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All reviewspeppers restaurantpool areastar hoteldeluxe roomsea viewbuilding workperfect locationlovely hotelturn down servicebirthday cakebeach barbars and restaurantscoffee machinebreakfast was excellentplenty of sunbedsmini barpublic areas
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Reviewed April 21, 2015

Stayed at the Tivoli Marina Vilamoura at the beginning of April. We wanted a fully serviced hotel within walking distance of local shops and bars. And that is exactly what we got, and the Marina was very impressive. The service at the hotel was excellent even down to the packed lunch prepared for the morning when we had an early start for a Lisbon trip which meant we were missing breakfast. Our timing was perfect it was the week before the main Easter break which meant the hotel whilst busy it was operating at a nice level whereby guests were treated with lovely personal touch whereby you were well recognised even down to how we like our coffee, i.e not too much milk! And the weather was spot on too! Sunbeds and loungers were plentiful, although not sure that would be the case in high season. The hotel was also very well located for local public transport and so reduced the need for taxi's. All in all a great holiday, very laid back and relaxing and would stay there again.

  • Stayed: April 2015, travelled with family
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Review collected in partnership with this hotel
1  Thank SandraSurrey_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge B, General Manager at Tivoli Marina Vilamoura, responded to this reviewResponded April 28, 2015

Dear Sandra,
Thank you for taking the time to share your Experience at Tivoli Marina Vilamoura.
We couldn’t hope for a better review!
It is delightful to know that you enjoyed your stay at our Hotel, and also, that our Team’s efforts to make your stay so agreeable deserved your best attention.
We are glad that you really appreciated our general facilities, our variety of choices offered at Breakfast and our wonderful central location with easy access to the beach and the emblematic Marina. On behalf of the entire Team, I really want to thank you for your lovely comments dedicated to them.
We look forward to welcome you back in a near future.
Best Regards,
Jorge Beldade
General Manager

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Reviewed April 20, 2015

Location is 2nd to none. One of the most relaxing atmospheres I have experienced. All the staff are very helpful and happy. Would recommend 100% to all. The Marina is tranquil, and the balcony bar is perfect


  • Stayed: April 2015, travelled on business
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Review collected in partnership with this hotel
1  Thank Brett David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge B, General Manager at Tivoli Marina Vilamoura, responded to this reviewResponded April 24, 2015

Dear Brett,
Thank you for sharing your recent Experience.
It is very rewarding to know that you enjoyed so much your stay and that all the facilities and services were up to your expectations. On behalf of our Team, I would like to thank you for your kind comments.
We all look forward to welcome you again at Tivoli Marina Vilamoura.
Best Regards,
Jorge Beldade
General Manager

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Reviewed April 20, 2015

Staff very friendly. Front desk staff helpful
Pool area nice and bar staff helpful
Main bar was very busy and two staff were just not enough. Food fine. Great location and easy walk into town. I would stay again.

  • Stayed: April 2015, travelled on business
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Review collected in partnership with this hotel
Thank N H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge B, General Manager at Tivoli Marina Vilamoura, responded to this reviewResponded April 24, 2015

Dear Guest,
Thank you for sharing your Experience at Tivoli Marina Vilamoura.
It is delightful to know that you enjoyed your stay with us and that our beautiful outdoor facilities, our amazing central location and our excellent Team met your expectations.
On behalf of the entire Team, I would like to thank you for your kind words dedicated to them.
We look forward to welcome you back on your next stay in Vilamoura.
Best Regards,
Jorge Beldade
General Manager

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Reviewed April 20, 2015

Extremely friendly and helpful staff. Amazing location with pools, palm trees and beaches on one side and the beautiful Marina on the other. The renovated rooms are very pleasant. The food at the Pepper's restaurant is just excellent! Honestly a fantastic spring break.

  • Stayed: April 2015, travelled as a couple
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Review collected in partnership with this hotel
Thank Sabineb25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge B, General Manager at Tivoli Marina Vilamoura, responded to this reviewResponded April 24, 2015

Dear Sabineb25,
Thank you for sharing your Experience at our Hotel.
We couldn’t hope for a better review! We are truly delighted to know that your stay at Tivoli Marina Vilamoura was so amazing and that you enjoyed specially our central location with superb views over the Beach and the Marina, our comfortable and well-equipped rooms and the excellent variety of food and beverage that we offer at the Pepper’s Steakhouse.
We look forward to welcome you back in a near future.
Best Regards,
Jorge Beldade
General Manager

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Reviewed April 20, 2015

This hotel is excellently located right beside the Marina and gives easy access to all the bars, restaurants and shops.
There was no help to unload our luggage (carry on bags, suitcases and golf clubs) on arrival but they were brought to our room swiftly.
Our room was very nice and, as we had requested, was an upper floor room with a sea view. However, we discovered that here a double bed request is viewed as double occupancy rather than as a description of the bed. In addition, room 15 on any floor will suffer noise from some sort of plant/generator which starts up at 8 a.m. every morning and is directly below those rooms.
The balcony and main part of the room were clean but the shelves in the wardrobe were somewhat dusty which I unfortunately discovered with a black cardigan! During our stay the room was kept clean but did have a mysterious capless, part used bottle of shampoo appear in our bathroom and remain there for two days. Communal areas of the hotel and gardens were however kept extremely clean.
The buffet breakfast was good with plenty of variety of food available but the coffee was pretty vile.
The golf shuttle to the Vilamoura courses worked well in the end although it was somewhat frustrating to get three different explanations of how the system worked in the first two days.
One evening we had a drink in the hotel bar and I was very disappointed to be served my drink in a dirty glass.
There is much to like about this hotel but a lack of attention to detail in certain areas does let it down and I would stay there again

  • Stayed: April 2015, travelled as a couple
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Review collected in partnership with this hotel
Thank Wendy8558
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge B, General Manager at Tivoli Marina Vilamoura, responded to this reviewResponded April 24, 2015

Dear Wendy8558,
Thank you for taking the time to share your recent Experience at Tivoli Marina Vilamoura.
We are glad that you enjoyed our delicious breakfast and our superb location overlooking the emblematic Marina with its shops, restaurants and bars.
We sincerely apologise for all the inconveniences and disturb caused by the issues referred in your review. The continuous improvement of the services is part of the hotel policy and we will much consider your comments.
We expect to be able to welcome you back so that we can have another opportunity to provide you a pleasant Experience.
Best Regards,
Jorge Beldade
General Manager

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