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“Even not a 2*”
Review of Don Juan Tossa

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Don Juan Tossa
Ranked #36 of 43 Hotels in Tossa de Mar
Reviewed 13 August 2017

Checked in today to room 3002.

In a brief:
-- no soap/shampoo in a bathroom,
-- dirty
-- rusty mirror
-- no fridge in the room
-- no balcony
-- no beach towels (bath towels looks like 100 year old).

Maybe the hotel has better rooms, but anyway 4* SHOULD NOT have rooms like that!

Hope hotel's admin will read this feedback and find us a better room.

Stayed: August 2017, travelled with family
1  Thank omelkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don Juan H, Dep. Atención al Cliente. at Don Juan Tossa, responded to this reviewResponded 21 August 2017

First of all, sorry for your bad experience in our hotel.
We want to ask your for our more sincere apologizes for not being able to fulfill your expectations.

Your suggestions will be taken into account to keep improving our services and adjust them every time more to your needs and preferences.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 - 8 of 633 reviews

Reviewed 2 August 2017

This was our third visit to this hotel. This time we chose a full board basis as it was only just a little more expensive than half board and it wasn't much more expensive to opt for two rooms rather than one. Both rooms had spacious balconies and showers rather than (the requested) baths but this wasn't a major issue. Room 401 is right by the lift so quite randomly noisy which was irritating. In room 409 you could hear the people in the neighbouring room talking at night. The dining room was extremely busy and on a buffet basis. Apart from breakfast, all drinks had to be paid for on entering the dining room. At times there was a queue to enter as all tables were occupied. Breakfast had plenty of hot and cold options - although the hot options weren't very hot! Fresh fruit was plentiful. There were several themed evening meals such as Catalan, French etc. The pool area was looking better than last year with the addition of astro turf and a couple of extra canopies providing shade. Overall, another good holiday at the Don Juan Tossa Hotel. Will be back again? Most probably.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Service
1  Thank traceywFrance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don Juan H, Dep. Atención al Cliente at Don Juan Tossa, responded to this reviewResponded 6 August 2017

Dear TraceywFrance,

Thank you so much for your visit and for taking some time to review Hotel Don Juan at Tripadvisor!

We can't wait to see you again in our hotel!


Kindest regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2017

It was on a private road so our bus could not come it. We had to drag our luggage to the hotel. Opposite the hotel are two super markets where we shopped to our hearts content. The rooms were good. Only problem was the bath plastic curtain which kept sticking to you whilst having your bath. Near by is a lovely beach with a castle like structure which is a museum, lighthouse etc. A night walk around this place is a must.

  • Stayed: May 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Zarin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don Juan H, Dep. Atención al Cliente at Don Juan Tossa, responded to this reviewResponded 22 June 2017

Dear Zarin,
Thank you so much for your visit and for taking some time to review Hotel Don Juan at Tripadvisor!
We can't wait to see you again in our hotel!


Kindest regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2017 via mobile

Visited Don Juan Tossa in beginning of June, 2017.

Cons:
All inclusive is not worth the money - later found out all staying gets breakfast/lunch and dinner buffets. Plus you need to pay a 10€ deposit for a plastic band(?!) which you get back but they throw the band away anyway, so unsure what this is for..

The only extra is the drinks at the main bar (the poolbar was not open at all) for the all inclusive. You only get water in glasses and not in bottles, this is rather the hassle when you run back and forth between the rooftop pool and the main bar... same with beer etc... they should make an exception during days when they haven't opened the pool bar.

Food - cheaper quality than expected, you'd be better to eat at the fine restaurants in the old town. Food was almost always overcooked and been 'heated' for too long making it extremely dry. (It's a buffet sure, but they could've maintained it better)

Room - got a standard room facing the tennis court and rooftop pool (not view from above, rather across)

The door to the room was hard to shut from time to time, there were actual scrapes on the floor as the entire door was kinda tilted.

Bathtub, the tiles were basically falling off and the drain is was also need of some freshing up..

The actual sleeping area had moist damages which was very off-putting.

Rooftop pool - no mattresses on the sun beds (which was also of a cheaper standard and really uncomfortable) so maybe you could lie there for 1-2 hours before you felt like your back was breaking...
The actual pool itself is not heated (can't expect that really but even tho the weather is at 30 celsius plus, the pool is at like 15....) and need of renovation for sure, dirty pool at the bottom and dirt marks on the water outlets... they only seem to cover the edges with fresh paint every year but that's about it..

