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Reviewed October 28, 2016 via mobile

Spent only 1 night. Receptionist was kind, rooms clean and looks as little apartment with kitchen corner, living room with sofa and bedroom. Some stuff as carpet is a bit used. What i didn't like was a smell in rooms or in reception, like in hospital. I guess it is cleaning stuff used?

Stayed: October 2016, travelled on business
Thank RolandNavratil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SARAN45770, Directeur Suite-Home Saran at Suite-Home Orleans, responded to this reviewResponded October 30, 2016

Hello,
First of all, thank you for devoting your time to answer our satisfaction survey to which we attach the greatest importance. We have noted your comments about the carpet. Despite carpet cleaning, some are stained so we have indeed started to perform work of cooling in some suites; we are gradually changing our carpets suites.Concernant smell at the reception, it may indeed be cleaning products, or come to our Jacuzzi. Our goal is to satisfy you. Hoping to welcome you again in our residence.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 19, 2016 via mobile

We called in here as a last stop on the way back to England. It's a very strange place that doesn't really feel like a hotel and something more like a university residence. Check-in requires every party to fill in and sign forms, not just the lead client.

There are huge stains in all of the carpets and everything feels a bit broken, but when you consider we paid 55euros for the room you can't really complain.

Parking gate is locked at 10pm and you can come and go as you wish with your key card.

Stayed: October 2016, travelled as a couple
Thank 939nathanw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SARAN45770, Directeur Suite-Home Saran at Suite-Home Orleans, responded to this reviewResponded October 23, 2016

Hello,
First of all, thank you for devoting your time to answer our satisfaction survey to which we attach the greatest importance. We have noted your comments about the carpet. Despite carpet cleaning, some are stained so we have indeed started to perform work of cooling in some suites; we are gradually changing the carpets of our suites. Our goal is to satisfy you.
We are not a hotel, we are a tourism residence.
Hoping to welcome you again in our residence.
Best regards,
The management of Suite-Home Saran

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 16, 2016 via mobile

Visited this hotel with wife and two young children on way down to the dordogne. We had a family room that included a small kitchen. Everything fine apart from the room smelled strongly of stale cigarettes. Also, the hotel allows pets so there was 'wet dog' odour in the lift sometimes. Breakfast is €12 which seems steep. Nice staff on reception.

Stayed: August 2016, travelled with family
Thank simonaidan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SARAN45770, La direction at Suite-Home Orleans, responded to this reviewResponded August 18, 2016

Hello,

Thank you for your new comment in TripAdvisor.
I am sorry that the suite is able to smell tobacco. Our residence is completely non smoking. But this is not always respect our biggest regret.
We are delighted you like your room and the staff.

We wish you a good day,

Best regards,
The management of the Suite-Home Saran

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Reviewed August 12, 2016 via mobile

We loved our room here! There was a tub/ shower which is great. Room 418 has a complete kitchenette. The mattress and pillows were ok. There is a large TV. It was very quiet. There is a desk top computer in the lobby and free wifi in the room. You can purchase breakfast extra if desired. The front desk staff was very helpful both on check-in and check-out. Thank you!

Stayed: August 2016, travelled as a couple
Thank dixiepeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SARAN45770, Directeur at Suite-Home Orleans, responded to this reviewResponded August 13, 2016

Dear Guest,
The entire team joins me in thanking you for all your comments on Suite Home Saran, they allow us to continuously improve our service quality.
At Suite Home Saran, the friendliness of our staff is a strong commitment. We look forward to welcome you again in our hotel.
Best regards,
The management of the Suite-Home Saran

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Reviewed August 5, 2016 via mobile


Staff were lovely- polite, informative and kind. I was ill when staying overnight and my husband was allowed 2 hrs extra to check us all (6 of us) out for free.... We had 2 superior suites that were all ready and made up correctly and was clean....the wee kitchen was a Godsend! Beds were ok. Bath/shower facilities were good. Wifi worked and signage was adequate. Would definitely recommend- especially for families!
Thank you- Merci :-D

Stayed: August 2016, travelled with family
1  Thank Heidi316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SARAN45770, Directeur at Suite-Home Orleans, responded to this reviewResponded August 7, 2016

Hello,

The entire team joins me in thanking you for all your comments on Suite Home Saran, they allow us to continuously improve our service quality .
At Suite Home Saran, the friendliness of our staff is a strong commitment .
We look forward to welcome you again in our hotel.
Best regards,

The management of the Suite-Home Saran

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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