This Pousada is located in a beautiful spot, it looks like heaven when the boat brings you to Portal do Sol. Afterwards I believe that the experience will depend on whether you can speak Portuguese, and which room you've been allocated to. Staff speak next to no English, so we used Google translate a lot. Despite that, some encounters can be quite confronting, such as when we were forced from our window side table in the middle of our breakfast by Andresa (a chain smoker member of the staff) to another table, when there was no reserved signs on any tables, and only after other staff had advised us that we could sit at any table we liked.
We stayed in room 9 which is a steep uphill walk from reception (can be quite slippery after the rain), next to laundry. Very intermittent and weak WiFi in that room, so practically had to go to the reception area even to check emails.
Breakfast is quite good and generous, and the lady making your eggs is lovely. The owners desk and all her business dealings happen right next to breakfast area with no separating walls.
The room itself is quite humble, but very comfortable beds and very good air conditioning. There are signs on bathroom walls warning the guests not to flush toilet paper down the toilet, yet the bin provided is one of the smallest I've ever seen! Our fridge was unplugged for a few hours by mistake from the laundry side. Stained hand towels on the rack once, but quickly replaced when I used my google translate. Overall most staff are quite polite and helpful.
The Caipirinhas are amongst the largest and strongest I've had. The walk to the village is not as short as they may want you to believe, and we did it on the first night in the dark which was a bad decision, as parts get submerged, and I got wet running shoes which never dried in that humidity.
I will look for a better Pousada next time on the island, but can happily stay here again. Can be an enjoyable stay despite some issues.