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“Fantastic hotel with truly five star service and facilities”
5 of 5 bubbles Review of Seaside Palm Beach

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Seaside Palm Beach
Ranked #4 of 220 Hotels in Maspalomas
Certificate of Excellence
GreenLeadersBronze level
Sale, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“Fantastic hotel with truly five star service and facilities”
Reviewed 16 January 2012

Fantastic hotel with truly five star service and facilities.Rooms have minibar, tea/coffee, 99 tv stations including sky sports 1, very comfortable beds, carpeted, bathroom with shower, digital scales, bathrobes, slippers etc.
My balcony overlooked the pool, some palm trees and the sea! The staff are truly wonderful, anticipating guests needs and if you need anything, just ask and they will sort it.
Breakfast served 8am to 11am is huge, croissants from the hotels own bakery, melon and various other fresh fruits as well as a chef to prepare omlettes, pancakes, eggs, bacon etc. Room service is available till 9.30pm and the hotel is located virtually on the beach.
There are two pools, two saunas, tennis courts, yoga etc.The sunbeds are the best I have ever seen and are looked after by the pool attendants who will arrange cushions and towels for you.
African Bar by the pool does great lunchtime snacks and although I didn't use the restaurants, the fillet steak from room service was perfect.Although an expensive hotel to book, well worth the money, especially with drinks and food being reasonably priced .

Room Tip: 4th Floor or higher for a great view
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  • Stayed January 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Mike L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Cibran, Manager at Seaside Palm Beach, responded to this review, 18 January 2012
Dear Seaside Palm Beach Guest,

We wish to thank you very much for your kind words on Tripadvisor regarding your recent stay at our Seaside Palm Beach*****.

It is a pleasure that you had an overall wonderful stay with us and that everything was to you full satisfaction.

Furthermore, we highly appreciate to hear that we had the possibility to provide you with our best service - with delight we will pass on your comments to our staff.

Again, we thank you for your review and hope to welcome you back at the Seaside Palm Beach***** on future holidays.

With best regards,

Rocío Cibrán
General Manager Seaside Palm Beach*****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,045 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (256)
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English first
Bath
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 6 January 2012

We have just returned from Christmas and are already planning to return. Excellent customer service offered by all well trained and very friendly staff- brilliant selection of food even on half board- vista of the dunes,sea and mountains are breath taking. Predominantly geared towards adults with a great range of pool areas and activities. Try The Orangery restaurant as a treat- WOW factor food!!! Take a taxi to Puerto RICO and then a sea taxi Mogan, delightful trip to a beautiful small resort. This was a real eye opener as the quality of service, location and amenities were exceptionally high.

Room Tip: Make sure you ask for a sea view on the 4 th or 5 th floors
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
5 Thank GwynBath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Cibran, Manager at Seaside Palm Beach, responded to this review, 9 January 2012
Dear Seaside Palm Beach Guest,

We wish to thank very much for your review published on Tripadvisor regarding your stay at our Seaside Palm Beach***** in December 2011.

As it is part of our philosophy to provide our guests with outstanding culinary highlights and ensure excellent service, we are glad to read that you enjoyed your holidays with us to the full.

We feel very honoured by your words and will pass them on to our staff, as they will motivate all of us to keep up the good work.

It would be a pleasure to welcome you back at the Seaside Palm Beach***** on a future occasion and to have the possibility to spoil you once more.

With best regards,

Rocío Cibrán
General Manager Seaside Palm Beach*****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dusseldorf, Germany
Level Contributor
58 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 6 December 2011

The Palm Beach hotel is a nice one. The service is perfect. The breakfast is perfect as well. Sure we are talking about an 5 star hotel. The dinner and the barbeque (every 2 or three nights) is delicious as well. The second pool is very beautiful and sourounded by palms etc. BUT: They the Palm Beach was the first desist hotel at Gran Canaria. And yes that's true. In 2011 I am expecting something different of a design hotel. Room very small, almost no design. Pricing about €130-200 per night and person. Dinner €51 (!) per person. Ok it's a 5* hotel, but still located in spain. In some areas there is design, but do not expect s.th. like East Hotel in Hamburg or Side Hotel. Summary: perfect service, location top, pricing much to high, no wow-effect about the design 

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank DonN1900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Cibran, Manager at Seaside Palm Beach, responded to this review, 12 December 2011
Dear Seaside Palm Beach Guest,

Thank you for your review published on Tripadvisor.

