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“Below average”

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Campanile Orleans Saran
Ranked #5 of 10 Hotels in Saran
Reviewed 28 October 2017

I’m not going to be one of those people that moan about their stay to try and get a discount for the next stay.
I’ve stayed with campanile a few times now on my return drive from Spain, usually I can’t fault them, but this hotel isn’t up to their usually high standard.
The staff were great, and I couldn’t fault the food.
The room was clean and tidy, but it did look tired.
The flooring hadn’t been finished so there was a gap between the tiles and the bath, the shower heads looked like they had celebrated a few birthdays and I think some of the spiders needed evicting as they’d been there for a while.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Campanile.com - Louvre Hotels Group
Thank Steve T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 7 of 222 reviews

Reviewed 23 September 2017

Stayed here for 1 night on way home from holiday. It was a clean and fairly comfortable room and walking distance to restaurant so overall a good stay but...
I left my kindle paperwhite on the bed (where I had fallen asleep reading it) and remembered about 3 hours after leaving the hotel, which was only about 10 am. Immediately sent an email to hotel, certain that the housekeeping staff would have found it and was somewhat dismayed to find that my kindle was apparently not in the room! Despite my assurance that I was 100% certain and several emails, I was told by the manager that he would check with the staff but I did not ever hear back from him. I must therefore question the honesty of the staff.

Stayed: August 2017
Thank Pam187058
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KevinP456844, Directeur général at Campanile Orleans Saran, responded to this reviewResponded 25 September 2017

Hello,

    Thank you for your return which allows us to improve every day.
    Yes, after several searches in your room when reporting your forgetfulness, we could not find anything in your room.
   This kind of incident has not yet occurred in our establishment with a team present for many years, we are sincerely sorry.
    We constantly find appliances in the rooms like telephones or other computer that we restore of course.

Kevin P. General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2017

we use campanile quite regularly as we have a house in France. we are always quite satisfied. this time we were extremely disappointed as the shower in the room was broken and the bath did not have plug that fits. we were very tired after a long drive and in the morning were looking forward to a good shower or bath. both were not useable. Surely someone should have reported it before re allocating the room. It was obvious that both were not useable. The hair dryer did not work either.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Campanile.com - Louvre Hotels Group
Thank marieclaude_barker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KevinP456844, Directeur général at Campanile Orleans Saran, responded to this reviewResponded 25 September 2017

Hello,
We have taken note of your comment.
In a constant way of improvement, our guest’s opinions are always important.
We understand that this situation have troubled your stay, and we are sorry for this.
We hope that you enjoyed our others services.
Hoping to see you soon in our hotel,
Yours sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2016

Stayed here last July and had a bad experience. So much better this year. Staff friendly and attentive, excellent steak frites, very good value for money. The only thing we would ask for is bigger and better towels. Conveniently sited for our journey south, we will happily book again.

Stayed: July 2016, travelled as a couple
Thank Deal Linda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KevinP456844, Gérant at Campanile Orleans Saran, responded to this reviewResponded 4 August 2016

Dear Costumer,
We thank you to share your vision of our hotel with us.
The opinion of our clients is a source of constant improvement.
I would transmit your compliments to my team.
Your return as a customer allows us every day to improve.
Hope to see you soon,
Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2016 via mobile

We have stayed in this motel en route a number of times to and fro our house in France. It is clean and comfortable and although not as generous with towel supplies as years ago perfectly adequate. Soap,shampoo shower gel are supplied in dispensers on the wall. And now at last there is an English speaking TV channel!!

Stayed: July 2016, travelled as a couple
Thank TrueBrit_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KevinP456844, Gérant at Campanile Orleans Saran, responded to this reviewResponded 27 July 2016

Dear client,
Thank you to have taken your time to share your vision of our hotel. It is a constant spring of improvement to our hotel.
We appreciate that you enjoy your enlightened large and modern room, with it’s full-equipped bathroom.
Hoping to see you again in our hotel.
Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2016

I booked this hotel as a stop over from the Auvergne to UK. We booked through booking.com which gave quite good reviews.

When booking the room it was described as a SUPERIOR TWIN room, superior it is not!!
I requested a non smoking ,quiet room. The room the gave me on arrival absolutely stunk of cigarette smoke and was not clean so I went back to reception to complain.
They did then offer us a second room that did not smell of smoke and was cleaner.

The rooms here are very very basic, borderline 2 star in our opinion. There was a fair amount of noise with people coming and going during the night.
Breakfast here is 10 euros each on top of your bill. Breakfast was ok, again about 2 star quality.

The sink in our room was cracked, but otherwise the bathroom was clean and the shower good. We would not stay here again. It gives the impression of being superior quality and falls far short of that.
It also said that it was non smoking throughout on the website but we passed a few quest smoking in there rooms.

  • Stayed: July 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank DippyPats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KevinP456844, Gérant at Campanile Orleans Saran, responded to this reviewResponded 27 July 2016

Hello,
We have taken note of your comment.
In a constant way of improvement, our guest’s opinions are always important.
We understand that this situation have troubled your stay, and we are sorry for this.
We hope that you enjoyed our others services.
Hoping to see you soon in our hotel,
Yours sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2016 via mobile

Yet another visit so they must be doing something good! How ever still only one chair in the room designed for two people. And the towels are too small and thin and the heating system is a little suspect! Beds are comfortable and sheets are clean and staff very pleasant some of whom speak English!

Stayed: April 2016, travelled as a couple
Thank TrueBrit_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KevinP456844, Gérant at Campanile Orleans Saran, responded to this reviewResponded 28 April 2016

Dear Customer,
Thank you for taking the time to write us, and to share your opinion.
We are concerned for the welfare of our customers, and offer many services to them, free and always with a smile.
We hope all your other expectations were fulfilled.
Your return as a customer allows us every day to improve.
Hope to see you anyway,
Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Campanile Orleans Saran

Address: 744 rue Nationale 20, 45770 Saran, France
Region: France > Centre-Val de Loire > Loiret > Saran
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #5 of 10 Hotels in Saran
Price Range: $62 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Campanile Orleans Saran 3*
Number of rooms: 51
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