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Reviews (1,040)
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Reviewed August 16, 2017 via mobile

I stayed here recently with my partner. Unfortunately she became ill whilst there. The staff could not have been more helpful and could not have helped us more
The room itself was nice and comfy, and all other services were lovely. But it is the staff that make this hotel such a lovely place to stay. I could not recommend them more. Amazing team and so helpful. Will defiantly be back next time I need to stay in this part of England.

Stayed: August 2017, travelled as a couple
Thank Charlotte M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PI-Rochester, Denise Receptionist at Premier Inn Rochester Hotel, responded to this reviewResponded August 20, 2017

Thank you very much for your review. We are very sorry to have heard that your partner was unwell while staying with us, we do hope they are feeling better now. I have passed onto the staff your comments and they thank you. We look forward to seeing both again in the near future.

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A Premier Inn Traveller
Reviewed August 15, 2017

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
PI-Rochester, Denise Receptionist at Premier Inn Rochester Hotel, responded to this reviewResponded August 20, 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 12, 2017

Spent 4 nights here last week and its certainly up to Premier Inn's usual high family standards, with clean rooms and friendly staff. A good breakfast, with particularly great sausages and "bubble and squeak" on offer, just a little puzzling why you have to specifically order if you want a fried egg, (the most common order me thinks) as only scrambled eggs is offered as standard on the "help yourself" trays
If you want to be sure of a quiet room, ask for one on the front, facing the road, as there is a railway line at the back, although, with very thick double glazing in every room me thinks, even at the back, you would get a nights sleep, (given air con in every room so no need to open the windows at night) as we were at the front, with building works in the car park going on, and heard nothing
Re: the car park: note it can be difficult to park in the evenings, as customers using the nearby restaurants, across the road, park there as well. Premier Inn cannot put "customer only" parking restrictions on the car park, as they do not own it. However they say more spaces will shortly be made available but me thinks it might still be an issue in the future

Room Tip: Perhaps book a room at the front of the hotel (ie fronting the road) as there is a railway line at the back
Stayed: August 2017, travelled with family
1  Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 11, 2017

A good hotel with comfortable rooms, ample car parking at most time in a fairly good location for central Rochester. The dining room was a bit Fawlty Towers with errors in the kitchen - kitchen staff appear to need some training. Good waitresses and front of house staff!

  • Stayed: August 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
Thank MalcolmBalto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 9, 2017

Reception staff at hotel very helpful, hotel clean and restaurant very good. Cinema next door also gala bingo and Hollywood bowl there is also a Frankie and Benny and Hungary horse so plenty to do in evenings. We stayed for 3nights and will return again.

  • Stayed: August 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank michael r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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