We regret to hear that the design of our hotel did not meet your expectations, but are delighted that you especially enjoyed our gastronomy and service.

As the hotel was built in the 70’s, its structure is adapted to the method of construction of these times. In 2002 the hotel underwent a complete renovation and was designed in the 70’s retro style by the architect and designer Alberto Pinto. His objective was to combine the strong colours of the retro style with the image of Gran Canaria, paying special attention to the details and the materials used .

We would be pleased to have the possibility to welcome you back on Gran Canaria and at the Seaside Palm Beach*****.

Kind regards,

Rocío Cibrán
General Manager Seaside Palm Beach*****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh
Level Contributor
96 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 29 November 2011

The hotel has beautiful trendy decor and is well located to walk along the front. There are bigger shops the further you go and also some nice looking restaurants on the sea front.

The hotel has several pools although one was being refurbished when we were there. I used the spa and had an expensive but very high standard of pedicure.

The restaurant food is good although every second night is a table d'hote - you sit outside to eat and there is some live music usually v chilled. The trees have lights in and you can sit having drinks after your meal enjoying the warm evening.

We also had lunch in the hotel most days as the service was great as was the gazpacho.

We had to move rooms as we were above the nightclub area (central part of hotel) and only one floor up but we were moved no problem. Also because the flight was delayed there was a cold meal left for us in our room which was really welcome.

Room Tip: Depending on your taste you might wish a higher floor and to the left and right of the middle sectio...
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  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank MarquisofCaribas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Cibran, Manager at Seaside Palm Beach, responded to this review, 30 November 2011
Dear Seaside Palm Beach Guest,

We wish to thank you for your comments on Tripadvisor and are very pleased that you and your family had a relaxing and pleasant stay with us.

It is also gratifying to hear that you enjoyed our gastronomy and the nice atmosphere during lunch and dinner.

Furthermore, it was a pleasure to attend your room request. Subject to availability, we are always eager to change rooms, if desired by our guests.

We look forward to welcoming you at the Seaside Palm Beach***** on future holidays and remain

with best regards,

Rocío Cibrán
General Manager Seaside Palm Beach*****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berkshire, United Kingdom
Level Contributor
289 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 295 helpful votes
Reviewed 27 November 2011

We had a week at Palm Beach in October 2011 and loved the hotel. As our children have now grown up and left home we prefer an adults only hotel. There were a number of children at the hotel but were well behaved and, in any event, the hotel has an additional pool for adults only which is designated as a quiet area.

We arrived at around 03.30 am and found the staff very welcoming and helpful. Our cases arrived at our room just as we were being shown in the door.

At breakfast the first morning we were a little surprised at the lack of a free table but the staff quickly found one for us. There are additonal restaurants (for a supplement) but unfortunately only one was open during our stay. We used this twice and really enjoyed the food and the service. Most evenings in the main restaurant was barbeque, which was a buffet with superb food in terms of choice and quality. We only experienced full waiter service for one meal and the service could have been quicker but we weren't in a rush so it wasn't a problem.

The room was extremely clean and well equipped with a sea view. The maid notced that there were birthday cards in our room and arranged for a complimentary bottle of champagne to be delivered. What fantastic service!

  • Stayed October 2011, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank Sheilambutcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Cibran, Manager at Seaside Palm Beach, responded to this review, 28 November 2011
Dear Seaside Palm Beach Guest,

We wish to thank you for your comments published on Tripadvisor and are glad that you had an overall satisfying stay with us.

It is a pleasure to hear that you fully relished our gastronomy and also enjoyed our Italian specialities at the “Trattoria”. Unfortunately, we had to open the restaurant “L’Oragerie” a little bit later, this year. Nevertheless, we hope to spoil you with our delicacies at our gourmet restaurant on your next visit.

Your feedback is our motivation to improve ourselves continuously and therefore we are very grateful for your honest words. Furthermore, it is nice to read that our little birthday treat was to your enjoyment.

