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Reviewed 2 weeks ago

Room smelt of sewage from bathroom drains. Bathroom door did not close. Reported to reception. Info in room said 15 mins to attend to issues but after 5 hours was still not fixed. After 2nd complaint was offered another room but it was very inconvenient to pack up and move. Stayed in other Ibis hotels in France and UK which were much better.

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Accorhotels.com
Thank Sue K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marie Jones, Agency / Consultant at Hotel Ibis Schiphol Amsterdam Airport, responded to this reviewResponded 2 weeks ago

Dear Sue,

thanks for staying with us.

Sorry for the inconvenience with the bedroom and the fact that nobody came to the room directly after you report it, to offer you an alternative or try to solve the problem. I can assure you that I took the right steps to avoid this in the near future.

We hope despite the mentioned issue you had a good stay with us and you did enjoy your visit the Netherlands.

Have a nice Sunday...

Warm regards,

Delia Padberg - Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Stayed in Ibis Schiphol Amsterdam Airport for 2 nights of business trip.
And to sum it up, the hotel itself, I've stayed in several Ibis in several continents, and this one is the best one so far.

Location, it's pretty much out of nowhere.
Not ideal if you're looking for sightseeing or to explore Amsterdam.
But considering that I'm looking for a hotel for 2 nights of sleep between the flight in and out of Schiphol with a business meeting south of Schiphol in between, it is just perfect.
The free shuttle between the hotel and the Airport with reguler schedule (no need for booking), made it a clear choice.

Back to the hotel itself, this Ibis is huge, with several wings and floors.
The lobby is vast with plenty of seating.
It has 3 restaurants (casual burger, buffet for breakfast, and ala carte fine restaurant) and a very lively bar. So much variety and quality that it doesn't feel like an Ibis.

The room I had was just recently renovated.
And while the size is true to Ibis, rather small, it is very comfortable.
Excellent design with excellent bedding.
The bathroom is even better, with enough space for everything and even a bathtub.

Overall I had a very excellent stay that sets the bar high for the rest of Ibis family.
Ibis Schiphol truly is a fine example of how well a 3-star hotel can be.

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Accorhotels.com
Thank royhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Was a really pleasant stay. Rados, Mary and Jasper were really professional and toon care of us.
The hotel was good but the service was excellent. I definitely will stay at the Ibis on my next trip...

Date of stay: February 2020
Trip type: Travelled as a couple
Thank 894russelld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marie Jones, Agency / Consultant at Hotel Ibis Schiphol Amsterdam Airport, responded to this reviewResponded 3 weeks ago

Hello Russell,

we already received this nice review through another channel. But again we are thankful for the nice feedback and we hope you will visit us again in the near future.

Have a great weekend and kindest regards,

Delia Padberg - Duty Manager

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Reviewed 4 weeks ago

Once again this hotel was great to stay at . the staff very good Wesley the the front desk excellent job . when I booked ask for room 3226 . but was told this was not open for public use . but after a word with the manager they open up the floor for great service . the breakfast was a bit cold but good . will be coming here again.

Room tip: Rooms 3220 to 3234 great for plane spotting
Date of stay: February 2020
    • Value
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Thank geoffjlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marie Jones, Agency / Consultant at Hotel Ibis Schiphol Amsterdam Airport, responded to this reviewResponded 3 weeks ago

Dear geoffjlee,

thanks for the kind words. We are pleased that finally we could provide you the room you prefer. Wesley also is grateful for your nice feedback.

Hope to may welcome you again soon and wish you a great weekend.

Kind regards,

Delia Padberg - Duty Manager

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Reviewed 4 weeks ago

We chose the hotel based on its convenient location near Schiphol airport and the efficient and complimentary shuttle service. We enjoyed a modern decorated and renovated room which came with a bath, a very nice surprise based on my personal preferences via ALL, the loyalty program of Accor. As we had a very early outbound flight we wondered if breakfast would still be an option. Surprisingly it was as it was served from 4 AM, which meant not only a great start of our day but of our vacation as well.

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Sanne-Sophie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marie Jones, Agency / Consultant at Hotel Ibis Schiphol Amsterdam Airport, responded to this reviewResponded 3 weeks ago

Dear Sanne - Sophie,

thank you very much for staying with us and the very nice feedback. We hope you had a good vacation and we are pleased that you liked the surprise based on your ALL preferences.

WIsh you a great weekend and kind regards,

Delia Padberg - Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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