barca, is a haven of free Wi-Fi, fresh coffee, delicious food and signature drinks, made using only the best brands and ingredients from around the world. Our eleven meeting rooms are purpose built to offer you the latest in conferencing solutions. We are able to accommodate from two to 280 people and all of our meeting rooms have floor to ceiling windows for maximum daylight, air conditioning, complimentary high speed Wi-Fi, data projection and 32" LCD televisions. ... more less
- Reservation Options:
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