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All reviewstrain stationdisneyland parisbudget hotelcontinental buffetstayed here for three nightsshort staycroissantspleasant walkslight problemclean bathroomroad noisetown centrestorage spaceworked finefresh producesofa bedper adult
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Reviewed June 7, 2017 via mobile

The hotel is OK, with clean rooms (ours was cleaned every day) but very small.
We had a triple room, with a double and a small bad, but it was very small. We managed to find a place to put the suite case but did not have space to move in the room.
Of course we stay three days at Disneyland parks but having 4 nights accommodation... it was very small room.we had breakfast included but my suggestion for the hotel is to try to diversify it because each morning (4 mornings) we had the same: croissants, cheese and ham, butter, milk and yogurt. In two mornings we had also pain cakes, but every time when we were coming for breakfast we could not find food. We were asking the staff but they reacted so slowly.
Other inconvenient was the distance to the RER station (800m). It is not a big distance and we knew it but with a kid of 5years old, after 9, 10 hours on the parks, was difficult after two days.
My recommendation for families with small kids is to find accommodation in Disney village even it is more expensive.
So, in general is a good hotel, with medium quality, but not for families with small kids who are coming for Disneyland.

Stayed: June 2017, travelled with family
Thank Mihaela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thierry B, Directeur général at Campanile Marne la Vallee, responded to this reviewResponded June 15, 2017

Dear Mihaela,

First of all, thank you for the time you took to send us your comments about our hotel.
Any remark from our guests is important for us if we want to improve the quality of our services and satisfy all our guests.

We are really sorry that you find our triple room too small even if we are respecting the standard size that the international classification imposes for a 3 star hotel.

Regarding our breakfast buffet, we understand that you would have appreciated a more diversified offer. Unfortunately, in most Campanile hotels, we are obliged to respect the standards of the brand Campanile that impose the buffet you met during your stay.

However, even if you find the same products everyday, you should have each product in sufficient quantity. Therefore, we regret that some products were not reloaded on our breakfast buffet for your 2 last morning with us. Our staff is always trying doing the best to fulfill the buffet breakfast the quickest as possible when something is missing. But, when we have many people eating at the restaurant at the same time, sometimes, it is more difficult to reload the buffet rapidly.

We fully understand your dissatisfaction and regret it.

Kind regards,
Thierry B.

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Reviewed February 14, 2017 via mobile

we booked for our holiday to disneyland qnd decided to stay at this hotel due to price and location.

prior to arrival i advised the hotel that we would be arriving at 1 for check in. with staying over xmas we wanted to use the restaurant on xmas eve and i was advised to book so they could get out food in (special festive menu)

on arrival at 1.20 we was told no room was ready. after 20 minutes they got us a room. do we went to room and put our stuff in and went out for the day. on our return is when it went downhill. room was hot to start with, then the kids went to use the toilet and they said it wouldn't flush. water was constantly running into the bowl. we put up with the stuffy room and constantly running water and on our wat out reported to reception. they said the air con is turned off in the whole hotel and no fans available and we had to put up with the heat and secondly they would fix tge toilet

on returning to the hotel we ased if the room had been sorted and they said yes. on returning to the room we used the toilet and again it stuck and just had running water. we complained to reception and someone came to look. after 45 minutes of messing around with the toilet they said its broken. they said it was to late to move and they didnt have a room for 4 so they gave us a room key to use a different room for the toilet. so we had to take kids to a different room fot the toilet. the following morning we had had enough. reception said we had to remove all our belongings to reception until they could finf us a room. by this point we was upset. xmas eve. the manager is one of the rudest people i have ever met. i asked for some money back to be met with you had a bed what more do yo want.

after an hour they found us a room so we moved our stuff.

later we arrived back for our xmas eve dinner to be told our reservation and booking hadnt been passed on from reception.

i will never use this hotel chain again. i have left messages on the website with no return

Stayed: December 2016, travelled with family
Thank Craig L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thierry B, Directeur général at Campanile Marne la Vallee, responded to this reviewResponded February 26, 2017

Dear Customer,

First of all, thank you for the time you took to send us your comments about our hotel.
Any remark from our guests is important for us if we want to improve the quality of our services.

We regret that you didn't spend a pleasant stay in our establishment.

Regards,

Thierry B.

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Reviewed January 11, 2017 via mobile

We arrived late in the evening. The hotel didnt have the name infront of it. There were hotels on both sides and we got a little confused which one is which.

Johan, the receptionist at that time was polite and explained to us how the wifi works and the card keys.

We always wash our hands when we get home and when we entered the room it stinks! The toilet stinks! And this hotel didnt have hand soap but they have a dispenser for soap but it was empty!

Since it was freezing we turned the heating ON right away but it wasnt working!

We were tired and starving and We went back down to the restaurant but the staff said it was already closed! I understand it was already 10pm and maybe everyone was tired but the fact that they knew we were starving because i told them, the staff was eating the remaining food infront of us and I even said maybe thats for free(jokingly) but the manager just gave me a blank face! Thought they speak/understand english well.

Anyway, 1st of January at 18.30, a lady just entered the room without knocking and my husband was in the toilet he locked the toilet door immediately. I was shocked! Still thinking if we got the wrong room!!! She went out for 2sec and showed me 2 toilet rolls. Then i realized, she wanted to clean the room. She cant understand nor speak english obviously, because we put the sign "do not disturb" outside and still entered the room.

We checked out the following day. We gave the card keys back to the lady. And as expected she didnt ask how was our stay.

