Agree with Pimples, previous reviewer, that the lobby decor is appalling, what looks like a huge slab of MDF painted bright blue, adorned with fake palms and plastic house plants. A makeover on the cheap, shame, would love to think it will be restored one day. However, our room looked good, spacious, clean & comfortable as you would expect in a 5* establishment. But what was going on with reception? When we arrived (and we speak Spanish so that's no excuse), no-one offered help with luggage or to show us to our room. Later when I asked for a street map, the receptionist supposedly circled our hotel, in fact it was a totally different hotel on the other side of town. We didn't ever get a smile or greeting on our way in or out of the hotel. Trying to check out was frustrating, 4 staff behind the counter and 3 guests checking out, but could only manage to deal with one person at a time between them and it took forever. Wouldn't have minded so much if they'd made eye contact and apologised for the delay. There didn't seem to be a hotel manager.
In contrast to the poor service from reception, the bar staff in the hotel were efficient and pleasant.
We'd read reviews suggesting breakfast best avoided, and generaly used the Entrecanas cafe bar just round the corner which was very good.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity.ca, Agoda, Hotels.com, Priceline, TripOnline SA, Evoline ltd, HotelQuickly, Cancelon and getaroom.com so you can book your ILUNION Merida Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.