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All reviews pirate ship side sea view glass bathroom pool area star hotel lovely hotel junior suite tea and coffee half board plenty of choice per day short walk to the marina breakfast and dinner sun loungers steam room nespresso machine large pool
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Reviewed March 30, 2016 via mobile

Great location hotel for old town and marina all within walking distance - side sea view was great from 7th floor to open your eyes to the ocean each morning. Obviously this area full of golfers so large groups of 19-90 men around hotel and marina but all in good spirits and no bother. Buffet breakfast was full of the usual stuff including omelette station made to order - everything replenished so plenty of everything available. The pool was freezing like ice but assume is ok in summer as it was very early season .. Spa is €11 per visit which we didn't bother with as think should be included in your room price however prices reasonable for pool drinks / snacks considering hotels normally super expensive at home - €4 glass of house red a bargain .. Staff attentive and welcoming all speak English and taught us Portuguese . I am sure the normal sunbed wars would be around in height of season but pool staff did remove towels left on beds for a long period even though pool was quiet, I hope they keep that going through the summer . I would stay again at this hotel and hope to return for a quick break the other end of the summer.

Date of stay: March 2016
Trip type: Travelled as a couple
Thank Shazcords
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded March 31, 2016

Dear Guest,
We are delighted that you enjoyed your stay with us here at the Crowne Plaza Vilamoura. Thank you for your enthisiastic review. It will motivate us to do even better in the future. We hope to see you again soon at our hotel.

Kindest Regards,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 27, 2016 via mobile

This hotel is a great place to stay, the rooms were lovely, and the facilities were great too. We had a room on the 11th floor, and had breakfast included in our stay- there was a huge variety of hot and cold food, fruit, and juice. We used the restaurant, room service, and ate at the bar, all were wonderful. The bar staff make excellent cocktails, and the spa facilities were relaxing. The hotel provides towels for use at the pool and spa, which is a nice touch. The only downside of the stay, is that we did see young children playing in the spa - the outdoor pool was cold at the time, and so we could understand that they wanted to use a pool, although we would have been disappointed to pay to use a relaxing spa and have kids running around- perhaps as a compromise, the hotel could let under 12's use the spa pool at certain times. This would only ever be an issue on cooler days though. Otherwise, we couldn't fault this wonderful hotel with friendly staff, and the casino next door is good fun.

Date of stay: March 2016
Trip type: Travelled as a couple
Thank Samantha H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded March 28, 2016

Dear Samantha,

Thank you for posting your comment regarding your stay at our hotel. It is very rewarding to hear that we met, or even surpassed, your expectations. Comments like yours surely will motivate our staff to do an even better job in the future. We look forward to welcome you back anytime soon.

Best Regards,
General Manager

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Reviewed March 23, 2016 via mobile

Stayed here in a junior suite with sea view, room was impressive clean modern and very comfortable. On our first night there was a buffet in the restaurant of traditional Algarvian Cuisine which at €30 per head was truly fantastic the rump steak and chicken Guia style was our particular favourite. As most reviewers say the breakfast here is an absolute highlight so many cold, hot, light, and sweet choices not to mention the omelette station, and of course Prosecco with freshly squeezed orange juice a real treat! Staff were friendly efficient and nothing was a problem we will definitely be back.

Date of stay: March 2016
Trip type: Travelled as a couple
1  Thank raym260
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded March 28, 2016

Dear Ray,

Thank you for your fantastic comment about our hotel. We are pleased that everyting was to your liking during your 4 day break with us.
Hoping to see you again soon at the Crowne Plaza Vilamoura.

Kindest Regards,
General Manager

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Reviewed March 23, 2016

We had a lovely stay in this hotel. We stayed on a b&b basis so that we could eat out in some of the local restaurants. All the staff were polite and friendly and most were bi lingual. The breakfast was amazing and very well presented. We had a side sea view room which was great. We could have done with a second chair on the balcony and didn't understand why they have a clear glass door on the toilet? When using the spa facilities there is a charge of €11 pp per day (sauna, steam room, jacuzzi, indoor pool).
The outdoor pool looks wonderful but was far to cold for a swim (March).
Overall we enjoyed our stay

Date of stay: March 2016
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank SudburySurfer73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded March 24, 2016

Dear Guest,

We are delighted that you enjoyed our hotel and we would like to thank you taking the time to tell us all about your stay with us.
Addressing your curiosity, the glass door is there to make your private moments even more private without feeling claustrophobic.
Hoping to see you again soon at the Crowne Plaza Vilamoura.

Best Regards,
General Manager

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Reviewed March 22, 2016

This is a nice clean hotel with perfect location being right on the beach and only 10 min walk to the marina. On the whole the staff are friendly. Check in on arrival was a little disappointing as the person checking us in was distracted with anything and everything going on around us. We were told times for breakfast & evening meal but not shown where the restaurant was or how to access the outside pool area. A little exploring and asking another member of staff later solved this issue. It was my birthday & my husband asked if the hotel would be able to do anything. We were offered a birthday cake or bubbly at an additional cost which seemed pointless as we were booked in on a half board basis, so not really an issue. We were given a room "upgrade" which was appreciated. Thank you.
The outside pool is fantastic but very, very cold.
For the use of the internal spa, you have to pay €11 each. This gives you access to the steam room, sauna, a relaxing quiet room, swimming pool & jacuzzi for 1 day. You would think that with paying this fee, the pool would be heated but it isn't. Granted it is slightly warmer than the outside pool but could be warmer. The jacuzzi is brilliant but children are also allowed access.
Having stayed at plenty 4 & 5 star hotels with indoor pools and jacuzzis, we have never had to pay extra. For a 5 star hotel which doesn't come cheap, this should be included.
A point that nearly all the reviews raise and one that the hotel still doesn't address is the single chair on the balcony! Why?
And....the coffee machine. Surely a 5 star hotel can provide 2 coffee capsules each day?
Breakfast is the same every morning, the only change is the different cakes. Not a massive fare for a 5 star hotel but there is something to suit everyone.
Evening meal- some nights was a buffet and others a la carte. The local pili pili chicken was not on the menu. Would give the chef 10/10 for presentation skills of the food however on hind sight should have gone bed & breakfast only. Seems that is what most people did with the lack of people in the restaurant in the evening.There are plenty of wonderful restaurants within 10 minute walk in the marina.
We came out of season but there appeared to be a lot of people staying here which was evidenced by the number of people at breakfast every morning. Despite that other than the different sports playing on the various screens, there was no entertainment except on the Friday night. Their happy hour....10% discount!
The bathroom is a nice size & the shower is as it should be for this hotel. However we cannot understand why there is a glass wall & door directly in front of the toilet as this is within the bathroom area?
We have stayed at other crown plaza hotels and been very happy hence the reason for choosing this one but have to say, I find this hotel lacking the atmosphere, possibly because of the time of year.

Date of stay: March 2016
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Nils63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded March 23, 2016

Dear Guest,
Thank you so much for your preference and for taking the time to share your opinion with us. We are delighted that the hotel was to your liking. Your comments and critiques will certainly motivate us to do better and improve in the future. We all look forward to welcome you again at the Crowne Plaza Vilamoura.

Best regards,
General Manager

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