Upon arrival we were told that there was a 20 minute wait for a table but we decided to wait. When walking through the restaurant to our table the whole place was practically empty! After sitting down for over 20 minutes we had to shout the waitress over, Who was too busy talking to another member of staff, to order our drinks. We then had to ask twice where our drinks where as they took over 20 minutes to arrive. Again we had to call the waitress over ourselves to order our food. We waited around 30 minutes for our food. When food arrived we ordered more drinks which did not arrive until we had all finished our meals. The food itself was awful. Over cooked steaks, cold hard chips and a gammon that had very little meat on, mostly just fat. Nobody came over to check back on our meals. We told the waitress about our meals when the drinks where brought over after we had finished, she could see our plates were still full as we had hardly touched the food, to which her reply was to say sorry about that and walk away! Our plates were still not cleared over 30 minutes after we finished our meals. At this point we had had enough an went to the bar to pay the bill. We were served by two very friendly young lads on the bar. We left and went elsewhere of desserts. We never complain but as this was such a bad experience I have emailed the restaurant with our complaint, as the staff on duty did not care, but I have not received a reply over 1 month later. Looks like I may have to take this to their head office.
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