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“Absolutely excellent apartment”
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Review of Terracos Do Pinhal

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Very good
7 reviews
beautiful gardens
The development
The development with beautiful well kept gardens
the living room
dining area
kitchen
master bedroom
spacious balcony with view over the beautiful gardens and pools
Second bedroom
walk in shower
Vilamoura marina 5 min drive away
Vilamoura Marina
Falesia beach 5 min drive away
Oceanico Victoria golf course 10 min walk away
Oceanico Laguna golf course 10 min walk away
Zoomarine 15 min drive away
Vilamoura marina by night
The Marina 5 min drive away
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Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 6
Vilamoura, Quarteira, Faro District, Algarve

Reviews from our community

Very good - based on 7 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
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English first
Esthetist
Lisbon, Portugal
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Disappointing experience.”
Reviewed September 6, 2017 for a stay in August 2017

I booked 10 days at Teraços de Pinhal for family holiday, 5 person including two kids, 7 and 3 years old.
As it was requested, we did inform the lady in charge of property about arriving time. However when we came, there was nobody to meet us. We still had to wait around 20 min.
When the lady in charge arrived, she did escort us to apartment, briefly oriented us and advised to be careful with entrance door's lock as it happened previously that guests could not open door. She did say that the lock was repaired but it could happen again. She didn't introduce herself and we were thinking that she is a Amy Overseas, with whom we did communicate reservation, but at the end we did find out it was not she.
Wi-fi was not working in apartment and it was promised to us to find solution ASAP. Next morning I did call to ask if there is any progress, however the lady in charge informed that she left to Spain and advised us to buy a new card for router. We did so, but it didn't resolve the problem. We stayed without wi-fi during 6 days of 10 booked, only after that she brought a new router.
Apartment was not properly checked and prepared for new guest check-in. There was some bulbs not replaced, so one of room didn't have light. The water drainage in shower cabin was not working, so instead two bath rooms we had just one for 5 persons. The metal shower hose in the other bath room was broken with sharp edges out and one of us did injure a hand while taking the shower. We found a dirty broom, which could be good to work on the yard but not inside of apartment. There was no hoover and the lady in charge could not explain how to use the house general hoover system. She also didn't know where is located a trash bin at the street. Microwave was broken and didn't work.
Two days before departure, on Sunday's morning, we are all went out to the pool. When we come back, we could not open the entrance door. No one of us had mobile phone, we did leave them inside of apartment. We spent hours trying to find someone, who could help us to contact the lady in charge and inform her what happened about. Two neighbors called several time and sent messages, but couldn't reach her. Finally they did mange to contact the administrator of condominium, his name is João, and he came from Faro to help us. The apartment was on 2nd floor and we did manage to climbe inside through the balcony from apartment on 1st floor. My husband with help of neighbors has done this spider man trick and has opened door from inside. We were lucky that nothing bad happened, only kids get sun burned after waiting 4 hours at the pool. ☹️
The lady in charge is absolutely incapable to handle and resolve situations, telling some endless nonsense stories why provided service is below expectations. For example, she said that it happens because they have only 2-3 hours to prepare apartment before the new guest arrival and it's impossible to check and repair everything. It look like her responsibility is quite limited and she is not a decision maker. So there was no sense to discuss anything with her. I just asked provide me the contact of person she is in direct report to and I received e-mail of Amy Overseas.

I am going to send a mail with request of partial reimbursement due to incomplete service and negligence which put the life and health of the guest in danger.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
28 Apr 2018
I would like to respond and clarify the above statement, as unfortunately more and more often we have clients which once the holiday is over demand a partial return of the rent because of A, B and C and threaten with a bad review if they dont receive a return.
In fact it was me that waited for the clients for more then an hour, when i finaly called them i was told they are having lunch and will arrive at 3pm.
I received a phone call at 2,50 that they have arrived and i was in fact two streets away and was there 5 min after.
Unfortunately the clients did lock them selfs outside but had no phones with them and did not have my number to contact me. If i would have known i would have been there within a half an hour.
Last august due to overusage the satelite of the provider crashed which by no means was our fault and i infact privided a different mobile router. Currently wifi is unlimited.
It is enough to read the previous reviews of the apartment and service provided, with all our clients being happy and well looked after.
Wishing all the best to our clients and again apologizing for any inconvenience occurred.

