Name: Tropically Wonderful
Item: Novotel Rayong Rim Pae Resort
Rating: 5
Author: Timetraveler77777

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Chris N

Manly, Australia

2

Reviewed April 22, 2019 via mobile

Easter Break

We visited the Novatel almost every day over a week, whilst staying nearby in a villa. It was consistently a delight. Everything we tried in the restaurants was excellent, whether local cuisine or international. The staff were invariably polite and gentle. I have never been in a cleaner loo, used by everyone by the swimming pool (and I've seen a few!). The cleaning staff at the hotel should be particularly commended - so often not mentioned by travellers, I suspect. Overall, the hotel was a magnet to us whilst in this part of Thailand. Thank you.

Date of stay: April 2019

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Dear ChrissyNash,

Thanks for leaving us such a wonderful review. We are glad that you and family loved our services, I will personally share you comments with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service and your comments will provide them great encouragement to keep doing what they are doing. It is our goal to make our guests feel welcome and in good hands during their stay with us. We are glad that we were successful in doing so.

Thank you, once again, for your kind words.

With all my best regards,Lance Crampton - General Manager

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Marc M

Manila, Philippines

247221

Reviewed March 25, 2019

A lovely resort hotel on the coast

We only spent an overnight stay at this Accor Hotel and left before opening of the breakfast buffet at 6.30 a.m. The room was nice and functional. We got the impression that the hotel did not have a high occupancy rate although it was still high season.

Room tip: rooms with view of the sea, pool and garden

Date of stay: March 2019

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Marc,

We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be pleasant as the previous one.

Sincerely,

The Rayong Novotel Team,

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SayanRoy

Bangkok, Thailand

6555

Reviewed March 23, 2019 via mobile

Glorified four star, antiquated two star with terrible service

The check in was smooth and fast.

Stayed in the Main block where the rooms are antiquated and the air conditioning doesnot work. We complained repeatedly but it was not resolved over the two days stay because the equipment is old and aging and the attempts were purported.

The breakfast is adequate but by Thailand hotel and Novotel standards pretty ordinary. The Italian restaurant was ok.

The beach is nice and attached to the property.

I unfortunately can not recommend the property until they renovate the property.

Date of stay: March 2019

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2 Thank SayanRoy

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear SayanRoy,

Thank you for taking time to share your experience of your most recent stay at Novotel Rayong. We are so pleased to read that you found our location and property to your liking. I agree, Rim Pae beach is most definitely the most beautiful beach in Rayong!

Thank you for your feedback regarding our breakfast buffet. We offer a wide selection of Asian and International dishes, in-house bakery, live egg/omelette station, live crepe/waffle station, along with a wide arrangement of fresh local fruits and more... but always appreciate guest feedback on ideas to make breakfast even better.

We do apologize for the inconvenience of the Air-Conditioning unit. It was a specific unit in your room and has since been repaired. Regrettably we would have preferred to move you to another available room in the hotel but we were at full occupancy. We know how important sleep is, especially on trips, and we want our guests to get the best night's rest as possible.

We strive to offer the best service at Novotel and with your kind feedback we will continue to work hard on delivery to our valued guest. thank you.

Best wishes,

Novotel Rayong Management team

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travelallover99

Boston, Massachusetts

1218

Reviewed March 18, 2019 via mobile

It Was Perfect!!

Spent nearly a week at this resort as we were looking to get away from over crowded “touristy” places. Novotel Rayong is just perfect with an amazing beach and some true traditional feeling that is lost is so many places in Thailand now.

Super friendly service and very beautiful resort that was also good in my budget. Daily happy hours and food specials made the family even more happy! For the price of this hotel and all it offers I won’t think of any other place to stay when I come back next year.

Date of stay: February 2019

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Hi Travelallover,
,
Thanks for leaving us such a wonderful review.

We are glad that you and family loved our services, I will personally share you comments with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service and your comments will provide them great encouragement to keep doing what they are doing.

It is our goal to make our guests feel welcome and in good hands during their stay with us.
We are glad that we were successful in doing so.

It would be a pleasure for us to welcome you again on your next trip, please, call in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words.

With all my best regards,

Lance Crampton - General Manager

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Janniiii

Espoo, Finland

1

Reviewed March 14, 2019 via mobile

Not worth of visiting

Negative factors: lobby service (entrance desk lied to us about the rooms, we asked for a taxi to Bangkok and they told us to go ask it into another hotel) is rude, power outlets In the walls do not work (2/6 worked In the room), the toilet is not flushing properly, service overall is not typical positive Thai service

Positive factors:The pool Area was nice and the Beach is quiet.

Date of stay: March 2019

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Jani,

Thank you for taking the time to tell us about your experience at the Novotel Rayong Rim Pae Resort. We regret that your experience did not meet your expectations; please allow me to express my sincerest apologies. We assure you our team here would never give false information to any of our guests, as we strive to provide a superior service experience for every customer. Here at Novotel, we offer a professional and international / multi speaking team to guarantee any information or questions are always being provide for you. In regards to the outsource taxi service you were referred to, we do offer private limousine service at our property, however if guest is not looking for a private car, our team was wanting to be helpful and offer other you alternative options.

We are pleased to offer a full team here at Novotel Rayong that worked around the clock. We encourage all guests to contact our team to respond to any concern you may have as it is our please to serve you.

Thank you so much for your wonderful comments on our location and beach as I agree we have one of the most beautiful location in Rayong overlooking nearby islands, allowing you to achieve the peace and tranquilly one looks for on vacation. Service is the heart of Novotel Rayong Rim Pae, and we appreciate your sharing your comment with us.

We look forward to having you visit us again soon,

Sincerely,

The Rayong Novotel Team,

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