Booked via Booking.com. Paid in full in advance with no refund option. They then cancelled claiming ‘overbooking’. Then there was no reply to messages for help with an alternative. Huge inconvenience and time spent and terrible business practice. Avoid.
What a sorry state of affairs, me and my husband turned up in the evening to find we nearly fell through the decking as its rotten, the kitchen was dirty with cutlery draw covered in crumbs. Left Iver tobacco items in the kitchen utensils container, the oven, kitchen cupboards and pots and pans have mould and crumbs. Not to mention the cupboard under the sink covered in dried mud. A kettle that spits boiling water at you ( which I have a video and photos of all this ) , walk into the bedroom to find toenail clippings along the bed with thick dust also along the bed frame. Other people's socks left from previous stays. And not to mention the pair of underwear that was hanging in the hedge at the front . Haha you honestly can't make this up. After we had contacted seren to speak about the state of the place. Which we had paid a lot of money for. THEY ASKED US IF WE WANTED A CLEANER!! And refused to even approach the decking situation. Again we have photos. Why should we be asking for cleaners when this should be done as a standard? Why would you not take someone's work about the decking ? What a joke. After leaving a review we have also bot heard anything back. So money grabbing dirty company
I know it's a self-catering holiday, but the basic standard of the cabin - 355 in this case - is poor. The bumf says it caters for 8 people, but you can only seat 4 at the kitchen table. Total of six beds provided, the other two being a bed-settee in the sitting room which, when made up as a bed, takes up almost all the available space in the sitting room area. The bed settee was also difficult to set up.
Kitchen table (and the rest of the furniture, for that matter) looked like it was from the 1950s, and was so unstable that drinks got spilled at the slightest knock.
Cooker top oven/grill door wouldn't close properly and no grill pan provided. Or at least, not one that fits the grill properly.
Cookware incapable of providing for the 5 people in our group - never mind for 8 people. Random collection of pans, lids, etc. Two woks but no frying pan.
No kitchen cleaning stuff was provided. Why on earth would anyone want, or be expected, to bring cleaning products on holiday with them?
One - yes just one - loo roll was provided. No towels provided nor available - even at additional cost.
Parking space for just one car. Two, if the second one is small enough to fit on the road in front without blocking other vehicles. Eight people in one car???
I don't know if the room heaters work as we didn't need them (the faux electric wood burner did work just fine), but the fact that the main on/off switch on the wall for the sitting room heater was taped into place didn't inspire confidence.
TV & Freesat worked fine and reception was good.
South-facing veranda lovely when the sun shone.
We are staying in lodge 254 and having an amazing week. The lodge is clean and beautifully furnished. The teenagers have a big play area to make friends and socialise. But the best part is the view from the kitchen window and adorable garden with its own brook.
Lovely quiet site with play area, small shop and launderette. Our cabin was 236 and very private with decking on 2 sides. Lots of walks locally. The only downside was it was very hot in the cabin even with blinds and curtains drawn, so if going whilst the weather is warm take a fan.
