Went down for one night and we upgraded our room to be a retreat lake view room for an additional charge. The first room we received had the COVID seal stickers broken off, there was urine on the toilet, the AC unit was leaking and the lake side view was non existent, all we could see was the back of the spa and trees.
When we went down stairs to change our room, I showed the receptionist the photos and she was horrified to see the pictures and she said the manager will call up to our new room.
The manager never called up and we were not looked after at all. The new room had broken lights, a broken fridge, the bed was half made by only the end corners being tucked in, you had to wait 10 minutes before hot water would come out of the shower, the showers tiles looked fairly dirty and not looked after at all, the windows didn’t look like they have been cleaned in 2 years, the view for the new room was inadequate.
Overall I would never stay at the Hodson bay again as this hotel is rated 4 stars but deserves 2 for the amount of issues in both rooms and the fake advertising of the hotel rooms.More
- Free Wifi
- Free parking