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Review Highlights
Great experience!

Our tour guide was Carys and she was exceptional. Her passion and wealth of knowledge was second to... read more

Reviewed yesterday
Roathresident
,
Cardiff, United Kingdom
A great and educational Royal Mint Experience

Had a amazing time at the Royal Mint Experience. Our guide Cerys was so knowledgeable and... read more

Reviewed 2 days ago
sharon f
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Reviews (1,975)
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Traveller rating
1,400
388
129
34
24
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All reviews royal mint gift shop our tour guide well worth a visit coin making take home all ages interesting facts coin collector couple of hours other countries factory floor car park whole experience great visit exhibition area half term
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Reviewed 4 weeks ago

We arrived promptly to be greeted by Hillary. We were shown to what was going to be our base room, refreshments were available. We were treated to a talk from one of the designers and museum directors.
There knowledge and passion were what captivated our whole group we could have stayed in there all day and still not finished with our questions but Hillary kept us on track 😀
The tour outstanding the strike your own Brittania. I found it so emotional to think I had made that coin.(If you do the VIP tour don't even hesitate its a bit of money but it's SO worth it )
Lunch was provided it was the best ploughman's lunch I have ever had so fresh lots of it and very very tasty
Hillary!!! This person really made the tour come alive she was amazing so knowledgeable passionate and so down to earth. She went out of her way to make sure we all had what we needed.
I have waited a long time to go to the royal mint and it definitely didn't disappoint.
Hillary you made my visit magical and ensured it was a day I will never forget.
Thank you

Date of experience: June 2024
Thank 835annemarieg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VisitRoyalMint, Manager at The Royal Mint Experience, responded to this reviewResponded 4 weeks ago

Thank you for joining us at The Royal Mint Experience, we're thrilled that you enjoyed your VIP tour. Hilary and the team are incredibly grateful for your kinds words and we'll be sure to pass your wonderful review around the teams you met during the day.

Thank you for your time in writing this review and we hope to welcome you back soon! In the meantime please keep an eye on our website and social media for any news on upcoming events.

Diolch yn fawr,

The Royal Mint Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 6, 2024

My dad and I just came off a tour with Carys, it was my first time going since i was 12. She definitely made a difference to the experience I wouldve had, included everyone in the tour. I would absolutely love to go again.

Date of experience: June 2024
Thank demi leigh p
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VisitRoyalMint, Manager at The Royal Mint Experience, responded to this reviewResponded June 7, 2024

Thank you for joining us at The Royal Mint Experience for our D-Day commemorations. We hope you found the day informative and memorable.

We appreciate your kind words about Carys' tour and will be sure to pass on your kind words.

Thank you for your time in writing this review and we hope to welcome you back soon! In the meantime please keep an eye on our website and social media for any news on upcoming events.

Diolch yn fawr,

The Royal Mint Experience Team

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Reviewed June 5, 2024

We spent a very pleasant afternoon visiting the Royal Mint in Llantrisant. Danielle gave us a brilliant tour which was both educational and fun. Would definitely recommend as a family activity.

Date of experience: May 2024
Thank David L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VisitRoyalMint, Manager at The Royal Mint Experience, responded to this reviewResponded June 7, 2024

Thank you for your recent visit to The Royal Mint Experience. We're so glad that you enjoyed Danielle's tour and found it educational. The team appreciate your kind words!

We are grateful for your time in writing this review and hope to welcome you back soon! In the meantime please keep an eye on our website and social media for any news on upcoming events.

Diolch yn fawr,

The Royal Mint Experience Team

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Reviewed May 31, 2024 via mobile

I'm not sure where to start to be honest. We had such Hugh expectations then perhaps the fault I'm writing this could be my own.

We arrived for the 3pm tour on the 31st May at about 2.25pm as we had to travel to get there feom Newport. We were ushered into the shop to scan our barcode and were rushed into the 2.30pm tour at short notice.

The gentleman doing the tour was from northern Ireland and had a strong accent and seemed to be a lovely gentleman but could not keep still and was just rattling things off as fast as he could because he seemed to be in a rush. Our son is deaf and a cochlear implant wearing and can hear but relies on lip reading and facial expressions when hearing is difficult but unfortunately our tour guide had no sense of Deaf awareness training and was constantly turning his head and moving which meant our son soon lost interest in the tour.

For the high importance of the Royal mint I would of expected some kind of Deaf awareness training or maybe a visual BSL guide that you could give out on an IPad or similar devices which can be used around the tour in the different rooms.

I would not be recommending to any of our friends or any of our friends in the deaf community unfortunately.

Date of experience: June 2024
Thank Andrew L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VisitRoyalMint, Manager at The Royal Mint Experience, responded to this reviewResponded June 5, 2024

Hi Andrew,

Thank you so much for visiting us and for your honest review. You were right to arrive with high expectations; we aim to offer the highest quality experience for all our guests and are saddened to hear that this wasn’t your experience.

We are looking into the context of your visit and would like to pick this up with you directly to learn more; the team will be in touch shortly. This will help us to prevent a similar experience from happening again.

There is a rolling Deaf awareness programme in place for our team and we are currently working with BSL interpreters to set regular BSL tours, these are set to launch in the very near future. Thank you for your idea on devices and visual aids, we will be looking into this.

Once again, thank your for your visit and time in writing this review; we will always appreciate honest feedback, like your own, so we can continually improve.

Diolch yn fawr,

The Royal Mint Experience Team.

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Reviewed May 31, 2024

Great place to take your family if your into your coins, medals etc. large carpark, no parking issues, clean site, well layed out. friendly staff. I did a self guided tour of the mint, learnt lots of facts, saw a great range of coins. Price was good only $5, cafe pricing was good. A very professional operation, best place I have visted in my trip around the UK.

Date of experience: May 2024
Thank Mathrw S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VisitRoyalMint, Manager at The Royal Mint Experience, responded to this reviewResponded June 4, 2024

We're so glad that you enjoyed your recent visit to The Royal Mint Experience. The whole team are incredibly grateful for your kind words.

As you saw, our exhibition is home to fascinating artefacts and stories that span over 1,100 years! We're glad it's been a highlight of your UK trip and hope you have some wonderful memories with us.

We appreciate your time in writing this review and hope to welcome you back in the future! In the meantime please keep an eye on our website and social media for any news on upcoming events.

Diolch yn fawr,

The Royal Mint Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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