Kind Regards
Amy
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
MartinaRy...
Level 4 Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Absolutely excellent apartment ”
Reviewed August 3, 2017 for a stay in August 2017

We stayed here with a teenager and 2 kids they loved the place. We had the pool to ourselves most of the time. The apartment is based in an excellent location close enough to the nightlife but quite and peaceful if your not into that. It is also a perfect base for travelling the Algarve region. The Jacuzzi was bliss after a day out and about. Wi-Fi is very fast and that was with 5 of us using it. The apartment was perfect for our needs and Amy was brilliant always at the other end of the phone she so helpful to us. I highly recommend this apartment

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johnpwood...
Bristol, United Kingdom
2 reviews
“Excellent appartment well placed for exploring the eastern Algarve”
Reviewed July 23, 2017 for a stay in July 2017

Our family has just spent a week at this apartment. After taking a taxi from the airport (approx 45 euros) we were met by the friendly proprietor who showed us around this clean modern living space. The apartment is well equipped and the BBQ on the balcony is a nice feature. We found a parasol on the kitchen balcony that we took to the beach with us and in exchange we have left a body surfing board hoping someone might use it. It is about a 50 - 55 min walk to Vilamoura marina and beach. The nearest shop we found was on the outskirts on Vilamoura about a 40 min walk. There is a bus stop about a 5 min walk from the apartment on the main road but we did not use it. We decided to rent a car given the property location. There is plenty of parking outside the property, there is an underground garage but we only discovered this on the penultimate day so I'm not sure if this is available. The whole building and grounds are kept spotlessly clean. The pool area was quiet and was a nice place to spend a lazy day. In summary, a very nice apartment, a quiet retreat away from the hustle and bustle and a good base for exploring the Algarve.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 8, 2016 for a stay in August 2016
1
person found this review helpful

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Luke F
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Just what the doctor ordered”
Reviewed August 17, 2015 for a stay in August 2015
2
people found this review helpful

The apartment was top notch and just as described in the write up. We felt we needed a car to enjoy the holiday to the max as it is about 40-50 min walk into the heart of the marina although taxis were available.The pool was very quite and relaxing which the children loved. It felt as if it was our own private pool.Amy was a great help on our arrival and waited as we found our way. Would defiantly recommend.

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Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Quite pool with relaxing feel and the built in BBQ.
Liked least: distance from main town as car/taxi always required.
Travelling group: Teenagers
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anita I
Madrid
1 review
“Magnific!”
Reviewed November 5, 2014 for a stay in August 2014

Very nice apartment for a family or friends to spend a great holydays in Algarve. The view from the livingroom is really lovely, and the neighbourhood is very quiet, perfect is you want to relax. Car is a most because the beach (Vilamoura) is 40 minutes walking distance and the supermarkets too.

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mam1996
Level 4 Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Beautiful apartment, great facilities.”
Reviewed July 12, 2014 for a stay in July 2014
1
person found this review helpful

Stayed for one week in July 2014. 2adults, 1 teen and 3 kids. Something for everyone here. Fantastic, well equipped apartment. Spotless clean with plenty of space. Lovely quiet pool area and playground onsite. Grounds well maintained and a very secure location. We didn't end up hiring a car as local taxis were very efficient and not expensive. On arrival we were greeted by a very friendly and most helpful lady who was available to us at any time should we have required.
Local shop was about a 10-15 min walk with a larger store in the town. This property is a taxi ride to the centre of town but for us was ideal as we loved the quiet and tranquil location. Only downside was the lack of WiFi for local information etc but not a deal-breaker by any means. Would most definitely return.

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Adults2
Children0
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