I booked to stay here with a family member so we could enjoy a Spa day nearby and not have the journey home afterwards.
Sadly due to a loss of that member of family the booking had to be cancelled. It was cancelled within the relevant time period therefore no charges were payable.
The date of the booking came and went recently and on checking my account balance I find that this B&B have still charged me for the reservation that was cancelled!
I am now spending numerous hours communicating with booking.com to ascertain why I have been billed for a cancelled reservation and why they have since removed my booking from booking.com account.
The B&B are not interested in the slightest and are refusing to pay my money back that they unlawfully took from my account when the booking reservation was in fact cancelled within the relevant timescales and under circumstances beyond my control.
I am now looking to take the company to small claims court to get this resolved. At what is already a distressing time this is the last thing that I needed to be dealing with.
I would avoid this place like the plague!More
- Free Wifi
- Free Parking