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“Serene Beauty”
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Immortelle Tree House
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Immortelle Tree House
Immortelle view from beach View of living room
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Average
2 reviews
Immortelle Tree House
Immortelle view from beach
View of living room
Close up of wood details in house
Living room from another angle
Fishing boat on river mouth
View of the beach
Sunset on Grande Riviere Beach
Riverside
River meets ocean on a sparkling blue day
Immortelle and lilies
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Overview
Holiday Rental House -
3 Bedrooms, 2 Bathrooms, Sleeps 6
Matura, Trinidad, Trinidad and Tobago

Reviews from our community

Average - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
Any
English first
Cheeriche
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Has potential but overpriced in its current state”
Reviewed August 9, 2015 for a stay in August 2015
6
people found this review helpful

My family and I visited this house on August 8th, 2015 to spend quality time together in a quiet place. I am a fairly frequent traveller and do so both for business and pleasure abroad and within the Caribbean. When selecting places to stay for pleasure, I depend on reviews from other travellers. As a result, I felt compelled to complete a review for this property since the photographs placed on the website could be misleading to a potential visitor.

Beautiful photographs of the property are provided for the Immortelle tree house online, however, close-up photographs of the kitchen, bedrooms and appliances are omitted. If you are expecting a pristine wooden house, you would be sadly mistaken. The house, appliances and furniture are well worn. For some, this may add a rustic appeal but to us the overall appearance was 'run down' which was a disappointment. Photographs are included. The staircase, stones and floors surrounding the property were covered with moss and the roof is in need of repair.

On the positive side, the layout of the property is nice. With some work, it can be transformed into a truly gorgeous place. It is within one minute walk from the beach. Note: The only restaurants close by are the ones at the neighbouring hotels. This was not an issue for us however, since we had our own food. We opted not to spend the night at this place as we did not feel secure and were disappointed with the quality of the facility. We checked out approximately four hours after checking in. Note we booked one night and were scheduled to check out at 4 - 5 pm on August 9th. When I contacted the housekeeper and owner by phone to inform them of our early departure, they did nothing to get us to stay but did ask if we were okay. To summarize:

What went well:
1. Though I never met the owner or caretaker they were pleasant and responded quickly to queries prior to check in.
2. The beach was close by.
3. House interior was fairly clean.
4. The view from the sitting area was relaxing.
5. There was good water pressure from the taps and toilet.

What could be improved:
1. A proper locking mechanism should be installed on the gate and the boundary fence repaired. As there was no means of locking the gate we did not feel secure. We also felt that the fence could be easily scaled especially in the areas where damage was seen. Note there is no security at the house.
2. The moss from the stones and steps leading to the house should be removed. When we arrived, it was raining which made the stones slippery. A few of us stumbled on the way to the house.
3. Fridge should be thoroughly cleaned out prior to the arrival of new guests
4. Working microwave provided. Some of the buttons on the microwave provided did not function.
5. New sheets should be provided for the beds. The ones provided looked worn.
6. Better quality towels needed. The ones provided were thin and old.
7. Additional external lights should be added to the perimeter of the property. At night, we could not see anything on the grounds(one security light at the back of property).
8. Railings should be installed on the stairway to the loft for safety.
9. The house should be renovated (i.e. roof fixed, floors refinished and furnishings updated)
10. Pruning of the trees / shrubs is recommended to allow full view of the beach and grounds

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Liked best: Ease of booking
Liked least: Quality of the facility
Travelling group: Extended Family
Your age range 25-34
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
10 Aug 2015
I have to disagree with some of the comments provided by this guest. The house is over 12 years old, wood gets worn over time and that is the charm. The surrounding trees and shrubbery are deliberately left to hide the house from the beach. We and our guests love the privacy this affords.
Comments about the sheets (brand new linens were bought 3 months ago) and towels (there are dozens of towels for the use of guests) - some may be worn and others are brand new.
I will look into the comments about fridge and microwave though.
Overall, I want to remind our visitors that this is a nature home, it is built to be harmonious with the surrounding nature. If you are looking for a pristine, concrete, airconditioned house with cable TV and internet this is not the place to stay.
If you want to be in communion with the trees, birds and nature, Immortelle is for you.

We have many guests who come back year after year and love the house and the proximity to the beach.
This is actually the first ever negative review we have had in the 4 years we have been renting.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kavita D
Trinidad and Tobago
Level 6 Contributor
233 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
“Serene Beauty”
Reviewed March 30, 2015 for a stay in March 2015
4
people found this review helpful

Immortelle is nestled between the trees, close to the Grande Riviere river and within a minute's walk to the beach. It provides the perfect combination of safe, comfortable accommodation in an awesome wooden structure. The wrap around porch, patio and vaulted ceilings all add to the charm and beauty of the property. My kids liked the loft and all rooms were clean and comfortable. This property is a relaxing haven.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: No air conditining necessary as the house was naturally cooled.
Liked least: Would be nice to see the exteriors treated with a fresh coat of paint/varnish
Travelling group: Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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