I hesitated to leave this review because of how lovely and helpful the staff were. But I rely on these reviews to make my own bookings and am disappointed to say the ones I read here let me down on this occasion. I think we may have potentially had one of the worst rooms and maybe that’s why.
Customer service was great. The whole family was polite, the breakfast was amazing. Location perfect. Our issue was the room. I’m pregnant, so we planned to spend some time in there and were not looking for a “base to crash” after a day/ night out, so comfort was important.
The room was cold (we slept with 3 blankets on at night) and the bathroom was freezing. The shower was powerless and barely passable as a shower at all (made worse by the bathroom temperature). The walls are thin (I heard the man next door snoring all night - after chatting away with his other half until midnight).
The worst issue for us was the bed. I got 3 hours sleep that night with the noise, temperature and ultimately the lumpy mattress. It seemed to be made out of memory foam, but as my fiancé put it “I’ve never lay on my side before, and my feet been up in the air not touching the bed”. There were dips and slopes in the strangest of places, which ultimately made for bad backs the next day (we’re in our 30’s and 40’s).
Ultimately we both agreed to come home a day early. Had I have not been pregnant, I might have had a few more glasses of wine in the evening, put some ear plugs in and another layer on and dealt with it, but that’s not my idea of a fun weekend away in honesty.
I’ve stayed in Ibis, other B&B’s and I get basic accommodation, but for this price in this location, I have to be honest and say the room fell short (and ultimately the stay is largely about the room....)
The next day we checked out a day early and I did wait to speak to Babaloe with our honest feedback, because she’d been so lovely, but she wasn’t there and we just wanted to hit the road. Ultimately after wasting £75, feeling tired and irritable and losing a day away on our mini-break because we were too shattered to enjoy it, it was probably for the best!
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