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All reviews valet parking lovely hotel valet service five star hotel the main square rooftop pool excellent location foreign language roman theme minutes notice central location town square would highly recommend this hotel efficient air conditioning separate toilet area booked a junior suite stunning building
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Reviewed October 6, 2018 via mobile

The room was bigger than I had expected and it comes with a bathtub and comfortable bed.

Only 3 feedback for the hotel’s consideration:
(1) hotel breakfast at Euro 15 per person is overpriced without any warm cooked food
(2) the towel rack in the bathroom was not working and the towels were not hot, it’s fine for summer but terrible for winter
(3) the Swimming pool water was icy cold, too cold to swim and another American couple who was at the pool also agreed with us and wondered why

Overall, I would still recommend the hotel to anyone who visits Mérida because it has an excellent location!

Date of stay: October 2018
Trip type: Travelled with family
Thank wendyhyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILUNION H, Gerente at ILUNION Merida Palace, responded to this reviewResponded October 12, 2018

Dear Wendy. First of all, I wanted to thank you for having used part of your time to value our hotel. We are very pleased that you enjoyed our building and its facilities. The Buffet breakfast has hot dishes, which are requested from the staff and are made at the time. In relation to the temperature, tell you that of course the hotel has central heating, being connected to the winter season or according to weather temperature, not connecting these days where we are at 32 degrees. Hoping to receive you soon, receive a cordial greeting. José María Valadés (Director Hotel Ilunion Mérida Palace)

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Reviewed October 1, 2018 via mobile

A group of us enjoyed a superb nights stay in this beautiful hotel we all wished it could have been longer !! Well furnished rooms, crisp white sheets and the comfiest mattress that I've slept on!!
It is situated in a perfect place for easy walking around the town!
One little comment, the cooked breakfast needs some work, we Brits like our eggs bacon and sausage and what was provided was not of a great standard!! The rest of the choice was superb though!
Thankyou to all the very friendly staff for a lovely stay!

Date of stay: October 2018
Trip type: Travelled with friends
Thank Thebeloveds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILUNION H, Manager at ILUNION Merida Palace, responded to this reviewResponded October 4, 2018

Dear Thebeloveds, on behalf of all the employees of the Hotel Ilunion Mérida Palace we want to thank you for having chosen us for your stay and for having dedicated part of your time in assessing your experience in our establishment. We greatly appreciate all your comments and suggestions. In the hope of being able to receive you again soon, receive a cordial greeting. José María Valadés (Director Hotel Ilunion Mérida Palace)

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Reviewed September 23, 2018

We stayed in Merida Palace for one night for stone & music festival. We wanted to stay in a 5 star hotel and were happy to book Merida palace since it looked very nice in the pictures. The price was much higher than other options in Merida (+200 Euro), but we assumed that it's worthwhile. The location of the hotel on the main square is fantastic, but when you step in, it is a totally different story. First of all, the hotel is understaffed. It was only one person at the reception and we had to wait for check in. The room had a mould smell. the carpets in the corridor had big embarrassing stains. But the most disappointing was the breakfast- very poor quality & choice, in a cramped room with no windows. there was an option to order your eggs. we were looking for the waiter for 20 min to order eggs, but to no avail. the waiter eventually arrived to ask our room number when we finished our coffee. If I paid 70-80 euro for a 3 star hotel I wouldn't be too disappointed, but to rate this hotel as a 5 star is ridiculous. the quality of the facilities and the service are definitely not close to those expected from 5 star hotel.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Shuki007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILUNION H, Manager at ILUNION Merida Palace, responded to this reviewResponded October 1, 2018

Dear Shuki, thank you very much for assessing your stay at our hotel. We greatly regret the inconveniences that prevented you from enjoying a stay that lived up to your expectations. Sincerely, José María Valadés (Direktor Hotel Ilunion Mérida Palace)

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Reviewed September 14, 2018

Sights include the Roman bridge just a couple of hundred meters away, The other Roman remains are well worth a visit. At suggestion of reception staff we had a very pleasant tapas just up from hotel under an old but still impressive Roman arch.

Date of stay: September 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel
Thank jofridron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILUNION H, Gerente at ILUNION Merida Palace, responded to this reviewResponded September 15, 2018

Dear Jofridron;

We are so pleasant about your review.
Is an honnor for us to read that your stay was good respecting to your expectations.
Thank you too for your mention about the explanations from our staff, We trust in them as one of our best attractive; we will transmit it to them immediately on your behalf.

YThank you so mucha again,

Have a nice day and best regards.

Jose Maria Valades Pacheco (Director Hotel Ilunion Merida Palace)

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Reviewed September 13, 2018

Very central. Parking far and expensive. Should have a non smoking area in the amazing terrace. No way of enjoying a zen time with smokers around you. The price is expensive for no breakfast included. The staff is kind but needs more professionalism. They dont explain things in full.. If I did not ask about self parking I would end up paying much more.

Date of stay: September 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank artcor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILUNION H, Gerente at ILUNION Merida Palace, responded to this reviewResponded September 15, 2018

Dear Artcor;

First of all We want to give you thanks about all your comments and your review about your stay at Ilunion Merida Palace Hotel.
We dont have self parking in the same buiding because it's imposible for us to tuch the historical structures of it.
We offer a vellet parking service and the price is 20€ per night.
About the smoking area, there is not allowed to smoke inside the Hotel, but we can`t do nothing about the outdoor areas.

Thank you so much again and best regards.

Jose Maria Valades Pacheco (Director Hotel Ilunion Merida Palace)

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