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phileasfoggtmc
Nottingham, United Kingdom

Great hotel on the seafront…

5.0 of 5 bubblesReviewed 5 weeks agovia mobile
Ok, so there are not many hotels in Waterville, but I’d recommend this hotel regardless. You can tell money has been spent on the rooms and general ongoing refurb. The rooms were great, and the breakfast was exquisite in the dining room overlooking the bay. Other public areas downstairs looked classical, including the library (maybe closed) and bar (definitely closed), though the adjacently owned Fisherman’s Bar was open. All in all a great stop-off when touring the area
Date of stay: May 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Lally, General Manager at Butler Arms Hotel, responded to this review
Responded 4 weeks ago
Dear Phileasfoggtmc,

Thank you for taking the time to review our hotel following your stay with us. I am delighted that you enjoyed yourself and greatly appreciate you recommending us! Thank you for your kind words on our rooms which have indeed been recently refurbished.

I look forward to hopefully welcoming you back at some stage in the future to the Butler Arms Hotel.

Kind regards,

Michael Lally
General Manager
gm@butlerarms.com
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (476)
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    Traveller rating
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    Show reviews that mention
    All reviews charlie chaplin ring of kerry fisherman's bar old style family run hotel lovely hotel sea view seafood scallops playing golf soup dining room top class sandwich from start to finish county kerry amazing views
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    2 - 7 of 476 reviews
    Reviewed November 2, 2023 via mobile

    We arrived late on Friday evening after a long journey from Laois to Waterville greeted with lovely warm welcome. We stayed until Monday and have to say the staff were fantastic the rooms spacious children welcome and food excellent. The views and walks were fabulous and steeped in GAA history. Can’t wait to go back !!

    Date of stay: October 2023
    Trip type: Travelled with friends
    Thank 707yvonnem
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Michael Lally, General Manager at Butler Arms Hotel, responded to this reviewResponded February 16, 2024

    Dear 707yvonnem,

    Thank you for taking the time to review our hotel following your stay with us. I am delighted that you enjoyed yourself.

    I look forward to hopefully welcoming you back at some stage in the future to the Butler Arms Hotel.

    Kind regards,

    Michael Lally
    General Manager
    gm@butlerarms.com

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed October 31, 2023

    We really enjoyed our stay at the Butler Arms Hotel, the room was modern and up to date and very comfortable, the view from the bedroom window was fantastic. Breakfast was very good and cooked freshly. We also enjoyed a lovely evening meal at the Fisherman's Restaurant. Staff at the hotel were friendly and made us feel very welcome.

    Date of stay: October 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank Bridie M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Michael Lally, General Manager at Butler Arms Hotel, responded to this reviewResponded February 16, 2024

    Dear bridie2022,

    Thank you for taking the time to review our hotel following your stay with us. I am delighted that you enjoyed yourself.

    I look forward to hopefully welcoming you back at some stage in the future to the Butler Arms Hotel.

    Kind regards,

    Michael Lally
    General Manager
    gm@butlerarms.com

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed October 13, 2023

    The Butler arms hotel was an excellent stay! The parking in the back was easy and conveinant. The location next to the beach was beautiful. Our room was spacious with one of the most luxurious carpets I've ever walked on! it also had floor to ceiling windows that opened up onto a very large gorgeous balcony overlooking the ocean. Every inch of the common spaces oozed character and charm. The food was really good especially the Sole. The price seemed like a bargain and I would very much like to spend a few more days there sometime.

    Date of stay: October 2023
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    Thank DonC3735
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Michael Lally, General Manager at Butler Arms Hotel, responded to this reviewResponded October 15, 2023

    Dear DonC3735,

    Thank you for taking the time to review our hotel following your recent stay with us. I am delighted that you found your stay to be excellent! We are very lucky to have such a fantastic location overlooking Ballinskelligs Bay. Thank you for your kind comments on the public areas, your room and the food.

    I look forward to hopefully welcoming you back at some stage in the future to the Butler Arms Hotel.

    Kind regards,

    Michael Lally
    General Manager
    gm@butlerarms.com

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed October 5, 2023

    While the food was good, the service was the worst I have ever experienced. I had to get up from the table at least 5 times to get the attention of waiters. The forgot meals, brought incorrect items and were not nice to deal with.
    I wrote two emails after the experience and did not receive a response. Very poor customer service for what was an amazing spot.

    Date of stay: July 2023
    Trip type: Travelled with family
    Thank Sinead C
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Michael Lally, General Manager at Butler Arms Hotel, responded to this reviewResponded October 9, 2023

    Dear Curious497654,

    Welcome to Tripadvisor! I am not aware of your experience and would welcome the opportunity to speak with you directly so that i may ascertain some more details as what you describe in your review is certainly not indicative of the standards we regularly provide and strive for.

    Please make contact with me at the below email address. I look forward to hearing from you.

    Kind regards,

    Michael Lally
    General Manager
    gm@butlerarms.com

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed September 26, 2023

    We stayed for one night while walking the Kerry Way booked through Macs Adventures.
    We arrived late after a long, arduous stage arriving at 6.30 pm, tired and hungry.
    The receptionist was very friendly and helpful, the room was magnificent with sea views and with everything we needed to make us comfortable. The evening meal and breakfast was also excellent.
    Our only regret was that we didn't take a rest day and stay for another night.
    This is one of the nicest hotels we have stayed at in a long time and this was my sixth trek this year in addition to other holidays!
    Well done!

    Room tip: If you are walking the Kerry Way, take a day off here and stay an additional night.
    Date of stay: September 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank Bob E
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Michael Lally, General Manager at Butler Arms Hotel, responded to this reviewResponded September 28, 2023

    Dear bobe882,

    Thank you for taking the time to review our hotel following your recent stay with us. I am delighted that you enjoyed your stay with us and found everything to be fantastic!

    I look forward to hopefully welcoming you back at some stage in the future to the Butler Arms Hotel.

    Kind regards,

    Michael Lally
    General Manager
    gm@butlerarms.com

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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