I spent a week here in November. The staff were friendly and happy to help. The hotel was in an excellent location - close to restaurants, bus stops and really handy for getting to the ferry for Gozo (about 10 mins away by bus).
My room was on the front of the hotel - although other reviewers have mentioned the noise in the rooms from the street this really didn't bother me. The noise could carry from other rooms in the hotel but I was out most of the day and my neighbours were quiet. The room was cleaned daily and was very well equipped - including wine glasses and a bottle opener!More