We stayed 3 nights in late August. We didn’t expect much after reading some of the reviews and from the photographs showing dated furniture but we were very pleasantly surprised. Most of the hotel photos seemed to be from 2014 but the communal areas have been updated since then with much more modern decor. The bar and lounge area was large with leather sofas and wooden flooring and the sun beds were much more modern than the white plastic ones shown in the photos. Really think the management need to update their pictures as it would encourage more guests. We had a club room, 826, with views of the pool and also the sea. The room was very clean although very basic with simple decor. There was no minibar although there was a fridge. A large bottle of water and nespresso pods were provided each day-club rooms only I think. Bathroom was really clean with toiletries provided. Breakfast was very good and well-organised with guests going to buffet counters where the food was served from behind plastic screens. On two mornings there were insufficient staff serving which led to large queues at the counters. We used the bar twice and there was only one person serving, trying to serve at the inside and outside bar, leading to longer wait times to be served. Covid precautions were very good. Only 2 people allowed in the lift at once (although some people...We stayed 3 nights in late August. We didn’t expect much after reading some of the reviews and from the photographs showing dated furniture but we were very pleasantly surprised.
Most of the hotel photos seemed to be from 2014 but the communal areas have been updated since then with much more modern decor. The bar and lounge area was large with leather sofas and wooden flooring and the sun beds were much more modern than the white plastic ones shown in the photos. Really think the management need to update their pictures as it would encourage more guests.
We had a club room, 826, with views of the pool and also the sea. The room was very clean although very basic with simple decor. There was no minibar although there was a fridge. A large bottle of water and nespresso pods were provided each day-club rooms only I think. Bathroom was really clean with toiletries provided.
Breakfast was very good and well-organised with guests going to buffet counters where the food was served from behind plastic screens. On two mornings there were insufficient staff serving which led to large queues at the counters.
We used the bar twice and there was only one person serving, trying to serve at the inside and outside bar, leading to longer wait times to be served.
Covid precautions were very good. Only 2 people allowed in the lift at once (although some people didn’t always follow this) and hand sanitiser in each lift as well as at the main hotel and restaurant entrances.
The main thing to note at this hotel were the excellent staff at reception. They were always polite, friendly and efficient.
We’ll definitely consider this hotel next time we’re in Vilamoura as it is cheaper than others we’ve stayed in, is in an excellent location; it just needs a few tweaks to staffing levels at busier times. More