We look forward to welcoming you back on future holidays and remain

with best regards,

Rocío Cibrán
General Manager Seaside Palm Beach*****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bournemouth
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 24 November 2011

We visited this hotel in July and had such a relaxing time we book another holiday the same day we arrived home. We went back again in September (but could not leave a review until now) and we had an even better time this time than our first visit. To start with the communication with the hotel via email prior to our holiday was excellent with very prompt replies. It was lovely that some of the team remembered us from our first visit and came and said hello. The general manager of this hotel Senora Rocío Cibrán is amazing and she is clearly very passionate that everybody receives the best service possible. Senora Cibrán spoke to us most days at least a couple of times and always asked if everything was O.K. The team are highly motivated and we would like to say a special thanks to Hans, Boris and Narciso for looking after us. A very special thanks to Loly who taught us a few new Spanish words and whose smile is infectious and made us smile every day. Sorry our Spanish was not that good Loly and hopefully we will learn some more before we return next year. Again we could not fault the food, it was excellent. Just yards from the beach this hotel is in a fantastic location. One tip for the people who say you they couldn’t get a table, try going to dinner just a little later or earlier. We never had any trouble at all getting a table. We cannot fault this hotel. Loved the funky decor in room 401. Thanks for a wonderful holiday hopefully see you all again soon.

Room Tip: Go for a A category room or for an even better room a B category room.
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BournemouthGary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Cibran, Manager at Seaside Palm Beach, responded to this review, 4 December 2011
Dear Seaside Palm Beach Guest,

We wish to hank you for your kind and honest words regarding your stays in July and September of 2011 at our Seaside Palm Beach*****.

It is nice to read that both your holidays this year were most enjoyable and that we had the possibility to provide you with our best service.

Moreover, we would like to express our appreciation towards your praise concerning our staff. With pleasure I will pass on your feedback and I am sure that everyone will be very grateful for being mentioned in your comments.

We would be delighted to welcome you back on Gran Canaria and at the Seaside Palm Beach***** on future holidays and remain

with best regards,

Rocío Cibrán
General Manager Seaside Palm Beach*****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rishon Lezion, Israel
Level Contributor
76 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 19 November 2011

I spent one night there. The room was nice. Had a reguelar room but could hear the Ocean. In the morning went to the beach and Loved it. To my right was a big shopping area, which was nice for buying presents(it was my last day on the Island). But the best part was to my left. (In front was the ocean of course)
A huge dune was there, with white sand and dark round pubbles. Had a great walk and was very sad I cound not stay more....

Room Tip: Ask for ocean view because of the sound. If you want a nice sight, ask for the pool view!
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  • Stayed June 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Anatmo54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Cibran, Manager at Seaside Palm Beach, responded to this review, 21 November 2011
Dear Seaside Palm Beach Guest,

Thank you very much for your feedback on Tripadvisor regarding your stay with us in June 2011.

We are delighted to hear that you enjoyed your room with the nice view and the sound of the ocean.

It would be a pleasure to welcome you again at the Seaside Palm Beach***** and to have the possibility to spoil you once more with our gastronomy and service.

With best regards,

Rocío Cibrán
General Manager Seaside Palm Beach*****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Seaside Palm Beach

Property: Seaside Palm Beach
Address: Avenida del Oasis s/n, 35100, Maspalomas, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Maspalomas
#2 Family Hotel in Maspalomas
#4 Luxury Hotel in Maspalomas
#4 Romantic Hotel in Maspalomas
#14 Green Hotel in Maspalomas
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Seaside Palm Beach 5*
Number of rooms: 328
Official Description (provided by the hotel):
The Seaside Palm Beach, the first and until now only member of “Design Hotels” on Gran Canaria, can be found alongside the nature reserve and sand-dunes of Maspalomas, set in an extensive palm grove, a unique and privileged location. For those in search of tranquility and the highest standard of cuisine, at just a few steps from the beach, this hotel is the perfect location for couples and families of all ages. ... more   less 
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Also Known As:
Seaside Palm Beach Hotel Maspalomas
Seaside Hotel Maspalomas
Palm Beach Gran Canaria
Seaside Palm Beach Maspalomas, Gran Canaria

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