Without too much waffle...
Air-conditioning inadequate. Complaints don't seem to be communicated within the FOH team, and not sure any supervisors/managers were informed as we weren't approached during our stay.
Service functional, robotic, mostly aloof...one exception though, Jason in Puccini's. He was friendly, warm and professional, a real credit to the hotel, and the reason we often visited this bar.
Everything else was just OK, sometimes good, but that's about it. Don't get me wrong, overall we enjoyed our stay but for the same money we have received far better service and standards elsewhere on our holidays.
I'd give it 7/10 but we can only give it 3/5 as 4 would be over-selling it. Sorry.More