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All reviews peppers restaurant pool area star hotel deluxe room building work sea view perfect location excellent hotel turn down service birthday cake beach bar bars and restaurants coffee machine breakfast was excellent plenty of sunbeds mini bar public areas
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Reviewed May 23, 2017 via mobile

Fantastic 5star hotel situated right on the marina near all restaurants and bars staff really friendly rooms immaculate only downside your charged for coffee pods in room 2 euros don't even like coffee pods rather a sachet of Nescafé but there was no option but of a letdown for the standard of hotel overall a great place for a short break in the sun

Date of stay: May 2017
Trip type: Travelled as a couple
Thank birkbycarl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge B, Manager at Tivoli Marina Vilamoura, responded to this reviewResponded May 26, 2017

Dear Mr. Carl Birkby,
Thank you for your comments.
We have an excellent location nearby all the facilities, beach and Marina.
Please note that the coffee in the room is a facility that we provide to our guests so they can enjoy it in the comfort of their own rooms without having to move to the bar. However, our guests’ feedback is very important to us, so we can improve our standards, and they will be taken into consideration for future improvements.
We will wait anxiously for your next visit to Vilamoura.
Best regards,
Jorge Beldade
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 23, 2017

Please Please be warned this hotel is currently (May 2017) undergoing major construction. Don't listen to what your operator or travel agent says. It will effect your stay at the hotel one way or another. The building work is noisy dusty and occasionally smelly as drains are being excavated for a new swimming pool as it appears. When I say smell I mean, gagging almost uncontrollably smelly. It was funny the first time but soon became a worrying health issue. The racket starts early around 7 and finishes late differing from 21:00 - 23:00 and then you have the rowdy golf parties to content with.
We sought some sort of compensation from the hotel and the agents but they were resolute and offered nothing and although the staff were great. The management don't give a monkeys.
Our first time here and the only positive is the marina. Lovely in fact anywhere away from the hotel was just lovely.
Check with your operator before booking to enquire if building work is complete.

Date of stay: May 2017
Trip type: Travelled with family
6  Thank underestimated
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge B, Manager at Tivoli Marina Vilamoura, responded to this reviewResponded May 26, 2017

Dear Guest,
We appreciate your comments regarding your experience.
Please accept our apologies for the inconveniences experienced.
Despite all our efforts to minimize the effect of the renovation works, we are sure of your best attention that these are necessary to provide our guests more comfort and better facilities to enjoy.
Nevertheless, your opinion is truly important to our Team in order to improve our service.
It will be a pleasure to welcome you back once more to offer you a pleasant stay as you deserve and change your opinion.
Best regards,
Jorge Beldade
General Manager

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Reviewed May 23, 2017 via mobile

Staff were marvellous x v helpful x breakfast was amazing so much choice. Facilities very good. Beds extremely comfortable and rooms v clean and modern. Very close to marina and everything very efficient. Would definitely stay again.

Date of stay: May 2017
Trip type: Travelled with family
Thank cheekymonkeysleep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge B, Manager at Tivoli Marina Vilamoura, responded to this reviewResponded May 24, 2017


Dear Guest,
We couldn’t hope for a better review!
We are delighted to know that you enjoyed the hotel facilities and location while staying at the Tivoli Marina Vilamoura and very much appreciate you sharing the experience.
I will share such amazing comment with the entire Team.
It will be a pleasure to welcome you and your family back in our Hotel to continue to provide you memorable moments.
Best regards,
Jorge Beldade
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 23, 2017

Visited with friends to play golf for a few days, hotel was comfortable, staff were friendly and helpful and breakfast ok. View from our balcony overlooked the marina and it really was beautiful. The area surrounding is generally ok with lots of bars and restaurants. The further you get away from the marina the better value for money on the food front. The so called free internet didn't really work for my but seemed to for others.
We will return.

Room tip: either veiw over the marina or pool, it's up to you
Date of stay: May 2017
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
Thank john r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge B, Manager at Tivoli Marina Vilamoura, responded to this reviewResponded May 26, 2017

Dear John,
Thank you very much for your review regarding your contentment about your stay at Tivoli Marina Vilamoura.
Besides the excellent location of the hotel, overlooking the beach, next to Marina Vilamoura, the center of all animation, bars and restaurants, we have, in fact, a team of excellence that does everything to meet the needs and expectations of our customers and provide a 5 stars experience.
We really hope to welcome you and your family back in our property in a near future.
Best regards,
Jorge Beldade
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 22, 2017

Hotel seemed a lot more rowdy this visit and seemed full of either large male golfing parties or female groups. This meant bar service was slower and sometimes waited a long time for drinks in the pool bar and the evening lounge bar.

Date of stay: May 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank 512janemariem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge B, Manager at Tivoli Marina Vilamoura, responded to this reviewResponded May 24, 2017

Dear Mrs. Jane,
Thank you for your honest feedback.
On behalf of the entire Team, please accept our most sincere apologizes for the inconveniences felt during your stay.
Regarding the behavior of our guests, we always trust that our guest can behave themselves accordingly; however that was not the case this time. We always try our best to avoid this kind of situations as our aim is satisfy all the guests and provide a beautiful experience to everyone being unable to control every situation, unfortunately.
It will be a pleasure to welcome you back once more to offer you a pleasant stay as you deserve and change your opinion.
Best regards,
Jorge Beldade
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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