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Reviewed July 31, 2016

This hotel is very well positioned for a family beach holiday close to the small quaint shops and the restaurants of Tossa del Mar. However it is nearer a two star than four star hotel with rather dated cramped rooms with only twin beds ( no doubles) and showerover bath with curtain. Daily cleaning and change of sheets was good. We had a lovely sunny balcony with stone walls and views. With 700 in the hotel the staff manage well and for us ( 5 rooms for our family of 12 in three bookings) it met our needs. Breakfast was good enough with lots of choice although inevitably crowded. The rooftop swimming pool is excellent. However we all rely on good wifi and it was dreadful - access was limited to a proportion of the guests and it took up to 24 hrs to gain entry and after that downloading invitation from websites etc was usually impossible. Surely it would be worth the hotel investing in a new wifi infrastructure ?

  • Stayed: July 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank FelicityE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don Juan H, Director General at Hotel Don Juan Tossa, responded to this reviewResponded August 4, 2016

Dear Traveler,
Thank you so much for your visit and for taking some time to review Hotel Don Juan Tossa at Tripadvisor!
We can't wait to see you again in our hotel!


Kindest regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 22, 2016 via mobile

We stayed 8 nights at this hotel. This is a big hotel which unfortunitely has lost It's glamour. Rooms are big and spacious, but need some upgrading from the 80's.
If the hotel is full then you will need to que for breakfest which is between 8 and 10 am. We were not allowed to take coffee cups outside the breakfest area or to our rooms.
Good location, 5 minutes walking to the beach.
OK swimmingpool.
There was no wifi. Apperently a limit of 500 units at noe time.

Stayed: July 2016, travelled with family
Thank sveno25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don Juan H, Director General at Hotel Don Juan Tossa, responded to this reviewResponded July 26, 2016


Dear Traveler,
Thank you so much for your visit and for taking some time to review Hotel San Juan at Tripadvisor!
We want to ask your for our more sincere apologizes for not being able to fulfill your expectations.

Your suggestions will be taken into account to keep improving our services and adjust them every time more to your needs and preferences.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 21, 2016 via mobile

Absolute unfriendly staff and Food was extreamly bad. Food is served in the bassement with no atsmophere and Aldi here unfriendly staff. I cannot recommend the hotel.
Rooms OK clean but old and need to be maintained. Pool is ok but is not for kids younger tjans 7 years.

Stayed: July 2016, travelled with family
Thank Lars270472
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don Juan H, Director General at Hotel Don Juan Tossa, responded to this reviewResponded August 4, 2016

First of all, sorry for your bad experience in our hotel.
We want to ask your for our more sincere apologizes for not being able to fulfill your expectations.

Your suggestions will be taken into account to keep improving our services and adjust them every time more to your needs and preferences.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 18, 2016 via mobile

The staff of the hotel were not very friendly, and none of them were capable of speaking English, not even the receptionists... The food was horrible. We were staying for a week, chose to eat dinner outside of the hotel for 5/7 days. We only ate the breakfast there which weren't decent neither. So we spent most of our vacation at Don Juan Tossa at the beach and in town. The pool weren't good either. Overall the hotel is not a place that I would recommend to others not come back to.

Stayed: July 2016, travelled with family
Thank Mads H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don Juan H, Director General at Hotel Don Juan Tossa, responded to this reviewResponded July 26, 2016

Dear Mads,
First of all, sorry for your bad experience in our hotel.
We want to ask your for our more sincere apologizes for not being able to fulfill your expectations.

Your suggestions will be taken into account to keep improving our services and adjust them every time more to your needs and preferences.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 9, 2016

I brought a school group to this hotel and a student fell through the glass of the balcony door injuring himself badly and resulting in him having to go home. I now know that it is not a requirement to have toughened glass in Spain. The hotel lied about having stickers on the door and were generally unhelpful. This hotel is dangerous!!

  • Stayed: March 2015, travelled on business
    • Rooms
    • Service
3  Thank RayBe68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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