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All reviews dive centre gili nanggu surrounding islands small plunge pool diving trip indoor and outdoor showers nice beach relaxing holiday stay nights big bathroom amazing location relaxing place quiet location the hotel manager beach front boat jetty
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Reviewed December 29, 2017 via mobile

My wife and I stayed for 2 nights in December 2017.
The room and facilities in the room were nice and well thought out. Our balcony was private and simple.
Besides the leaks in the roof and the dripping water in the room that got some of our things wet we quite enjoyed the room.
The public facilities though were weathered and tired. Sun chairs were not laid out on the beach. Dining was not available on the beach. The towel bar and pool need serious maintenance. Bar tops were dirty and major parts need refinishing. The pier gazebo is a wreck and the seating/chairs under it were falling apart.
The staff were anything but welcoming, hospitable or tentative.
When we checked in, the staff just stared at us as we got out of the car to unload our baggage. We were not assisted and there was no parking. They did bring our bags to the room though.
At the restaurant, the staff were not very welcoming or warm and they often messed up our orders by forgetting things.
The food was horrible. Barely edible and to our surprise the staff found it perfectly normal that we barely ate our food, not once asking if the food was ok.
They even messed up indonesian food and to my horror were able to serve an almost unedible nasi goreng.
Oh and the pool boy empties out the pool filter backwash water into the ocean infront of the guests. That bleech must be just great for the coral reef...

Im surprised this place has such good ratings... I for one will not be returning

Im surprised this place has such a good rating and I for once will not be returning.

Date of stay: December 2017
Trip type: Travelled as a couple
2  Thank maitrifischer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jelantik2015, General Manager at Cocotinos Sekotong, Boutique Beach Resort & Spa, responded to this reviewResponded January 4, 2018

Dear Maitrifischer,

It is the rainy season and it rained almost continuously when you were here. It was simply not expedient to do beach or open-air dining. There is nothing wrong with our pool that warrants repair or maintenance. The towel counter was lashed by the rain but we provided towels whenever possible. Our furniture in Gazebo at the end of the jetty is made of hard wood and is strong and steady, not “ wreck” as put it. Our bar counter in our restaurant is polished and beautiful. You complaint about our nasi lemak but almost every day we have walk-in guests. You never once spoke to us about your problems when you were here. You found almost everything about us to be negative and I dare say, contrary to the facts. I wish you best of luck in finding a resort that meet your standard and requirement. Meanwhile we continue to get very positive feedback from many other guests including those who were also here when you stayed with us. Frankly your review is rather puzzling.

My Best Regards
Jelantik Suhartha – General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 26, 2017

The hotels location is brilliant with a great view of the tiny islands and you can see Mt. Rinjani on a clear day. The rooms are clean and nice and all the staff are very pleasant and helpful.
The food is very good especially since there aren't many places around the resort to eat. If your looking for a holiday to unwind and relax this is just the perfect location to do so! But if your looking to do some sightseeing near Mataram and further north this is quite far off and you may not be able to cover all the places in a day.
They do have guide to take you diving but there wasn't a dive instructor for us to learn diving , this could have been since there weren't many people in the resort this December.
Overall the place worked for us just because of the location and food!

Date of stay: December 2017
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank thetravellerChennai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jelantik2015, General Manager at Cocotinos Sekotong, Boutique Beach Resort & Spa, responded to this reviewResponded January 4, 2018

Dear the Traveler Chennai,
Thank you for your recent stay at Cocotinos Sekotong Lombok. We are really glad you had enjoyed your stay with us. We do thank you for praising our Resort located in quiet and peacefully location. We are glad that you praised the cleanliness of the rooms and the quality of the food we served. We would also like to thank you for recommending our resort the TripAdvisor readers as a suitable location to seek tranquility away from the hustle and bustle.
For your diving experience, we can arrange a diving instructor, however we advise you to make reservations a few days before arrival. It is important to note December is not good time for diving activities because of the rainy season. We hope you can manage your diving lesson at our resort for your next holiday and we recommend you to schedule your diving session over March to October as the weather is quite sunny and visibility is good.
Once again, thank you for staying with us and we are looking forward to welcome you back to stay
My Best Regards,
Jelantik Suhartha - General Manager

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Reviewed December 6, 2017 via mobile

Breathtaking seaview, nice cottage, great service. You can hire a boat for reasonably cheap price to visit the nearby islands(gilis). You can arrange for diving trip from the hotel to top diving location in Lombok/bali region, or option to stay here to just chill out, daydreaming and read all day long. This is a highly recommended R & R place for those comfortable without that 5 star silver service but still expect good International standard service.

Date of stay: July 2017
Trip type: Travelled as a couple
Thank Leony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jelantik2015, General Manager at Cocotinos Sekotong, Boutique Beach Resort & Spa, responded to this reviewResponded December 11, 2017

Dear Leony B,
We are glad to know that you had enjoyed your stay at Cocotinos Sekotong Lombok. We thank you that you love on our resort product and services. You have experienced yourself that Cocotinos Sekotong is located in a quiet and secluded place close to nature. We assure you that we will pass your kind words to all our staff that you compliment for their good services. Once again thank you for posting your thoughts and recommend our resort to TripAdvisor’s readers. We look forward to seeing you again.

My Best Regards
Jelantik Suhartha – General Manager

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Reviewed November 4, 2017

Spent a few days here post-Rinjani. A wonderful way to chill out after the climb. Great pool, nice beach, and clean, spacious rooms. Staff were incredibly friendly as well.

It is a bit removed from other places and activities - so be prepared to spend lots of time at the resort. But with an attached restaurant, pool, and dive centre that's not too bad...

Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Sam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jelantik2015, General Manager at Cocotinos Sekotong, Boutique Beach Resort & Spa, responded to this reviewResponded November 6, 2017

Dear Sam H,
We are glad to know that you had enjoyed your stay at Cocotinos Sekotong Lombok. We do thank you for praising highly on our room features. You have experienced yourself that Cocotinos Sekotong is located in a quiet and secluded place close to nature. We assure you that we will pass your kind words to all our staff that you compliment for their good services. Once again thank you for posting your thoughts on TripAdvisor. We look forward to seeing you again.

My Best Regards
Jelantik Suhartha – General Manager

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Reviewed November 4, 2017

Relaxing place, nice beach, quiet location, good restaurant and and very kind people offering a good service. We stayed in a room without separate swimming pool but it was no problem, the hotel area was almost like a private location, quiet and well kept.

Date of stay: October 2017
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank rainman1863
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jelantik2015, General Manager at Cocotinos Sekotong, Boutique Beach Resort & Spa, responded to this reviewResponded November 6, 2017

Dear Rainman 1863,
Thank you for posting and sharing your thoughts onTripAdvisor. We are so delighted to hear that you had enjoyed your stay with us and praise on our service level and the friendliness of our staff. You found yourself that Cocotinos Sekotong is located in a quiet and secluded place close to nature. The Resort is away from the crowds and noisy
We assure you that we will pass your kind word to all our staff. Once again thank you for posting your thoughts on TripAdvisor. We look forward to seeing you again.

My Best Regards
Jelantik Suhartha-General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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