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Reviewed October 17, 2016

(+) The windows are thick enough to ensure a good sleep.

(-) The hotel is situated on a ring road at almost 2 km from beach in the middle of "nowhere". There were no places to buy a bottle of water around the hotel only at 2 km away. The "trip" to the supermarket is a challenge: lots of prostitutes and mountains of garbage. Moreover, closely to the hotel is a dog shelter and the noise is big, especially in the morning.
The room is small and if you are "lucky" you'll get a room with a common balcony facing the road, but it is loud. If you are not so "lucky" you will get a room facing the rear of the hotel, with bars on the windows and lots of buffalos in the field. The smell is horrifying. There was no shampoo, shower gel or soap in the bathroom and the towel were overwashed and some of them were very used. The bed clothes were not changed during the stay (7 nights), and the towels, if you let them on the floor to be changed, are put in their place without changing them. They simply pic up the towels and put them on the support. The TV was not working and even after lots of complaints the problem was not solved.
The breakfast was horrible. Same food during the whole period: one type of salami, one type of cheese, boiled eggs, two types of bread, water (just one bottle for 30 person), juice (just one bottle for 30 person), and coffee. Dinner was even worse even though was "a la carte": boiled pasta with slight traces of tomato juice. The main dish was a mixture of meats and twice it was smelling like dead meat. ...horrible.
If you linger in the room after 9.30 AM, you will have some "surprises": the electric current and the water will be shutted down, the breakfast room will be closed even the breakfast program is until 10.30 and even it is still open you will not find any food.
The garden in the front of the hotel holds an artificial lake with fishes, but the water is filthy and, since the ring road passes just near, the noise is very loud.

Date of stay: September 2016
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Micutzu-103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 10, 2016 via mobile

Best Western is for me, comfort, value for your money, good breakfast. Nothing but really nothing is la Perla. What a disapointment. Rooms are outdated, water in showe r didn't run away, matras from the 1920, breakfast was terrible, no fruit, the Bread what was There was no fresh. No eggs, honey, jam etc...the waiter was away. Finally when i go to the front desk Then he showed up. But the tables where full of waste. I was a war zone...I think la Perla should not wear the name of best Western. A big disapointment......

Date of stay: September 2016
Trip type: Travelled with family
1  Thank Hans K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 7, 2016

Location, service and standard of the rooms are good. However, the air conditioning is a little temperamental with broken controls, the answer to which seems to be to use the room circuit breaker instead! Breakfast is average, but suffers from slow replenishment when a large coach party are in. Dinner is usually good quality, although the service can vary, especially when the hotel is quiet. The neighbourhood is not the best, quite poorly maintained, with rubbish around, but that seems standard for Naples! Some nice restaurants a short walk away; footpath is to the side of the road, but lit, spoilt by some inconsiderate parking. Good for business and as a base with a car for touring the area, but wouldn't be my choice for a holiday.

Room tip: Rooms at the front have a balcony (but no furniture!) but have a little road noise. Rooms at the rear are quieter.
Date of stay: September 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank BridKid80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 8, 2016

I was picked up from the nearest starion by the hotel shuttle service. From that moment, the staf couldn't have been more helpful. I had lost my luggage at the airport and they made phone calls for me. The next day, they took me to the nearest shops to buy emergency supplies from the pharmacy and the clothes shops in the mall. The onsite restaurant is very good quality, reasonably priced for half board. The room was comfortable, with good Wifi connection.

Date of stay: May 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Alison218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW HOTEL LA PER... D, Responsabile reception at Hotel La Perla, responded to this reviewResponded May 30, 2016

Dear Mme,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 9, 2015 via mobile

I ve been in this hotel for a few days, the barista who works in there during the morning is the most impolite person I ve been dealing with, she offends people, she refuses to make coffees to guests who pay much more than enough for a place which is located in the middle of nowhere, furthermore this girl speaks in dialect influenced by an East European accent which is inappropriate in a "so called" 4 stars hotel in a country called Italy where consequentially the official language has to be italian!!! I really hope the gm will consider this complaint because I am more than disappointed with her unprofessionality

Date of stay: April 2015
Trip type: Travelled with friends
Thank SerenaMenteYo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW HOTEL LA PER... D, Responsabile reception at Hotel La Perla, responded to this reviewResponded April 18, 2015

Dear Guest,
we sincerely apologize for the issue occured during your stay.
Please be assured that this inconvenience does not reflect our service standards because the management invest in staff training every day.
Considering your feedback, we investigate further to improve our service.
Thanks for taking time to share your experience.
We would be delighted to welcome you back soon again to show you the beauties of our location.
Thanks and Bests regards !

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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