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“Awful”

Micklehead Green Beefeater
Ranked #27 of 251 Restaurants in St Helens
Cuisines: Steakhouse, Grill
Dining options: After-hours, Breakfast, Reservations
Restaurant details
Dining options: After-hours, Breakfast, Reservations
Reviewed 14 August 2017 via mobile

Upon arrival we were told that there was a 20 minute wait for a table but we decided to wait. When walking through the restaurant to our table the whole place was practically empty! After sitting down for over 20 minutes we had to shout the waitress over, Who was too busy talking to another member of staff, to order our drinks. We then had to ask twice where our drinks where as they took over 20 minutes to arrive. Again we had to call the waitress over ourselves to order our food. We waited around 30 minutes for our food. When food arrived we ordered more drinks which did not arrive until we had all finished our meals. The food itself was awful. Over cooked steaks, cold hard chips and a gammon that had very little meat on, mostly just fat. Nobody came over to check back on our meals. We told the waitress about our meals when the drinks where brought over after we had finished, she could see our plates were still full as we had hardly touched the food, to which her reply was to say sorry about that and walk away! Our plates were still not cleared over 30 minutes after we finished our meals. At this point we had had enough an went to the bar to pay the bill. We were served by two very friendly young lads on the bar. We left and went elsewhere of desserts. We never complain but as this was such a bad experience I have emailed the restaurant with our complaint, as the staff on duty did not care, but I have not received a reply over 1 month later. Looks like I may have to take this to their head office.

2  Thank sophlb27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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30 - 34 of 431 reviews

Reviewed 13 August 2017

Compelled to write this review after an exceptional experience. Looked for a Premier Inn near to Chester Zoo but all were let down by poor reviews or poor reviews of the neighbouring pub/restaurant. Settled on Premier Inn St Helens following reviews and so glad I did. Great service at the Premier Inn, but thats another story. Dinner at the Beefeater next door was typical fayre but the service was excellent. A couple of minor problems resolved by our waiter, Nathan C, with no fuss and nothing was too much trouble. End of the night our bill was adjusted by the manageress Andrea although we made no complaint to warrant this, she clearly communicates with her staff and exceeded all our expectations. For a high street pub chain the service was worthy of any establishment. Cannot recommend highly enough particularly Nathan and Andrea.

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1  Thank Chris I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2017

We had Breakfast here after our first nights stay
We liked the fact that it is made to order not only is it fresh but from a company point of view it must save on food waste too
Maybe it might be an idea if they had Baked Beans in a Caldron so you could have Baked Beans on toast
The Breakfast was lovely and the lady who took our order was very pleasant
We had Sunday Lunch here and we were served by a lovely girl who also served us on the Monday at Breakfast , we couldn't see her name as unfortunately the staff didn't seem to have name badges , she is a real asset to The Beefeater as her manner and attitude is great
We found the bar staff a little inattentive and lacking in leadership and age. Although not a major issue was ignored whilst standing at the bar waiting to order a drink and when I prompted them by asking if they were closed I did get served straight away but have to say it didn't look good as there was about 3 young women and 2 young men just laughing and joking about ... hence lacking a work ethic as there was plenty of tables to clear etc... but don't let this comment stop you from going as the food is good and I just put it down to youth!!!!

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Thank rosgraymarykaren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2017 via mobile

Originally went to another venue locally for a meal but we were ignored and it was soooo noisy with people complaining they were waiting for food..
..so we left. Headed up the road and pulled in unannounced to the beefeater. So glad we did. The drinks were cold. The clients were adult and not kicking and screaming. The food was hot, tasty and flavoursome. Yes it cost a bit more than the other venue but was so more laidback. Had mentioned it was my birthday in passing when I ordered a large wine and unannounced I was brought a chocolate brownie with a candle, and 4 young ladies singing happy birthday. How lovely!
Very nice staff, lovely food and a nice ambiance.

2  Thank Posse29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2017 via mobile


There were 4 of us when we visited this time we had a selection of meals including the salmon,rump steak and the paprika all the meals were very good,we then followed that with banofee pie and the cheesecake these were also very good
A very good beefeater we were also served by a very pleasant lady called Kate
Well worth a visit

3  Thank mrbnetherton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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