All in all the hotel has rough edges, but staff is very nice (some had a hard time with English) and cleaning was also very tidy but refill of shampoo you had to ask for... (you get these tiny shampoo paper bags for 1 time use)


Pros

Staff always available and ready to help if issues would arrive and solved a late checkout with ease (for a charge 20€/person)

Location is great, got a nice supermarket close by on the way to the beach (where we ended buying all the snacks as the ones at the hotel were subpar.

Stayed: June 2017, travelled as a couple
Thank Christian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don Juan H, Dep. Atención al Cliente at Don Juan Tossa, responded to this reviewResponded 12 June 2017

First of all, sorry for your bad experience in our hotel.
We want to ask your for our more sincere apologizes for not being able to fulfill your expectations.

Your suggestions will be taken into account to keep improving our services and adjust them every time more to your needs and preferences.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2017

Stayed there in September for around a week.Room was clean with balcony,overlooking local bar and restaurant. Bar was opposite the street and busy at evenings but during the night it was quiet and no problems with sleeping. Staff speaks English,Spanish and Russian which was really great.As we had all inclusive I can't fault anything.Food tasty and loads of it,free drinks at the bar and at the pool. Evening entertainment with spanish dances and karaoke.Overall all good

Room Tip: Rooms overlooking the street have sun all day long
See more room tips
  • Stayed: September 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Justina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don Juan H, Dep. Atención al Cliente at Don Juan Tossa, responded to this reviewResponded 11 April 2017

Dear Justina,
Thank you so much for your visit and for taking some time to review Hotel Don Juan Tossa at Tripadvisor!
We can't wait to see you again in our hotel!


Kindest regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2017

Spent a 5 day break here in late August. It's a great value for 4 star hotel. Great location super-close to the beach, amazing food, good service. We really enjoyed our stay at Don Juan! Highly recommend!

  • Stayed: August 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Nia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don Juan H, Dep. Atención al Cliente at Don Juan Tossa, responded to this reviewResponded 7 March 2017

Dear Irina,
Thank you so much for your visit and for taking some time to review Hotel Don Juan at Tripadvisor!
We can't wait to see you again in our hotel!


Kindest regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2016 via mobile

Visited this bar whilst on our recent break. Ceiling littered with Serano ham. A sharing platter of Serano ham, salami and manchego cheese 30Euro, great find in Tossa old town, worth a visit to enjoy authentic cuisine and atmosphere

Stayed: October 2016, travelled as a couple
Thank angelldust27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don Juan H, Director General at Don Juan Tossa, responded to this reviewResponded 17 October 2016

Dear traveler,
Thank you so much for your visit and for taking some time to review Hotel Don Juan at Tripadvisor!
We can't wait to see you again in our hotel!


Kindest regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Don Juan Tossa

Address: C/ Barcelona, 22, 17320 Tossa de Mar, Spain
Region: Spain > Catalonia > Province of Girona > Costa Brava > Tossa de Mar
Amenities:
Beach Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Swimming Pool Wheelchair access
Hotel Style:
#11 On the Beach Hotel in Tossa de Mar
#13 Luxury Hotel in Tossa de Mar
Price Range: C$68 - C$282 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Don Juan Tossa 4*
Number of rooms: 322
Official Description (provided by the hotel):
If you are looking for a beach hotel with a family atmosphere, we invite you to discover the Don Juan Tossa Hotel. Located near the beach and the medieval area of the city, it stands out for being one of the best 4-star hotels in Tossa de Mar, ideal for your trips with your couple or children. The Don Juan Tossa Hotel stands out for its large and comfortable spaces and its modern services, specially designed to offer you a holiday in Tossa de Mar full of commodities: complete rooms with free wifi, children's club, swimming pool, solarium with panoramic views, entertainment, tennis, parking, buffet restaurant with show cooking... Choose a hotel near Tossa de Mar beach at the best price online guaranteed and make a reservation with all the guaranties exclusively here. Enjoy the advantages of the official website of Don Juan Hotels. ... more   less 
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Also Known As:
Don Juan Tossa Hotel Tossa De Mar
Don Juan Tossa De Mar
Don Juan Tossa Tossa De Mar, Spain - Costa Brava

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