Having booked our twin room some weeks before our due date of arrival, I made sure to take a printout of our confirmed reservation with me.
Arrived at the hotel (one one side of a busy dual carriageway) to find that the hotel has large iron gates that are kept closed, and nowhere to pull off the road.
There is no way of communicating with the desk from outside the gates, and the desk staff speak a few words of English at best.
Eventually managed to get through the iron gates to reception to be told that even though I had a confirmed booking (the receptionist had her own copy of my booking confirmation) the hotel had no rooms and would not be honouring the reservation.
So we were stuck at 8pm in the pouring rain, with no hotel room and everywhere else fully booked.
Eventually stayed on the floor of a friend's room in the Holiday Inn (just across the street)
A small note of caution, the area that this hotel (and indeed the Holiday Inn) is in is very seedy - it would be distinctly unwise to leave the hotel after dark.
This area of Italy is renowned for drugs and crime - as we were leaving there were hookers on the streets propositioning every car that passed (this was at 9.30am)
All in all - a hotel and area to avoid.