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“Brilliantly fun place ”
Review of Mad Hatter's

Mad Hatter's
Ranked #57 of 151 Restaurants in Matlock
Restaurant details
Reviewed April 5, 2018 via mobile

What a superb place, in assuming from the outside, but once inside fun and cool decor and very friendly service. Great portion sizes and lots of choice. One for kids and adults alike. The Freak Shakes are just that FREAKY!!

Date of visit: April 2018
Thank Dave A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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73 - 77 of 204 reviews

Reviewed April 2, 2018 via mobile

We were a family of 8 visiting after seeing pictures of fabulous milkshakes online.
This place needs a reality check. You cannot run a cafe/cocktail bar/bar in such a small space and with inadequately trained staff.
We ordered a variety of meals. The first strange thing is that chips ONLY come with the burgers and we were told you cannot order them as a side order!!! Get a grip! If you are a cafe, chips come with everything, it’s just the way it is.
Cocktails- don’t bother, this is not a cocktail bar, it’s a cafe and the cocktails should be left to a proper cocktail bar who know what they are doing.
The food was poor the cocktails were too but the milkshakes were very good. They should stick to the one thing they can do.
And everyone of the staff should be sent on a customer service training course. They have not got a clue.

Date of visit: April 2018
7  Thank Elaine I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 1, 2018 via mobile

The place is lovely, I think you should just visit purely for the cakes and freak-shakes we had lunch sandwiches, burgers and pie. The meals took ages to come out they didn’t bring them all at once some meals came 30 mins after the first 3 where brought out. The staff didn’t look happy and there was no interaction between customers. We then had desserts the freak-shakes where fantastic. Me and my hubby had a slice of cake, which again they forgot to bring them out. When they did the cake was dry, didn’t come with any cream. Not sure I would go back such a shame could be an amazing little place. The staff need to smile!!

Date of visit: April 2018
Thank kellycT1303WA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 25, 2018 via mobile

We were very excited about trying out Mad Hatter’s as we had seen several posts on Instagram and Snapchat of friends food and it looked very nice. We had booked a table as we assumed it would be busy on a weekend and we were right too as there were only around 10 tables.

When walking in we were not acknowledged by any member of staff and saw our reserved table with name on so decided to sit down. 10 minutes had passed and nobody had approached us to take our order so we decided to go up to the counter and order ourselves where several members of staff were stood chatting and did not acknowledge me, apart from the lady with the grey hat on, who was very nice and friendly and seemed to be running the place.

We received our afternoon tea and was excited to tuck in, however, was disappointed by the dryness of the scones and one of the cakes. This place could be a little gem as the decor and concept of the business is excellent, however the service needs to be improved massively as we did not feel welcomed at all, and as a hospitality business management graduate I am aware of the little things that can make a business successful, so I’d suggest the service and service style needs to be addressed.

Date of visit: March 2018
3  Thank G2875IXlauram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 25, 2018 via mobile

I visited here this weekend after seeing multiple pictures online of other people’s experiences. We booked a table which I’m glad of because it was absolutely rammed and they were having to turn people away.
When walking in we were left to find our own table while the staff glared at us from behind the counter.
We already knew we wanted the afternoon tea so was ready to order almost immediately.
We waited 15 minutes but nobody came to our table, in the end we had to get up and go to the counter where the staff were chatting and paying no attention to the customers around them.
After another stupidly long wait the afternoon tea finally arrived.
The sandwiches were very very bland and cut into squares with the crusts left on. I’ve never seen a sandwich like this on an afternoon tea and found it quite lazy how it has been presented.
The scones were so dry I couldn’t even finish one half. There was only enough cream for one scone so we just left the rest.
The cake on top was absolutely massive and looked so nice but to our disappointment this was nearly as dry as the scone so we left that too.

This place has so much potential and is in the perfect location but they just don’t know how to run it! The staff are all about 16 and spend most of their time chatting. They almost seem annoyed when customers need serving. We saw one girl walk in with a bag full of micro chips which we then saw the table next to us eating.
The food was so disappointing, I don’t even think we managed half of it. The experience was not in the slightest enjoyable and we were glad to get out of there.
Sort the management out and the quality of the food and this could have some potential. It was only busy because of its location.

Date of visit: March 2018
3  Thank Zoe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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