Stayed: December 2016, travelled as a couple
Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thierry B, Directeur général at Campanile Marne la Vallee, responded to this reviewResponded January 15, 2017

Dear Karen,

First of all, thank you for the time you took to send us your comments about our hotel.
Any remark from our guests is important for us if we want to improve the quality of our services and satisfy our guests.

We fully understand your dissatisfaction and we sincerely apologize for all of inconvenients which you had during you stay.

We would be very grateful if we can welcome you again in our hotel to make your next stay more pleasant.

Kind regards,

Thierry B.

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Reviewed January 2, 2017 via mobile

This hotel is a budget hotel but a good one. It's 2 stops by train to EuroDisney but there is a good 15 min walk to the station. We spent 3 nights here. It's an easy enough commute on the RAR A line for Paris centre as well.
The breakfast is fine as long as the service is working. We had 2 good mornings and 1 where there was not food on the buffet but they were still charging you the 10 euros without warning you.
The rooms were basic but they were warm and comfy which tea and coffee in the room. They were also quite spacious for a budget place.

Stayed: December 2016, travelled with family
Thank Amy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thierry B, Directeur général at Campanile Marne la Vallee, responded to this reviewResponded January 4, 2017

Dear Amy,

First of all, thank you for the time you took to send us your comments about our hotel.
Any remark from our guests is important for us if we want to improve the quality of our services and satisfy our guests.

We are pleased to note that you appreciated our hotel for the proximity to Disneyland and the comfort of our rooms.

We are sorry to note that the breakfast buffet was empty and no reloaded for you last morning with us. Our staff is always doing the best to fulfill the buffet breakfast as soon as it is empty in order to satisfy all our guests. This is true above all when we have group reservations or many people at the restaurant at the same time. I do not know if it was the case when you had your breakfast?

We fully understand your dissatisfaction and we sincerely apologize.

We would be very grateful if we can welcome you again in our hotel to make your next stay more pleasant.

Kind regards,
Thierry B.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 31, 2016

After a three year hiatus (due to an engagement, wedding and honeymoon!), we booked a fairly last minute trip to the area purely to visit Disneyland from 28th - 30th December. We had a really positive experience when we last stayed here in 2013 so returning was an obvious option when booking our trip this time round.

I must admit that I was slightly disappointed to discover that the condition of the rooms had deteriorated since our last visit. The furniture and decor was a little worn, but the main thing was that it was warm, clean and comfortable and it ticked all of those boxes (warmth being especially important when out in minus temperatures for practically 12 hours - I do wonder if my head needs checking sometimes!). I have two little niggles though: the first was that we only had one pillow each with a third provided in the storage unit for us to fight over (!) - my husband ended up with a sore neck after our first night. It would've been nice to have the option of two pillows as we have experienced in other budget hotels before; the second niggle is that there was no safe in the room. We ended up packing up all our valuables and passports into the car whilst we were out every day. A bit inconvenient to say the least really. In terms of beyond the rooms, all staff were really friendly and it was reassuring to leave our car in a secure gated complex.

A huge plus of this hotel is how easy it is to access Disneyland. It's a straight-forward 5 - 10 minute walk to the RER and two stops to the parks from there. A return ticket is five Euros. The whole journey takes about 20 minutes (it would take you the same amount of time to walk to the parks from the budget Disney resort hotels to put it into perspective). You can also get directly into Paris city centre from the station too, although it's a good 45 minute journey. Bussy St George is basically a town that seems to have been built purely for commuters and Disneyland workers - it's really quiet, but does have a supermarket and a few restaurants (Chinese seems to be the most popular!) should you wish to make use of them while you're there! As it's so quiet, the area feels safe and we weren't phased walking around late at night.

We used the restaurant for the first time during our stay as any eatery in Disney was practically inaccessible as it was so crowded (note to self - never go at Christmas again!). We both were pleasantly surprised by the menu offering and the quality of the food: we opted for pizzas off the a la carte menu which were delicious. The total bill for our dinner came to 25 Euros which was a welcome change from the prices we were dealing with at Disneyland!

Generally, this hotel is perfect if you're looking for somewhere close to Disneyland without the crowds and extortionate prices that come with staying on the resort. Our hotel stay plus two day hopper tickets for the parks cost about £350. I was looking at £600 for B&B plus tickets for the same dates at the Santa Fe. It's a no brainer in my opinion!

A few quick tips for good measure:
- You can grab a really cheap and tasty breakfast from the Relay shop which is inside the train station at Disneyland. It cost us less than five Euros for a chocolate pain, baguette and juices.
- The Val D'Europe shopping centre is the stop between Disneyland and Bussy St George on the RER (or a five minute drive away). It's fairly decent in terms of actual retailers and again, has some good fast food options that are quieter and cheaper than Disney.

Thanks Campanile for yet another decent stay!

  • Stayed: December 2016, travelled as a couple
    • Value
    • Rooms
    • Service
Thank lou2188
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thierry B, Directeur général at Campanile Marne la Vallee, responded to this reviewResponded January 4, 2017

Dear customer,

First of all, thank you for the time you took to send us your comments about our hotel.
Any remark from our guests is important for us if we want to improve the quality of our services and satisfy our guests.

We are pleased to note that you have appreciated our hotel and our teams even if you were a little bit disappointed by your room.

Usually, we are providing only one pillow per people in each room. But we are able to provide you more pillows only on request. For your next stay in our hotel, do not hesitate to ask our staff to provide you more pillows if needed.

We also regret that you have brought all your valuables with you in your car because you did not have a safe in your room. However, all the hotels Campanile are 3 star hotels and having a safe in the room is not a standard in 3 star hotels.

We hope that we could welcome you again in our hotel for your next stay at Disneyland.

Kind regards,
Thierry B.

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