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“Breakfast Blues”

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Premier Inn Rochester Hotel
Ranked #1 of 1 Hotels in Strood
Certificate of Excellence
Reviewed 5 weeks ago

The hotel itself is great and the staff are very helpful and friendly if you can find them! Unfortunately the staff were so rushed off their feet that it was difficult to tie anyone down. We stayed at this hotel back in 2012 and it was perfect, this time however we stayed on a Friday night in the height of the season and it was extremely busy. My main gripe was at breakfast which is a buffet type where long waits for food were experienced due to the food on the hot plates being quickly used up, also the toast machine which did not have any controls at the front not browning the toast, attention to detail clearly missed. Seemingly when it is extremely busy at Premier Inns they find it hard to cope with issues at breakfast, I had a similar experience last month at the Premier Inn Maidstone (Sandling), there did not appear to be a manager on the floor at either hotel to deal with the problems.

  • Stayed: August 2017, travelled with family
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Thank Horseworrier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PI-Rochester, Denise Receptionist at Premier Inn Rochester Hotel, responded to this reviewResponded 4 weeks ago

Thank you for your review. We are very sorry that you could not find a member of staff. On reception their is a buzzer for you to call a member of staff as they have a radio on them at all times, also if the Hotel Manager is not on shift then their is always a Duty Manager in the Hotel at all times.

Hope to see you again

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23 - 29 of 940 reviews

Reviewed 16 August 2017 via mobile

I stayed here recently with my partner. Unfortunately she became ill whilst there. The staff could not have been more helpful and could not have helped us more
The room itself was nice and comfy, and all other services were lovely. But it is the staff that make this hotel such a lovely place to stay. I could not recommend them more. Amazing team and so helpful. Will defiantly be back next time I need to stay in this part of England.

Stayed: August 2017, travelled as a couple
Thank Charlie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PI-Rochester, Denise Receptionist at Premier Inn Rochester Hotel, responded to this reviewResponded 20 August 2017

Thank you very much for your review. We are very sorry to have heard that your partner was unwell while staying with us, we do hope they are feeling better now. I have passed onto the staff your comments and they thank you. We look forward to seeing both again in the near future.

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A Premier Inn Traveller
Reviewed 15 August 2017

  • Stayed: August 2017, travelled as a couple
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Review collected in partnership with premierinn.com
Thank A Premier Inn Traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
PI-Rochester, Denise Receptionist at Premier Inn Rochester Hotel, responded to this reviewResponded 20 August 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 12 August 2017

Spent 4 nights here last week and its certainly up to Premier Inn's usual high family standards, with clean rooms and friendly staff. A good breakfast, with particularly great sausages and "bubble and squeak" on offer, just a little puzzling why you have to specifically order if you want a fried egg, (the most common order me thinks) as only scrambled eggs is offered as standard on the "help yourself" trays
If you want to be sure of a quiet room, ask for one on the front, facing the road, as there is a railway line at the back, although, with very thick double glazing in every room me thinks, even at the back, you would get a nights sleep, (given air con in every room so no need to open the windows at night) as we were at the front, with building works in the car park going on, and heard nothing
Re: the car park: note it can be difficult to park in the evenings, as customers using the nearby restaurants, across the road, park there as well. Premier Inn cannot put "customer only" parking restrictions on the car park, as they do not own it. However they say more spaces will shortly be made available but me thinks it might still be an issue in the future

Room Tip: Perhaps book a room at the front of the hotel (ie fronting the road) as there is a railway line at t...
Stayed: August 2017, travelled with family
Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2017

A good hotel with comfortable rooms, ample car parking at most time in a fairly good location for central Rochester. The dining room was a bit Fawlty Towers with errors in the kitchen - kitchen staff appear to need some training. Good waitresses and front of house staff!

  • Stayed: August 2017, travelled solo
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Review collected in partnership with premierinn.com
Thank MalcolmBalto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2017

Reception staff at hotel very helpful, hotel clean and restaurant very good. Cinema next door also gala bingo and Hollywood bowl there is also a Frankie and Benny and Hungary horse so plenty to do in evenings. We stayed for 3nights and will return again.

  • Stayed: August 2017, travelled with family
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Thank michael r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2017

Travelling from Wirral to France each year for our annual camping trip we always stay at Rochester the family insist on staying at this Premiere Inn for all the right reasons a good comfy bed, good food and close to Dover, makes the start of the holiday when we book in

  • Stayed: July 2017, travelled with family
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Review collected in partnership with premierinn.com
Thank woodhams2836
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Rochester Hotel

Address: Chariot Way | Chariot Way, Strood ME2 2SS, England
Region: United Kingdom > England > Kent > Strood
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Strood
Price Range: $73 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Rochester Hotel 3*
Number of rooms: 121
Official Description (provided by the hotel):
Perched on the River Medway in Rochester Medway Valley Leisure Park, two miles from the town centre ... more   less 
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Also Known As:
Premier Inn Rochester Hotel Strood

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