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“Disapointed”

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Best Western Plaza Hotel
Ranked #6 of 9 Hotels in Eskilstuna
Crook, Co Durham, United Kingdom
Level Contributor
68 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Disapointed”
Reviewed 6 June 2012

I stayed at the Best Western as the hotel my colleagues were at was fully booked, although booking last minute the cost of the hotel was 190Eur per night for this i received a very small room, so small that the door to the bathroom I had to turn sideways or my shoulders would not fit through the door. The room was extreemly basic, the wireless didnt work in my room 2nd floor, the food for breakfast was very basic, the resturant for evening meal was very expensive and parking in the carpark takes the takes the extreem art of 38 point turns.
The only redeeming factor was the extreemly friendly staff.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Andrew L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veronica G, Manager at Best Western Plaza Hotel, responded to this review, 7 June 2012
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 016-150008.

Best regards,
Veronica Gustafsson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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85 reviews from our community

Traveller rating
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    33
    8
    1
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
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  • Dutch first
  • English first
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English first
Färna, Skinnskatteberg
Level Contributor
47 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 June 2012

A warm and guest focussed welcome at the reception. The lunch and the way t was served by the staff was of a very good quality. The conference was much too warm and poorly ventilated. Difficult to maintain focus because of the temperature.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Marnix B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Europe
Level Contributor
147 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 23 February 2012

Stayed here many times. Best thing here is the fully equiiped gym and the excellent in-house restaurant. Great food and one of the best in town! I on business trips and have a good company rate. Otherwise, it's a little costly.

Room Tip: Get a double room. The single room is really tiny. I mean ... unbelievably small!
See more room tips
  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LittleGulliver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 12 May 2011

Coming from the states, this hotel was different. A "king" sized bed consisted of two, not even twin sized, mattresses pushed together. The room was very small, but they attempted to make it look modern. The bathroom is really small. The shower, had no tub; rather two glass doors that closed. Very small! Internet was free. Hotel is in the heart of this small city, walking distance from the train station. Breakfast is included in the fee, but the selection got old after two days.

  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank esoteric24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangalore
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 March 2011

The location of the hotel is great but the bathroom with toilet is very narrow and for asians it may be ok but definitely not for heavy built people from usa or europe for whom the shower space is very less and turning around can break the glass door and the toilet seating location in the bathroom is not really a nice one with one have to sit in a crumpled way.
The breakfast also is nothing interesting to speak about.
Had a dinner among colleagues and food was good but service could have been better.
Also since it was under renovation if one gets a window across the road one will hear the
wind blowing and making noise because of the plastic sheet covering.

  • Stayed March 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ashok41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seminole, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 June 2010

make sure to have a the suite not to expensive but gives you enough room to stay it is not bad rigth in the city with breakfast and bar and nigh club donwstairs

Stayed June 2009, travelled as a couple
Helpful?
2 Thank LeifO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plaza Hotel

Property: Best Western Plaza Hotel
Address: Drottninggatan 9, Eskilstuna 632 20, Sweden
Region: Sweden > Sodermanland County > Eskilstuna
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #6 of 9 Hotels in Eskilstuna
Price Range (Based on Average Rates): $
Hotel Class:4 star — Best Western Plaza Hotel 4*
Number of rooms: 88
Official Description (provided by the hotel):
Best Western Plaza Hotel is a centrally located 4 star hotel with a calm and relaxing atmosphere. The hotel is renovated in 2011 and offer rooms with high standard, good conference facilities, a'la carte restaurant and a gym. Parking, 24h gym, free WIFI, coffee and tea maker in the room. Breakfast is included in the room price. ... more   less 
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