I booked 10 days at Teraços de Pinhal for family holiday, 5 person including two kids, 7 and 3 years old.
As it was requested, we did inform the lady in charge of property about arriving time. However when we came, there was nobody to meet us. We still had to wait around 20 min.
When the lady in charge arrived, she did escort us to apartment, briefly oriented us and advised to be careful with entrance door's lock as it happened previously that guests could not open door. She did say that the lock was repaired but it could happen again. She didn't introduce herself and we were thinking that she is a Amy Overseas, with whom we did communicate reservation, but at the end we did find out it was not she.
Wi-fi was not working in apartment and it was promised to us to find solution ASAP. Next morning I did call to ask if there is any progress, however the lady in charge informed that she left to Spain and advised us to buy a new card for router. We did so, but it didn't resolve the problem. We stayed without wi-fi during 6 days of 10 booked, only after that she brought a new router.
Apartment was not properly checked and prepared for new guest check-in. There was some bulbs not replaced, so one of room didn't have light. The water drainage in shower cabin was not working, so instead two bath rooms we had just one for 5 persons. The metal shower hose in the other bath room was broken with sharp edges out and one of us did injure a hand while taking the shower. We found a dirty broom, which could be good to work on the yard but not inside of apartment. There was no hoover and the lady in charge could not explain how to use the house general hoover system. She also didn't know where is located a trash bin at the street. Microwave was broken and didn't work.
Two days before departure, on Sunday's morning, we are all went out to the pool. When we come back, we could not open the entrance door. No one of us had mobile phone, we did leave them inside of apartment. We spent hours trying to find someone, who could help us to contact the lady in charge and inform her what happened about. Two neighbors called several time and sent messages, but couldn't reach her. Finally they did mange to contact the administrator of condominium, his name is João, and he came from Faro to help us. The apartment was on 2nd floor and we did manage to climbe inside through the balcony from apartment on 1st floor. My husband with help of neighbors has done this spider man trick and has opened door from inside. We were lucky that nothing bad happened, only kids get sun burned after waiting 4 hours at the pool. ☹️
The lady in charge is absolutely incapable to handle and resolve situations, telling some endless nonsense stories why provided service is below expectations. For example, she said that it happens because they have only 2-3 hours to prepare apartment before the new guest arrival and it's impossible to check and repair everything. It look like her responsibility is quite limited and she is not a decision maker. So there was no sense to discuss anything with her. I just asked provide me the contact of person she is in direct report to and I received e-mail of Amy Overseas.
I am going to send a mail with request of partial reimbursement due to incomplete service and negligence which put the life and health of the guest in danger.
We stayed here with a teenager and 2 kids they loved the place. We had the pool to ourselves most of the time. The apartment is based in an excellent location close enough to the nightlife but quite and peaceful if your not into that. It is also a perfect base for travelling the Algarve region. The Jacuzzi was bliss after a day out and about. Wi-Fi is very fast and that was with 5 of us using it. The apartment was perfect for our needs and Amy was brilliant always at the other end of the phone she so helpful to us. I highly recommend this apartment
Our family has just spent a week at this apartment. After taking a taxi from the airport (approx 45 euros) we were met by the friendly proprietor who showed us around this clean modern living space. The apartment is well equipped and the BBQ on the balcony is a nice feature. We found a parasol on the kitchen balcony that we took to the beach with us and in exchange we have left a body surfing board hoping someone might use it. It is about a 50 - 55 min walk to Vilamoura marina and beach. The nearest shop we found was on the outskirts on Vilamoura about a 40 min walk. There is a bus stop about a 5 min walk from the apartment on the main road but we did not use it. We decided to rent a car given the property location. There is plenty of parking outside the property, there is an underground garage but we only discovered this on the penultimate day so I'm not sure if this is available. The whole building and grounds are kept spotlessly clean. The pool area was quiet and was a nice place to spend a lazy day. In summary, a very nice apartment, a quiet retreat away from the hustle and bustle and a good base for exploring the Algarve.
The apartment was top notch and just as described in the write up. We felt we needed a car to enjoy the holiday to the max as it is about 40-50 min walk into the heart of the marina although taxis were available.The pool was very quite and relaxing which the children loved. It felt as if it was our own private pool.Amy was a great help on our arrival and waited as we found our way. Would defiantly recommend.
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Very nice apartment for a family or friends to spend a great holydays in Algarve. The view from the livingroom is really lovely, and the neighbourhood is very quiet, perfect is you want to relax. Car is a most because the beach (Vilamoura) is 40 minutes walking distance and the supermarkets too.
Stayed for one week in July 2014. 2adults, 1 teen and 3 kids. Something for everyone here. Fantastic, well equipped apartment. Spotless clean with plenty of space. Lovely quiet pool area and playground onsite. Grounds well maintained and a very secure location. We didn't end up hiring a car as local taxis were very efficient and not expensive. On arrival we were greeted by a very friendly and most helpful lady who was available to us at any time should we have required.
Local shop was about a 10-15 min walk with a larger store in the town. This property is a taxi ride to the centre of town but for us was ideal as we loved the quiet and tranquil location. Only downside was the lack of WiFi for local information etc but not a deal-breaker by any means. Would most definitely return.